Jardine Motors Group Reviews

1.7 Rating 28 Reviews
18 %
of reviewers recommend Jardine Motors Group
1.7
Based on 28 reviews
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Jardine Motors Group 1 star review on 24th November 2023
Anonymous
Jardine Motors Group 1 star review on 24th November 2023
Anonymous
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
3
Anonymous
Anonymous  // 01/01/2019
COMPLAINT AGAINST JARDINE MOTORS specifically relating to Adam McCullagh, Head of Business and James Wallis, General Sales Manager. On April 28th 2023 I purchased a Jaguar F Pace p400e from JARDINE Motors Wolverhampton. I paid £53,000 for the vehicle which was 18 months old with 8,000 recorded miles. The new list price of the vehicle was £63,000 representing a depreciation sum of £10,000 or £555 per month. On October 19th 2023, the vehicle broke down with 12,500 miles on the clock. JLR roadside assistance were unable to repair the fault and it was recovered to my local dealership, Inchcape Preston. Disturbed by such a major failure I contacted JARDINE Wolverhampton on October 20th declaring my intention to reject the vehicle in accordance with the Consumer Rights Act. The person I spoke to, questioned my right to do so claiming, that I could only return the vehicle within 31 days of purchase. When I educated him on the Consumer Rights Act, suggested, again incorrectly, that my complaint was outside the six-month rejection window. He then refuted my right to reject stating, incorrectly, that I should have ensured the vehicle was returned to JARDINE Wolverhampton for repair. He further stated that it would be my responsibility to have the vehicle transported from Inchcape Preston to JARDINE Wolverhampton, AT MY OWN EXPENSE. Disappointed by this response I requested a valuation of the vehicle in consideration of a part exchange transaction. They valued the vehicle at £37,000. This represented a further depreciation sum of £16,000 over five months. They claimed that the loss of £3200 per month reflected normal market levels. Not prepared to accept this proposition I agreed a part exchange deal with another JLR dealership, Barrett’s of Canterbury valuing the vehicle at £42,000. Although still disappointed, I was so desperate to revert from the unreliable hybrid technology back to diesel, I accepted the offer. I was unable to complete the transaction because JARDINE Wolverhampton could not give me any indication of the timescale for repair. Over the following four weeks, with no communication from JARDINE Wolverhampton, I engaged with Inchcape Preston who advised me that they, in association with the JLR technical team had been unable to diagnose the fault. I subsequently contacted James Wallis, General Sales Manager of JARDINE Wolverhampton advising him of my intention to submit the issue to the MOTOR OMBUDSMAN. I made a further offer to exchange my vehicle for a diesel model from their stock with a similar retail value but the offer was neither accepted nor even acknowledged. It was simply ignored, as were two further written offers. In November 2023, Inchcape Preston advised that a series of faults had been identified by their diagnostic process but could not definitively identify the core fault. In December 2023, Inchcape advised me that the vehicle would require a new gearbox but could not explain what caused the original gearbox to fail. Inchcape advised that there were no replacement gearboxes available, and could not give any timescale as they were on back order. I relayed this information to James Wallis, again requesting an exchange with a similar value diesel model but the request was, once again, ignored rather than declined. At this point, in accordance with the JARDINE Motors complaints procedure, I emailed Adam McCullagh, Head of Business at Wolverhampton. Five working days later, having received no response from Adam McCullagh, Head of Business, I telephoned him. His PA could not put me through but promised to have him call me back. Adam McCullagh never returned my call. On January 7th 2024, I received an E mail from James Wallis, General Sales Manager advising me that the gearbox had now arrived in Preston and he would be looking for an early resolution to the issue. I contacted Inchcape Preston who informed me that the gearbox and associated parts had NOT arrived but were expected within the next few days. They could not give me an accurate timescale for repair and return but suggested that it would not be until at least mid-February. At this point, I submitted a sales enquiry to JARDINE Wolverhampton regarding a possible part exchange for a specific vehicle from their stock. James Wallis e mailed me with a commitment to review and discuss this with me on Thursday January 11th. As of today, Sunday January 13th, I have had no further communication from either James Wallis or Adam Mcullagh relating to either the exchange proposal or update on the return of my vehicle. Over the past fifteen years with five different models, have been a passionate supporter of Jaguar but my experience with JARDINE Motors and those specific individuals have now caused me to question any future engagement with the brand.
