Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,341 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,341 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd December 2023

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The material I ordered was not what I received. The picture was not a true reflection of the pattern. was very disappointed”

Helpful Report

Posted 4 years ago

Thank you very much for your feedback Maxine. I am very sorry to hear that the fabric you have received is not as you expected. I can see that a member of our customer service team is already in touch with you regarding this matter and we hope to be able to resolve this efficiently for you.

Posted 4 years ago

“Service was excellent in terms of advice, however the wallpaper was fractionally out on the repeated pattern, such that if it matched up on one of the pattern matches, it was not matched on the other pattern matches.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Nicholas. We are sorry to hear that you had a pattern matching issue and are always happy to help in situations such as this if you contact customer services at the time of finding the fault.

Posted 4 years ago

“Initially I found exactly the wallpaper I wanted, the service was excellent and delivery prompt - though I did feel that the free sample was by no means big enough nor the still meagre sample I then paid three pounds for. I had asked for guidance from Jane Clayton as to how many rolls I would need and sent measurements, sketch and description of the room and specified it was merely for a relatively small area in the partly tiled bathroom for the space between picture rail and dado rail. I was told to get three rolls. However, when finished I had one full roll and almost half a second left after my professional decorator had followed strictly the instructions for applying. When I asked to return the full roll in its original package unopened this request was refused. The wallpaper was not cheap and in the present climate of buying on line it is to be expected that refunds/returns are regarded as a normal part of every transaction. It was even suggested in the reply to my request that the extra roll might have been because the window was included in their calculation or even that they had allowed for the "skirting board" which made me wonder whether my original description of the room had even been read carefully. Having said this, I am delighted with the finished result but am left with the impression that in any dispute the customer is unlikely to have redress and as a result am unlikely to deal with J&C in the future.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback. We're very sorry to hear you are disappointed with our returns policy. I can see that our customer service team are already in touch with you regarding this and I do hope you will consider using Jane Clayton again in the future.

Posted 5 years ago

“Unfortunately, I've rated this as Poor because the delivery person had left the parcel / delivery of wallpaper behind the garden gate. I arrived home from work to find a wet parcel as it had been raining. What annoys me more, is that when the order was placed, there is a field for delivery comments and I specifically said that if there is no answer at home, please leave in the garden shed. I also left the same instructions on the delivery company's website when a link was emailed to be to track my delivery. Other than the delivery, website was easy to use and despatch was prompt. If I were to order again, I'd have to check which delivery company, Jane Clayton & Co. were planning to use.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Richard. We are very sorry to hear that your parcel was left out in the rain and can assure you that this is not standard practice from our courier companies. A member of the customer service team will be in touch with you to ensure that your order remains undamaged despite the rain and will help with a replacement if this is not the case. Again we are very sorry to hear of the issues you encountered with the delivery and really appreciate you taking the time to get in touch.

Posted 5 years ago

“Unhelpful staff when requesting help with batch numbers, did not seem to be too bothered. will definitely try other retailers for future purchases”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Lena but thank you for your feedback. We do always do our best to be helpful to our customers, particularly when they are looking to match a batch of wallpaper. We are very sorry that on this occasion you do not feel that you received our best service, which we would ordinarily pride ourselves on. We hope that you may decide to use us again in the future. Thank you again for leaving your comments.

Posted 5 years ago

“I ordered an item to arrive on a specific day for reasons of security and for which there is an option in the order process. The team failed to follow this instruction and my subsequent email conversation with customer services indicated a hurried response because the date had not been read carefully enough and did not address the problem for me - i.e. they were not able to rearrange delivery for the correct date. I ended up having to collect the item from a local collection point.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Gareth - A member of our customer service team will be in touch very shortly regarding the delivery.

Posted 5 years ago

“unhappy with item pattern looked smaller on the pictures demonstrated and cannot return even though nothing wrong with fabric 2 metres”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Tracy, we are sorry to hear you are unhappy with your fabric. Please note for possible future orders - the pattern repeat dimensions are on each product page, and we do always recommend seeing a sample first. Unfortunately small cuts of fabrics are non-returnable, due to this being cut bespoke to your dimensions. We hope to hear from you again.

Posted 5 years ago

“Unfortunately the wrong address was printed on the delivery of the wallpaper. After a week of not receiving this I called and discovered it had been sat at a different address with neighbours. However we didn't know these neighbours and therefore it was never passed over to us. Eventually we got the package ( after proving who we were to them too ! ) Shame it took so long.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Louise - A member of our customer service team will be in touch to rectify this as quickly as possible.

Posted 5 years ago

“Poor returns, had to pay £23 when tried to cancel within 24hrs. Better buy elsewhere.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We're very sorry to hear that you are disappointed with our returns procedure. We do try to make this information as clear as possible on our website and can always help with any queries over the phone/email.

Posted 5 years ago

“I ordered 3 rolls of two different colours of wallpaper from the same range. I received an e.mail to say that one of the colours was unavailable and was asked what I wished to do. Before I had replied, I received another email to say that the 3 rolls of available colour had been dispatched. When I contacted the company to say if I couldn’t have all six rolls I did not want any I was told that my order was two separate orders and was treated like that! When I asked who would pay to return the wallpaper I did not want I was told ME!”

