Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,341 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,341 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd December 2023

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the best quality paper as it’s not very thick / durable...... tears easy also. However I do love the print and colour. I’d recommend lining walls first.”

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Posted 3 years ago

“Wallpaper is great. Delivery took a long time.”

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Posted 3 years ago

“Delivery service needs to be better. I lost a days work because of poor communication.”

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Posted 3 years ago

“I ordered interlined full length curtains in early January. They seemed a good price compared to John Lewis, however there was a considerable delay in delivery (not till mid-March, once I had chased) as they were waiting for the material and when they arrived I don't think that the quality is as good as John Lewis (who I usually use) - I deliberately overestimated the height and width to give a voluptuous feel, yet they only just fit in length and aren't wide enough for the pole. Also the triple pinch pleat tape used feels like its made of very hard and rigid plastic, unlike any of my other triple pleated curtains. Overall I feel disappointed.”

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Posted 4 years ago

“Wallpaper Delivery was 4 days which was expected. It’s a shame the online shop didn’t recommend the corresponding adhesive which I had forgotten but I expect much more these days.”

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Posted 4 years ago

“Fabric is slightly more expensive than on other sites but i needed it urgently and other sites were out of stock.. Postage cost is rather excessive”

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Posted 4 years ago

“Quick delivery thankyou. Quite a small sample, not showing all the available colours in the pattern, so hard to use it to match to paint etc.”

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Posted 4 years ago

Thank you for your review, Janis! Some of our fabrics and wallpapers have options for a large or returnable sample. That way you are able to see more of the pattern and colours included. You can find more information on our sample service, here: https://www.janeclayton.co.uk/inspiration-advice/advice/samples-service/

Posted 4 years ago

“Fast delivery however if you calculate wrong they do not accept returns which I find pretty unfair so will not use this company again.”

Helpful Report

Posted 4 years ago

We are so sorry that we were not able to accept the excess wallpaper back from your order. I understand that a member of our customer services team has been in direct contact with you and explained our returns policy. Unfortunately, as we are an online retailer and do not hold stock, it is our policy that we are unable to accept part returns of wallpaper orders. Due to this policy we offer a sample service, free reservations and a quantity guidance system. For any future orders, it may be worth asking ourselves and/or a decorator for advice on quantities before making a decision. If you would like to view our full terms you can do so by using the following link: https://www.janeclayton.co.uk/delivery-returns/ I apologise that we are not able to help any further with this and hope that you are able to find a use for the spare wallpaper roll.

Posted 4 years ago

“Very happy with the service - quick and efficient. Not so happy with the wall paper. We only ordered three rolls and two of them were defective towards the end of the roll which is very disappointing when considering the price.”

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Posted 4 years ago

“Very good service regarding the order. However I didn't order a sample because I knew what I wanted. However I ordered it on Wednesday morning and it is Friday and it is on the wall. My decorator over estimated and there are two full rolls unopened. At£72 a roll (£144) 2rolls and in time to return to the same batch ,I would appreciate a refund or credit note. Please could you consider this as an act of good will.”

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Posted 4 years ago

I'm sorry to hear you had 2 rolls of wallpaper left over, Carole. I can see my colleague, Beth, has been in touch about our returns policy.

Posted 4 years ago

“Sadly, I will not be using them, they tend not be as expected. And sadly there is no option of returning them. Having said this, we received them well and on time. Kind regards, Masayo”

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Posted 4 years ago

“Fantastic range of products. However delivery was slow and my wallpaper was delivered to the wrong address. I had to go and collect it myself”

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Posted 4 years ago

Thank you for taking the time to leave a review, we always appreciate hearing back from our customers. We are so sorry to hear your order was not delivered to the correct address. We understand this is not acceptable, and is something we will be taking up with our suppliers couriers. We hope that the delivery experience will not deter you to order with us again in the future.