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Posted 3 months ago
I took my Jaguare in for items , but they tried to RIP me of , I was given reports that condemed my car as unfit to drive after Driving over from Spain , Thy said I had warter leaks, aver badly worn timing chain , that was in need of emediate replacement , I asked them to upgraid the sat nave , Thy wanted to remove the dash , and replace a modual then re test , When all it needed was the CHIP in the centre arme rest removed and put in a computor the replace , ( the same as ones phone chip) and thy did not know this ? I asked for them to check the tyers as the front left was deflating , no faults reported , after leaving the garage and taking the car to anthoer garage thy found a nil in the tyre and no faults with the engine , I drove the car back to Spain , and completed the return trip of over 2, Kilom , with the car giving me a lovely drive, had the car checked hear in Spain again NO problems , If I had the recomended work done it whill jhave cost me over 3,000 pounds , of work that was not needed, Thy are money grabing Garage , and unprofeshonal, I feel sorry for othe People that use them , and trust them , Thy are TOTAL CON, ARTISTS. (Exspantion tank leaking in there report) Picture of water resadue , and that is the level in picture as I drove from Spain and Returnd with out adding any warter, resadue was previous toping up that I did not wipe off. I had a pressure test on the item all ok.
Jardine Motors Group 1 star review on 24th November 2023 Jardine Motors Group 1 star review on 24th November 2023
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Posted 4 months ago
Jardine Jaguar Milton Keynes I PACE Review Jaguar Milton Keynes- avoid this garage at all costs. This dealership is a bunch of con artist that has absolutely no idea of how to run a business or treat customers with any kind of professionalism. I had the misfortune of buying a car. The car I was trading in had a private No.plate so I had to give them a £500 deposit until they received the new logbook. The salesman assured me it would be refund it the day they received it, this didn’t happen & after countless phone calls and emails and speaking to the “used-car manager” it was still a long drawn out process that took weeks. The other problem with wasn’t noticed until I got the car home was one of the tires was right down to the legal limit with the tread peeling away, SO MUCH FOR JAGUARS MULTIPOINT CHECKS BEFORE SELLING A CAR. After speaking to the salesman “his management team” approved for the work carried out at their cost. Weeks later and many calls & emails later the manager finally told me he had approved it and I would be paid by the end of the day which never happened. After going to the dealership the used car manager was initially no help but say that the refund could not be done that day because payments are sent from India, after refusing to leave until it was resolved I got it in writing that payment would the next day, I informed him that if this didn’t happen I would make a complaint to there head office and issue them with a CCJ, by the time I got home the money was in my acccount. After writing this review on trustpilot I got the standard email reply from their customer service asking me to send them my contact details so they could discuss the bad service I received, they have never bothered getting in touch. It’s no wonder they dealerships treat customer so badly when head office clearly don’t give a **** about their customers. STAY AWAY FROM THIS BUNCH OF COWBOYS AT JARDINE MOTORS.
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Posted 5 months ago
Purchased a used Porsche Macan from MK dealership. The salesman Anthony Lack was so good! Helpful, enthusiastic without being pushy. Because I lived 80 miles away it was difficult to get back to collect the car by month end so Anthony drove the car to my home on what was obviously a busy end of month day. Great customer service and highly recommended by me
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Posted 11 months ago
Disgraceful attitude from the staff at Milton Keynes BMW. The management were not receptive to comments from the public about the disgraceful parking and any solutin to resolve the issue. The technicians attitude fell well below the par expected of a professional, as is the managers guidance,the you tube video from DJ Audits is a truthful example of the companies behaviour. A poor representative for the BMW Brand!!
