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Jane Clayton Reviews

4.8 Rating 9,341 Reviews
97 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 9,341 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
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Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“I first ordered some fabric and was disappointed I'd paid £4.95 and had to wait several days for delivery. I then realised it was coming by UPS so sort of understood the charge. Luckily, someone was home to accept delivery. It was not made clear prior to ordering that delivery was by UPS requiring signature. I then ordered some more fabric, (whilst the first order was being processed). Once I realised the delivery required signature and knowing no-one would be at home, I requested the delivery address to be changed and asked for confirmation it could be changed, which, I got. However, my fabric was delivered to my original home address and not my work address which I expected. This has caused frustration and inconvenience as I am now out of the country and can not collect my fabric from my neighbour for a while as they are then on holiday. My request is that 1) you make it clear on your website that deliveries will require signature. . 2) you give an option for small quantities of fabric to be delivered by Royal Mail that fits through a letterbox. 3) you refund my postage costs for both orders as it has caused me more trouble than it's worth. Honest but true.”
Helpful Report
Posted 7 years ago
Thank you for your review and valued feedback. We are very sorry to hear that you have experienced issues with the delivery of your order and a member of the team will be in touch shortly to help rectify the situation.
Posted 7 years ago
Jackie B
Verified Buyer
“I telephoned to ask about delivery details prior to placing an order. I was given some timescales and told that after I placed an order I would receive an e-mail confirming the order and providing me with a tracking number for delivery. I did not receive an e-mail and several days later telephoned to check the order. After being kept waiting for a a while I was told it had been dispatched the previous day and would be with me that day. I explained I had to do the school run and could not remain in all day. No time could be given or tracking details, but as I had provided my mobile telephone number I was informed the driver would call me prior to delivery. I went out and later returned to the house. Two minutes after I returned, the package was delivered - no phone call had been made and it was fortunate that I was in. Had I not been, I would have had to rearrange delivery which would have been very inconvenient as I was due to go on holiday two days later. I had previously had to chase up samples. I was happy with the fabric, but all in all, it seems that your administration is not all it could be.”
Helpful Report
Posted 7 years ago
Thank you very much for your review Jackie. We are very sorry to hear that the delivery process was not as smooth as you had expected and will take your feedback on board. We are sorry that the courier service we use for delivery of fabrics is unable to give a specific time slot and appreciate that this could have caused some inconvenience. We are pleased to hear that you are happy with your fabric and will hope to hear from you again soon.
Posted 7 years ago
Geraldine C
Verified Buyer
“I have not received my order!!!”
Helpful Report
Posted 7 years ago
Thank you for your review Geraldine. We are very sorry to hear this and a member of the team will be in touch shortly to help you track your order.
Posted 7 years ago
Howard B
Verified Buyer
“I purchased 3 rolls of a paper called "Stars" at £70 a roll made by Cole and Son but supplied by Jane Clayton Co. The rolls of paper were all from the same batch and all three had a defect in the print (see photo) consisting of a faded strip of colour which means I was unable to use the rolls. JC may say we just supply we do not make the wallpaper but really for that price I would expect to see more quality control over what went out to customers. I shall be asking for replacement rolls of an identical pattern in the near future hopefully it is still being made”
Jane Clayton 2 star review on 21st May 2016
Helpful Report
Posted 7 years ago
Thank you for your review Howard, we are very sorry to hear that there is a defect with your wallpaper. Cole & Son wallpapers are sent directly to our customers so we do not have a chance to check these over, but it is very unusual for there to be problems such as this. We will of course be in touch to help rectify the situation. Thank you again for getting in touch.
Posted 7 years ago
Maureen C
Verified Buyer
“I have never had to wait so long for samples!”
Helpful Report
Posted 7 years ago
Thank you for your review Maureen, we are very sorry that your sample order took longer than expected to arrive. We are reliant on our suppliers getting samples to us on time as we do not hold stock here at our warehouses but are very sorry that on this occasion our service was not up to standard. We hope this experience would not stop you from ordering from us again, and thank you again for taking time to write us a review.
Posted 7 years ago
Diana C
Verified Buyer
“Waited a long time for samples (and these were the only samples I had to pay for as no other company charges). Finally ordered fabric and was only informed after I had placed the order online that the fabric was out of stock.”
Helpful Report
Posted 7 years ago
Thank you for your review Diana. We really appreciate hearing feedback from our customers and are very sorry that your samples took longer that expected to arrive. We are unable to show stock levels on our website currently and are sorry that this too became an issue for you but we do try to notify our customers as soon as we are notified of out of stock items from our suppliers. You are also very welcome to call us before placing an order to check stock levels. We hope this experience has not put you off ordering from us again.
