Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,340 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,340 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd December 2023

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Satisfied customer. Excellent service.”

Helpful Report

Posted 3 years ago

“My samples were lost but this was dealt with very quickly and my purchase was straightforward- I’m very happy with the material. However I find it difficult on the website to go back to where you were without trawling through everything again.”

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Posted 3 years ago

“Service ok but quite slow to answer questions”

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Posted 3 years ago

“My order arrived quickly.”

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Posted 3 years ago

“Lovely service but the one complaint I would have is the delivery. Didn’t arrive in the day I was given but in fact the day before. Would be helpful if the delivery was more reliable as not able to be sitting by the door all day but happy with the ordering service”

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Posted 3 years ago

“I ordered 4 cushions, they took a long time coming but JC apologised for the delay, they were waiting for the trim I had ordered. Worth the wait, all 4 cushions match for pattern and are well made.”

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Posted 3 years ago

“The quality of the wallpaper we ordered is great. The tracking information from UPS was misleading, perhaps because of brexit problems with the import, but the goods arrived about 2 weeks after our order, and Jane Clayton dealt with our query promptly. We would be happy to order from them again.”

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Posted 3 years ago

“Straightforward website with some reasonable pictures of the wallpaper when hung though not with all the different colours. The filters when looking at different wallpaper for ideas are not that effective. The assistant on the phone was helpful and efficient when I rang to ask about availability, as it was a large order and delivery was incredibly quick. (Ordered Tuesday afternoon and 24 rolls of wallpaper arrived lunchtime the next day!)”

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Posted 3 years ago

“I made an order for three wallpapers late on a Friday. I was disappointed that I couldn’t find any indication of expected delivery date, and that I had to wait until Monday to speak to someone. HOWEVER, when I did speak to someone they couldn’t have been more helpful. They checked that they were in stock and told me they should be dispatched by Wednesday. In fact, all three arrived on Tuesday morning! Great service Jane Clayton, thank you.”

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Posted 3 years ago

“unfortunately the period until delivery is quite long - I guess due to BREXIT; the order is not yet delivered!!!!”

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Posted 3 years ago

“Excellent and quick service, wide range of stock”

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Posted 3 years ago

“Very satisfied with product and service.”

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Posted 3 years ago

“Good customer information”

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Posted 3 years ago

“Service great. Wallpaper slightly difficult to apply”

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Posted 3 years ago

“I bought a couple of rolls of Sanderson wall covering and the price was very competitive. Due to supply problems the product was delivered later than initially expected. However, the company kept me up to date on the updated delivery date and I was impressed when they arrived as promised.”

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Posted 3 years ago

“Great after sales service - would have been excellent if you'd not switched your phones off thanks to Black Friday contact volumes - but resolved everything fully, just a little slower and dis-jointed than I would have preferred.”

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Posted 3 years ago

“Good service. Delivery charge of £6.95 for one metre of fabric far too high.”

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Posted 3 years ago

“I have ordered samples and wallpaper from JC and have always received excellent service.”

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Posted 3 years ago

“Order came promptly, wall paper was week packed.”

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Posted 3 years ago

“We absolutely love the wallpaper. It went up beautifully and it was great to be able to paste straight onto the wall. Unfortunately as the paper/wall dried the paper must have shrunk very slightly as, although it looked fine at first, we ended up with a hairline gap of white lining paper between the drops. I mixed up the exact background colour paint and was able to fill the gap which doesn’t show now but it was a scary moment! That’s why 4 stars and not 5. Delivery and packaging were great.”

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Posted 3 years ago

Jane Clayton is rated 4.8 based on 9,340 reviews