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Posted 1 year ago
Collected our new Q5 today! What an excellent experience from making the order to collection! Couldn’t have been more helpful, professional and very informative! David Tierney went to great detail on showing us how our new car worked. Highly recommended this car dealers. Thank you Nicole & Nick Johnson
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Posted 1 year ago
Trustpilot reviews Trustpilot Thanks for your review! You reviewed Jardine Motors Group Add photo Eric Lloyd 0 reviews GB Rated 1 out of 5 stars I delivered my 2020 Velvet purple RS7… I delivered my 2020 Velvet purple RS7 to Jardine Motors, Liverpool Audi for "updates" 8.30am Monday 19th of December. I own my own tuning company & have owned the car 9mths, the car is regularly cleaned & mainted by myself. I arrived at Audi Liverpool a 5.30 approximately on the 20th of December to collect my car. The keys where left on a table, I had to find my own car in the carpark in the dark, parked in a manner that would make the passenger side unoticable. I got in my car drove home & parked it on my drive behind an electric gate, upon returning to the car the following morning in noticed heavy deep scratching along the passenger front door & swage line, I immediately phoned Audi for them to start denying all knowledge of it. I paid in excess of £100,000.00 for this car & it is my pride and joy obviously regularly cleaned by myself, so I know there was NO DAMAGE on the car, they didn't do a delivery inspection & give me a form to sign. On collection there was nobody willing to go out to the vehicle with me, again no Inspection was done, I took the car back to Audi, again denying all knowledge of it & the fault it initially went in for also came back. I have now asked for date & time stamped movement of my vehicle whilst on the premises, this is allegedly in the process of being reviewed. For me personally I would AVOID AT ALL COST! Date of experience: 19 December 2022
Jardine Motors Group 1 star review on 25th December 2022 Jardine Motors Group 1 star review on 25th December 2022 Jardine Motors Group 1 star review on 25th December 2022 Jardine Motors Group 1 star review on 25th December 2022 Jardine Motors Group 1 star review on 25th December 2022 Jardine Motors Group 1 star review on 25th December 2022 Jardine Motors Group 1 star review on 25th December 2022
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Posted 1 year ago
I dealt with Craig Allan when buying a car at Milton Keynes, the most professional car sales man I have ever come across. Excellent customer service. Thank you
Jardine Motors Group 5 star review on 18th October 2022
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Posted 1 year ago
Purchased a range rover from Jardine in Wolverhampton in good faith had it delivered down to Tonbridge Jardine as we live on the south coast, drove it away and noticed a noise , came back the following day on the way up noticed the drive side window controls were all loose and could be lifted out, the noise was identified as the diff. Tonbridge told us this would be done under warranty, we went on holiday for 10 days on our return was told Wolverhampton Head of business Adam McCullagh would not authorise the works ? paid out over £60k for a vehicle that they don't want to pay for the repairs, no sign of resolution as yet. wish i had read there reviews ! would never buy for this lot again
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Posted 1 year ago
Be very careful purshashed a car from Wolverhampton after 3 weeks many problems suspension gearbox and management light could not get in for repair straight away got it in to say pressure problem bring back in June when we have a loan car for you joke BE WARNED
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Posted 1 year ago
They have the worst mechanics in the country. They couldn’t find what causes the vibration in the steering wheel and made me to replace the brake disks and pads, rear callipers than the front left wheel. I paid around 3200£ and vibration was still there. I took my car to a independent Jaguar specialist that finds the issue in 5 min . (Banana bushes)!Those at Jaguar Slough are not mechanics and the people at the reception are nice to customers only if they buy a car . Very bad experience 😡😡😡😡😡😡
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Posted 2 years ago
Made an inquiry told would phone back, didn't until I sent email then magically phoned!! Offered £1300 less than inchape and over a £1000 less than we buy any car very disappointed with the service would not recommend.
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Posted 2 years ago
I have had several Range Rovers and dealt with many dealership here in the West Midlands and I have to say Lancaster aka Jardine Motors are the worse car dealership I have ever encountered. The Service Department and customer service is one of the most consistent I have ever encountered in that it is ‘consistently bad’. Had a telephone conversation with the Tyburn Road, Birmingham branch, the service manager Mark Lakin about 18 months ago and he said ‘I am the new service manager, any problems you can always talk with me’ Absolute, rubbish, you telephone them ask to speak with him and he’s never available. You leave a message for him never get a return call or rarely as to be truthful he did return a call one time from memory. This dealership are rubbish from the top to bottom. Customer service have a ‘No can do attitude’. Even though they are literally on my doorstep I will never use this dealership again. I’d rather use the Solihull dealership and drive 30 miles round trip than put up with Jardine Motors
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Posted 2 years ago
I picked up my car today at 21.12.21, after gearbox oil service. I paid everything for service, and get a key back. Arrived at my car, unlocked the car to get in, but door doesn't work, i can't open the from outside. How this car been serviced if i can't get in??