Posted 7 years ago
Linda D
Verified Buyer
“Cushion patterns do not match and the cushions smell terrible. It has taken three days for the cushions to smell better and I have had to wash the cushions covers. I can't be bothered to send them back but considering the price the pattern on both cushions could have been matched better.”
Jane Clayton 2 star review on 18th May 2016
Helpful Report
Posted 7 years ago
Thank you for your review Linda, we always appreciate feedback from our customers. As the cushions have feather pads in them, they can have a slight smell, but this should fade very quickly once unpacked from the plastic. We are sorry to hear that you are not happy with the pattern matching on your cushions as we always try to match patterns as closely as possible and hope this will not put you off ordering from us again.
Posted 7 years ago
Mrs Hilary T
Verified Buyer
“Poorly packaged- damaged in transit. Flaw in fabric only noticed after it had been cut and lining fabric had mark on one edge. So no not a good experience”
Helpful Report
Posted 8 years ago
Thank you for your review, we are very sorry to hear this and a member of the team will be in touch shortly to help you.
Posted 8 years ago
Sarah H
Verified Reviewer
“Very disappointed with the service at Jane Clayton. I have ordered a lot of wallpaper from them recently. I have a large project going on and I won't be ordering anything else! Very short sighted and arrogant!”
Helpful Report
Posted 8 years ago
Thank you for your review Sarah, we appreciate your feedback and are sorry to hear that you are disappointed.
Posted 8 years ago
Mrs Michelle P
Verified Buyer
“Good product but was unhappy with the return policy as would not accept return of unopened roll of wallpaper at the cost of £85 a roll. I did check the returns policy but did not notice that they will not receive the part returns even unopened. I was also fast to reply - within the stated 14 days. The small print highlighted non return reason as the batch number. As a consequence I wouldn't shop here again. I would like to suggest marking this fact much more clear on the website next to the product that if you over estimate you cannot return and perhaps also the and also on the return information on the back of the delivery note.”
Helpful Report
Posted 8 years ago
Thank you for your review, we really appreciate your feedback. We do try to make our returns policy as clear as possible on our website and are sorry that you feel it was not clear enough. We will take your feedback into account and try to make our policy clearer next time we update our website.
Posted 8 years ago
Mrs Marilyn H
Verified Buyer
“I bought wallpaper from Jane Clayton - the first time I had purchased from them. I am very pleased with the wallpaper itself and it arrived in 3 working, which was great. BUT the packing of the wallpaper was very inadequate and disappointing - my 8 rolls were placed in a cardboard box that was considerably larger than needed, with a very small amount of brown paper, so they were rolling and falling around inside. I expected the worse, but luckily the wallpaper was undamaged. I was lucky this time but will think twice before using Jane Clayton again if this is the way they pack fragile goods for transit.”
Helpful Report
Posted 8 years ago
Thank you for your feedback Marilyn. We are very sorry to hear that your wallpaper was inadequately packaged and take this sort of issue very seriously. We try to make sure all our items are well packed ready for transit and we are very sorry that you felt your parcel was not packed well enough. We are pleased to hear that your wallpaper was undamaged on this occasion and hope that you will consider us again in the future.
Posted 8 years ago
Mr Alex W
Verified Buyer
“Wallpaper didn't line up with the rolls I already had despite being the same print.”
Helpful Report
Posted 8 years ago
We are very sorry to hear that your wallpaper did not line up correctly. We have a dedicated customer service team who are always happy to help with such problems and resolve them for you.
Posted 8 years ago
Mrs Cindy C
Verified Buyer
“I arranged for delivery at local Halfords. First i was told delivery would be on 3rd Dec. on 3rd got new message will be delivered next day. Message on 7th at Halfords now. 7th.went to pick up but Halfords said not there so rang next day no still not there but they checked and found it. The DPD label had been stuck over my name so not recognised. Not good enough but DPD to blame not Jane Clayton.”
Helpful Report
Posted 8 years ago
Thank you very much for your feedback Cindy, we are very sorry to hear this. We always appreciate hearing when our customers have had issues like this so we can pass this on to our courier services. We hope this experience won't stop you from coming back to us again.
Posted 8 years ago
Mrs Helen D
Verified Buyer
“I was given a delivery date then received an email from the carrier after it should have been delivered to say the item had not been received by them and to contact the supplier. I made contact and was informed that the carrier had not made a pick up the previous evening. Why was I not advised, time wasted waiting for a delivery, why did no one take responsibility to notify me. I received the fabric and had to contact the supplier as the cut looked more like it had been chewed and the thread had run. I have been advised that it will be replaced. The faulty fabric must be returned and they have made arrangements to pick up but I an inconvenienced as I must wait for collection. I must also wait for delivery of the replacement fabric. Staff very helpful and polite but none the less not a good first time experience.”