Posted 4 years ago

“My Farrow and Ball wallpaper took some time to arrive and guess that's due to production but think that should be on the website before you order and when it did come packaged from Farrow and Ball the instructions were in French which wasn't much use. The Farrow and Ball shop said that I didn't get the free wallpaper paste that should have gone with the wallpaper but hey ho. The paper arrived and it is lovely.”

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Posted 4 years ago

Thank you for your review Tracey. All lead times are shown on the individual product pages and as Farrow & Ball wallpaper is printed to order, the lead time is 5-7 working days. We are sorry to hear that your instructions were printed in French but our customer service team would have been very happy to help rectify this if you had been in touch. We do not currently have a deal for free paste with our Farrow & Ball orders. We are glad that you are pleased with the paper however and will hope to hear from you again!

Posted 4 years ago

“Ordered blinds and curtains. Quickly were advised of delay in material which we were happy to wait for however this became longer & longer which was disappointing. Very pleased with curtains however were disappointed with the quality of the blinds. We attached the baton of wood with the blind attached, however on fixing to the wall, the wood started to splinter/crack.”

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Posted 4 years ago

Thank you for your review Charlotte, we are very sorry to hear that the blinds we not up to your expected quality and that the wooden baton has split. This is certainly not what we would expect to hear, and is far from our usual high standards. A member of our team will be in touch shortly to help rectify the problem.

Posted 4 years ago

“Goods were delayed. Poor communication. Otherwise very happy with the wallpaper, just didn’t arrive when expected and I had to keep chasing for updates. However I would still use this company again, but would lower my expectations on delivery times.”

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Posted 5 years ago

Thank you very much for your feedback Annie. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this delay and do hope to hear from you again in the future. Thank you again for taking the time to leave a review.

Posted 5 years ago

“Whilst the fabric order arrived quickly samples seem to take about a week which is a long time when you are mid-project and trying to make decisions.”

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Posted 5 years ago

Thank you for your feedback Jane. We process our sample orders separately from our main orders and do state a 3-5 working day lead time on samples. I am sorry that this was longer than you expected. We will hope to hear from you again soon!

Posted 5 years ago

“Love the wall paper and it arrived well packed - the only thing was we used the calculator on site to estimate the number of rolls - we are one whole roll over which we havent opened but we can not return it- its an expensive product so we have spent a lot more then we needed to. Disappointed that we can not return this as lots of other comapanies let you do this.”

Helpful Report

Posted 5 years ago

Thank you very much for taking the time to leave us a review. We are very sorry to hear that you have been left with a whole roll of unused wallpaper, despite using our online calculator. A member of our team will be in touch shortly to see how we can help. Thank you again for your feedback.

Posted 5 years ago

“Sent to incorrect address causing delay and inconvenience. Address for deliveryto be sent to was correct on invoice sent to me but actually sent to billing address. I was out and then phoned UPS to redirect to correct address which was accepted, however they still tried to deliver to home address - this time not apparently needing a signature and left it in back porch. This is a problem with accuracy of delivery information given to UPS in first place, and followed by poor service by UPS, the actual turn around for order was fine.”

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Posted 5 years ago

Thank you for your feedback Jane. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 5 years ago

“Problem with web site ordering had to phone but staff very helpful and quick delivery.”

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Posted 5 years ago

Thank you for your feedback, we are very sorry that you experienced problems with our website but we are glad to hear that our customer service team were able to help you! We will hope to hear from you again!

Posted 5 years ago

“The product is great. I found the website confusing (it explained the pack as 3 drops per roll and three rolls per pack). I therefore assumed I was buying nine rolls. I have had to buy another pack as a result and arrange for my decorator to come back. What is more, I was given the option to either pay £46 for this to be sent from your Romanian supplier express delivery or wait a month. I believe that the express cost should have been funded buy yourselves because of the confusion.”

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Posted 5 years ago

Thank you very much for taking the time to give us your feedback Alex. We are very sorry to hear that you were confused by the wording on this product and that you needed more wallpaper. As this wallpaper is made to order, the lead times can be lengthy. We hope that you are happy with the finished design!

Posted 5 years ago

Jane Clayton is rated 4.8 based on 9,341 reviews