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Posted 2 years ago
HISTORY OF CLOCKED MILEAGE MERCEDES BENZ SOLD BY JARDINE MOTORS I am writing my experience with Jardine Motors and Mercedes-Benz, who sold me second hand approved used car with a clocked mileage, in order to warn potential Mercedes-Benz/Jardine Motors customers or already purchased a Mercedes Benz car. My bad experience begun with several things which came to my attention related mileage as I am a Systems Engineer who has been working for automotive industry more than 20 years. I suspected actual mileage could be more than what instrument cluster shows. I have ordered a Mercedes-Benz diagnostic/reading tool to verify mileage from Germany. If we need to explain with simply words how a vehicle system works for mileage, in today’s modern vehicles there are a number of electronic control units (ECUs) which communicate to each other over a network (CAN, LIN, Flex-Ray, Ethernet, etc…). More than one ECU hold vehicle mileage, not only instrument cluster. None of those modules can accumulate mileage higher than instrument cluster. Mileage information they hold, should be lower or at least the same and never higher. In case instrument cluster is replaced on the car, new instrument cluster reads vehicle mileage from ECU which has backup. There are still other ECUs holding mileage however not backup of instrument cluster. Having said that, people or trades whom want to cheat their customers, and try to sell vehicle as if vehicle has lower mileage basically tempering mileage on instrument cluster and its backup ECU and if possible other ECUs as well. Since a regular customer would never know this level of knowledge and believe what they see on instrument cluster, even people whom want to check, would not reach other ECUs to verify mileage. Unfortunately, current laws and rules are not enough determent for those who has a bad character and ready for fraud. Using the tool, I have read ECU’s and 2 of the ECUs hold bigger than instrument cluster which is potential clocked mileage. Instrument cluster shows on that day 21,673mls (I purchased at 20,050mls), ECU SAM-R holds 41,958mls, COMMAND ECU holds 489,821mls. Bottom line, mileage has been tempered one or even may be more than one time. What happens as of this point is really interesting: - September 2021, Vehicle Purchased from Jardine Motors at mileage 20,050mls - November 2021, I suspected mileage and purchased reading tool - December 2021, Tool arrived and mileage read, realised clocked - 10th December 2021, Sent e-mail to Jardine Motors - 12th December 2021, sent e-mail to Mercedes Benz Customer Service - 13th December 2021, received a phone from MB Customer and e-mail from Jardine Motors: I had asked a mileage reading at Jardine Motors with my presence with the car to be a witness for readings and agreed for 20th December 16:30 - 17th December 2021, received a phone call from Jardine Motors asking if I can come earlier and I agreed come where possible - 20th December 2021, received a phone call from Mercedes Benz customer service which I could not understand reason of this courtesy call and person who speaks over the phone annoyed me. Basically, he was saying that if I am not happy I can make a complain to Ombustman and they can interfere with dealer. Well this means Mercedes Benz has no manner and as long as Dealers sell and make money, rest of it does not matter for Mercedes Benz. He has also mentioned an independent authority to read mileage. I said that’s fine, who would be this authority? There was no answer… He also mentioned that Jardine Motors may purchase car back. No details and official communication… - 20th December 2021, arrived to Jardine Motors at 15:05, explained reception and someone come to meet me from office. He asked the keys to get the car into workshop without me and I said this was not agreement. I would like to see readings as this car is subject to fraud. He replied it is not possible since insurance not covers. I said, you knew I am coming and asked to be a witness and no one told me that it is not possible. Obviously, I did not allow them without me since it is very easy to override mileage with Mercedes Benz tools. I have been also advised I should communicate with them with my lawyer. Questions: - Why Jardine Motors does not me to witness to mileage reading if they are sure mileage not clocked? - Why Mercedes Benz does not step in? Does this mean that Mercedes Benz is happy as long as dealers sell whatever their manner is? - If intention is purchasing back my car, where is official communication - Service represent was very rude at Jardine Motors and told me I need to come with my lawyer. If your intention is to reject me why you did book to read mileage. - Jardine Motors rejected me to join making up insurance story. Was your intention to reflash the ECUs to adjust mileage out of my control? - Why Jardine Motors does not accept independent authority to read mileage? - Finally, Jardine Motors I am just a customer who is not happy being sold a clocked car, what is reason you are aggressive against me? Is this your customer approach? Bottom line, I hated I did this purchase and found myself inside a fraud and my mistake was trusting Jardine Motors as they are authorised dealer and behind it there is Mercedes Benz itself. This is a very good example of experience both Mercedes Benz and Jardine Motors are not trustworthy … My mistake is that not being a regular user and figured out what they did… +1 experience on top of my 20 years automotive experience…. I would highly suggest for those who would purchase a second-hand Mercedes Benz from any dealer or especially Jardine Motors, ask help from a professional to verify mileage on the vehicle before making such an expensive purchase in order to protect yourself! Follow me, I will publish information on a separate web page how whole case is going as only option taking this fraud to the court. I trust courts to stop these little giants who are easily involving with this fraud to make money!
