Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,340 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,340 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd December 2023

407

Anonymous

Anonymous // 01/01/2019

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“Jane Clayton the shop to go to for fabric”

Helpful Report

Posted 19 hours ago

“Our zebra blind is absolutely beautiful! The website is very easy to navigate with a wide selection of lovely products. Ordering and delivery are straightforward. We are delighted with the quality of our purchase.”

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Posted 2 days ago

“This was the cheapest price I found (after much research!) for the specific rug I purchased. Good quality and happy with it.”

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Posted 6 days ago

“Thann you for your wonderful help”

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Posted 1 week ago

“Contacted the seller for advice they were very helpful and product arrived promptly”

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Posted 1 week ago

“I have yet to receive my samples and have no had a confirmation email that they have been sent. Otherwise I very much appreciated that you offer samples for free and have such a range of beautiful fabrics.”

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Posted 1 week ago

“The blind took a long time to arrive which I can understand but I can’t comprehend how it was sent out with no brackets. I’m still waiting for them and wasted a morning on getting someone in to put them up which has cost me money”

Helpful Report

Posted 1 week ago

“I was / am very pleased with the fabric although my upholsterer said it was more suited to curtains than upholstery although it showed on website suitable for upholstery . Forth slightly it’s an occasional piece of furniture. Love the print though. It’s gorgeous.”

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Posted 3 weeks ago

“Intuitive website with easy-to-use filters; excellent source of fabric samples”

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Posted 3 weeks ago

“I ordered a custom Roman blind in a beautiful Casamance fabric. Upon ordering I was told it would take 4-6 weeks to receive it. I was happy to wait. However this time frame came and went and I enquired regarding the delivery date of my blind. I was told it would be delivered by the end of the week and that I'd receive tracking details before it shipped. Again, this came and went with no communication from Jayne Clayton. I had to email again. I was then told it would be dispatched on the Monday. I heard nothing so again ailed to enquire of it's whereabouts. No response. I emailed again a few days later. No response again. I finally filed a PayPal dispute and received no response there either. Contacted via Instagram twice and finally got a reply. A day or so later I received tracking details and after that a response from the team. I've received the blind and have to say I am sorely disappointed with the quality. The wood used to hang the blind is unfinished and have spots of mould. There were no fixings and no drill holes in the blind. Throughout the fabric is puckered and where it should be blind stitched white threads show throughout. I can't quite believe the quality considering the price and I have ordered many bespoke Roman blinds from other companies that were significantly less expensive and the quality ten fold of that of Jayne Clayton. Overall a very disappointing service and product and I doubt I will ever return.”

Helpful Report

Posted 1 month ago

“Very impressed with Jane Clayton. Telephone calls and emails are answered by highly motivated, knowledgeable and friendly staff. It was a pleasure to deal with this company. Thank you.”

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Posted 1 month ago

“Lovely fabric at a good price, especially with the sale. Website was very difficult to use as it wasn't fully functional between three browsers, two mobile phones. Eventually worked using Chrome on a desktop.”

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Posted 1 month ago

“Great to a find company which offers a fair sample service. My sample arrived within a week a we're nicely presented along with all the relevant information. Would definitely recommend this company.”

Helpful Report

Posted 1 month ago

“Great website. Lots of choice and ideas. Samples delivered quickly.”

Helpful Report

Posted 1 month ago

“The carpet we bought sheds a lot. I filled the vacum 4 rounds added a picture of the shedding. Still sheds after 2 weeks and we need to vacuum every 3 days. Also it still has a strong smell similar with manure that hasn't aired out yet, and we've had it for 2 weeks now. It also came with some patches where the strands seem to be clumped together like a patch of glue that won't come apart. The colours though are as promised. I wouldn't recommend.”