Helpful Report
Posted 8 years ago
Thank you for your feedback, we are very sorry to hear that your first experience of shopping with us was not up to standard. A member of our team will be in touch with you shortly to help rectify the situation.
Posted 8 years ago
Mrs Gillian O
Verified Buyer
“On tracking my parcel it states I had been carded twice, but no card was left, therefore I could not go to the depot to pick it up. Since it is a Bank holiday I have had to request that it be delivered 4 days later! Also the address that was supposedly carded was not mine but a neighbours. I checked with her but she had not been carded either. I was told that I would be texted on the Friday morning and given a delivery slot but this never happened. Perhaps a change of carrier is due?”
Helpful Report
Posted 8 years ago
Thank you very much for your review, Gillian. It's always useful for us to get some feedback from our customers. We're really sorry to hear about the issues that you experienced with the delivery of your order. We will be looking into this issue with our courier service, UPS, who we hope will be able to provide us with some further information. We would like to reassure you that we are working to ensure that problems like this one do not occur in the future.
Posted 8 years ago
Corinna O
Verified Buyer
“Sorry, but for the moment I am really not impressed. We ordered a large amount of a Marvic Fabric. It came to about £1500, not a small amount. We live abroad, our credit card is billed to our home address. This seems to have caused a problem with the payment system at JC, which detected a possibility of fraud. It took them one week to contact us about this problem. Bizarrely our bank didn't have a problem … So we thought: Problem solved!… oh no - then JC contacted me because they only had three cuts of different lengths of the fabric. "Would that be fine?" Noo, it isn't I want one piece of the fabric, and so I will have to wait 6 to 8 weeks. During which they were quite happy to have our money in their bank, if we hadn't asked to be reimbursed and contacted once they had the fabric. So I will wait and hope that then things will be smoother.”
Helpful Report
Posted 8 years ago
Thank you very much for your review, Corinna. It's always useful for us to get some feedback from our customers. We are really sorry to hear that you are dissatisfied with the service which you have received from us so far but very much look forward to rectifying this in the future. We do our best to investigate any orders picked up by our systems as risks as quickly as possible and we apologise for any inconvenience caused by this. Unfortunately, the availability of stock is dependent on our suppliers. We look forward to fulfilling your order as soon as stock becomes available and would encourage you to get in touch if there is anything else we can help you with in the meantime.
Posted 8 years ago
Ms S
Verified Buyer
“We received someone else's invoive in our package. We also ordered a wallpaper sample which didn't arrive. I emailed about this and a sample was sent although no apology was issued.”
Helpful Report
Posted 9 years ago
Thank you very much for your review, Stephanie. It's always useful for us to get some feedback from our customers and we'll certainly take that into consideration when reviewing our procedures. We do ordinarily send samples via Royal Mail, in a separate delivery. We're very sorry if you felt that it was not made clear that your wallpaper sample would follow.
Posted 9 years ago
Mrs Leana B
Verified Buyer
“We have received the wallpaper in a solid block as if it was just printed. Even the edges were not removed. We had to take them to the local printer to have the edges cut neatly for a perfect fit/match which cost us an extra £40. Shame! Other than that the order came promptly.”
Helpful Report
Posted 9 years ago
Thank you very much for your review, Leana. It's always good for us to get some feedback from our customers. The Zoffany Gondolier is an untrimmed wallpaper which comes in one continuous piece. We are currently in the process of updating the product information on our website.
Posted 9 years ago
Mrs Jinny E
Verified Buyer
“The Topiary , Clarke and Clarke fabric I ordered was disappointing because the pattern on the fabric did not run along the grain. I tried to cut along the pattern, but in the end had to cut along the grain, so the pattern is on a wonk! I just hope that it is not too noticeable when I hang them up.”
Helpful Report
Posted 9 years ago
Thank you for your review, Jinny. It's always good to get some feedback from our customers. We're sorry to hear that you were unhappy with the Clarke & Clarke Topiary fabric, but do hope that you were impressed with the service and overall experience provided by Jane Clayton & Company.
Posted 9 years ago
Mrs Lisa F
Verified Buyer
“Ordered a wallpaper sample on 28th October - still have not received it so unable to order wallpaper”
Helpful Report
Posted 9 years ago
Thank you for your review, Lisa. Our records show that your sample order was dispatched on Monday 3rd November. We use a first class Royal Mail service and your samples should have arrived yesterday at the very latest. We will be in contact ASAP to resolve this.
Posted 9 years ago
Jane Clayton is rated 4.8 based on 9,341 reviews
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