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Posted 2 years ago
Enquired on car nearly 2 weeks before I had to chase, I then drove 100+ miles to finally see the car & put down a deposit on an A5, however, felt pressurised in giving up the sale being told they could get more money with another customer the next day, so I let the car go as it was all about month end targets. Stunned by the narrative of Audi Erdington and also by the constant untruths I encountered with them. Along with another 2+ weeks to obtain a refund of my deposit being given so many stories for the extended delay. When I asked to speak to the dealer principle Hayley Keatinge to raise my concerns, just no response at all. The receptionist did care but informed me she was told to give me excuses as to why no one would talk or update me on the issues raised. Clearly if I had a quintessential English name, I probably would have had a response immediately ! Anyhow, be wary of the narrative of this dealership, however, the actual sales person was nice enough. They could learn so much from Lexus, let's hope Audi poach Lexus head of training and learn ! Funny yet, I enquired about other cars at Audi dealerships by chance run by the Jardine group and again some real questionable poor service including talking down to a customer, clearly these must be within the guiding business principles and values of the Jardine group. Oh dear
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Posted 2 years ago
DO NOT trust this outfit Do not trust this outfit. Placed an order for a nearly new Defender from group stock. Having searched for a Defender 110, diesel, HSE or First Edition I received 13 results. Made a selection, ordered and paid the initial deposit online. Two days later the dealer informs me that the vehicle was already sold, a website error to blame apparently. I completed a second search, printed the remaining 12 vehicles from the search results and visited Milton Keynes dealer. 8 of the remaining 12 vehicles for sale on the website were already sold and shouldn't have been advertised. Being flexible we selected one of the remaining 4 vehicles at an increased cost. Now they can't deliver that vehicle within the seven days stated on the website. £10,000 paid in deposits and no sign of the vehicle. 1 Week delivery claimed on the website - still they cannot confirm a delivery date. Now I have to rearrange my insurance again because of their failure to live up to website advertising. I will have to do that yet again when they finally decide when I can have the vehicle they promised in 1 week. DO NOT ORDER FROM THE WEBSITE. 70% of available stock from my search results was not theirs to sell. They know this having been told last week – but still vehicles they do not own are for sale on the website, including the one I’ve purchased! (This web site has now been amended in places) Is it not illegal to offer for sale goods you have no hope of delivering? Taking deposits under false pretence? Fare to say that I’m totally disgusted with mis selling to gain a customer deposit. IF IT’S NOT FOR SALE DON’T ADVERTISE IT! IF YOU CAN’T DELIVER WITHIN THE TIME YOU STATE DON’T ADVERTISE IT AS SUCH. DON’T TAKE DEPOSITS FOR PRODUCT YOU HAVE NO WAY OF DELIVERING. BE HONEST IF YOU WANT YOUR CUSTOMERS TRUST.
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Posted 2 years ago
awful customer service at Jardine motors Erdington dealer. After many phone calls and emails still awaiting for a simple invoice which they have to provide by law. I have been asked first to email my request by email because they could not deal with this over the phone. When I chased the matter I was asked by their customer service Karen (who was very unprofessional and rude) to send a proof of Id which I did. After a week they told me this has to be dealt with through a secured link which took them 1 week to email this over after several phone chase up. After sending my request through the link I was asked for my address and the car's chassis number which was not easy to find out, but i managed. after this, they requested further security question about my car's finance and I replied, and now they responded that they are satisfied with the provided information, however, they are looking into this matter and will come back to me at the later stage..this has already been 3 weeks and nothing so far. absolutely a joke
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Posted 2 years ago
Top notch service, nice people too.
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Posted 2 years ago
Shocking service. They won't give you a direct number to speak to the dealer. When you call you get through to a central number with junior staff working from home who are only allowed to try to connect you 3 times per 24 hours! I didn't get an update on my vehicle for 2 days as I just couldn't get through and wasted hours on the phone trying to do so. Their Aftersales Manager Gary Jones has absolutely no idea how to look after what should be valued customers. I will never set foot in this dealer again and will never buy another Range Rover. Avoid this place at all costs.
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Posted 3 years ago
Jardine Motors Group is rated 1.7 based on 28 reviews