Helpful Report

Posted 5 years ago

Thank you for your review Joyce. A member of customer services is looking into this and will contact you shortly.

Posted 5 years ago

“Hello, We are quite happy with the quality of the product and the delivery abroad. It was also a very competitive price, we checked several websites. On the other hand we are quite unsatisfiedIt was a 5meters x 2,7 meters wall and your calculator suggested 5 rolls. I’d like to point out that 5,01 meters (1 cm more) suggested even 6 rolls. with the number of roll suggested by your website. It was a 5meters x 2,7 meters wall and your calculator suggested 5 rolls. In addition to that, 5,01 meters (1 cm more) suggested even 6 rolls, but we eventually bought 5 because there is a door in the middle of the wall. As you can see from the picture, we were able to stick it properly to the wall, and we still had 2 and a half roll left (2 unopened). We are satisfied with the product but we feel cheated. We were thinking about buying more, as we really like your products. Could you please give us a solution? Thank you.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback Pietro. A member of our customer service team will be in touch shortly to help with this.

Posted 5 years ago

“I bought 3 rolls expensive wallpaper, I have one left over. Rang Jane Clayton to be told that I couldn't return the wallpaper. I now have an £80 roll sat doing nothing. I will never use you again neither will my friends & family.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback Lyn. We're very sorry to hear you are disappointed with our returns policy. We do try to make this as clear as possible, in all correspondence with our customers. We also provide a quantity calculator for wallpaper, and are always more than happy to calculate how many rolls will be needed.

Posted 5 years ago

“Very disappointed- roman blind looks home-made and not constructed to a professional standard: eg. lining on bottom edge of back is uneven and visible from outside of window and when drawn up the pleating is also uneven.( have tried adjusting this on the cords but to no satisfaction) I would like Jane Clayton & Co to comment.”

Helpful Report

Posted 5 years ago

Thank you for leaving feedback. We're so sorry to hear that your made to measure order is not perfect. Our made to measure specialist will be in touch as soon as possible to resolve this!

Posted 5 years ago

“Wallpaper looks great, but was provided by 3rd party & not Jane Clayton & Co. They put incorrect address on parcel & it was lost for a number of days”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback. We're very sorry for the delay with your delivery. All of our products are sourced directly from the suppliers and we have been in touch with them regarding your case. It's lovely to hear that the wallpaper looks great. We hope to hear from you again, so that we can provide a more positive experience!

Posted 5 years ago

“I ordered fabric from JC and arranged to have it sent to a mail forwarding company in the UK who will forward it to NZ. When there were issues with the delivery of my order I emailed JC and got no reply, I had to follow up with another email a few days later to get a response. I was also told one fabric was out of stock for a few weeks, but it appears it was delivered within a few days so it's been very confusing. I certainly wouldn't recommend this company.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback, we are very sorry to hear this. A member of our customer service team will be in touch very shortly!

Posted 5 years ago

“One curtain pole bracket was cracked. There weren't enough curtain rings for our curtains. Liaison from placing order is poor compared to other internet cos. No order confirmation. Poor delivery time info. The wall paper samples said free on the site yet you charged for them at checkout.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Michael. We are very sorry to hear you have experienced issues with your recent order. A member of our customer service team will be in touch very shortly, to help rectify these issues.

Posted 5 years ago

“The fabric on the roman blind is not hanging properly, puckered in places despite hanging in situ for 2-3 weeks since fitting. Expensive fabric £79 meter , overall I am disappointed with finish item”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to leave a review Doreen. We are very sorry to hear you are experiencing issues with your recent order. A member of our customer service team will be in touch in very shortly.

Posted 6 years ago

“The delivery driver left the boxes with the wallpaper outside my front door in the rain! Luckily, I came home early and was able to get the wallpaper out of the boxes before the water seeped into them. However, really not acceptable way of delivering wallpaper.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review Ben, we always appreciate hearing back from our customers. We are so sorry to hear your delivery was not left in a safe, dry place. We understand this is not acceptable, and is something we will be taking up with our suppliers couriers. We hope that the delivery experience will not deter you to order with us again in the future.

Posted 6 years ago

“I placed the order in November and finally received my blinds in February. I only got told there was a problem with the order after I contacted you. I believe customer service should have contacted me to tell me there was a problem. Very slow and poor customer service”

Helpful Report

Posted 6 years ago

Thank you very much for taking the time to leave feedback Sara. We are again, very sorry for the delay in your made to measure order, and the miscommunication between our workroom and customer service team on this occasion. This occurrence is extremely rare, and we will of course ensure issues like this do not arise again in the future. We hope you are satisfied with the credit memo issued.

Posted 6 years ago

“I ordered more than i needed and tried to return a very expensive unused roll of wallpaper, in original packaging. I was advised that the company do not accept returns of part orders! Very disappointing.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave feedback Rachel. We are sorry to hear you are disappointed with our returns policy. We do try to make our policy as clear as possible, on all correspondence with our customers. We are also more than happy to calculate how many rolls will be needed, if wall dimensions are provided. We hope this will not deter you from ordering with us again.

Posted 6 years ago

Jane Clayton is rated 4.8 based on 9,341 reviews