Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,341 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,341 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd December 2023

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fabric was as ordered but appalling customer service. Don't expect a reply by email or phone if you need to contact them.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Suzanne, we are very sorry to hear that you had such trouble contacting our customer service team. We have been experiencing much higher than normal volumes of enquiries but we are doing our best to ensure all our customers have been responded to.

Posted 3 years ago

“Unfortunately after chasing your company three times for a sample swatch (I did receive an email reply from you but it still didn’t speed thing up), I gave up waiting and contacted the Warwick material company direct - they sent me a sample swatch which arrived within 3 days. I then ordered 3 meters of the same material from you. A week later my original sample swatch turned up from your company along with a voucher for 10% off my first order with you - too late for me to use this with my first order so very frustrated by this too! Not a great 1st impression I’m afraid...”

Helpful Report

Posted 3 years ago

Thank you for your feedback Liz, we are very sorry to hear of the delay to your sample order. A member of the team will be in touch to help resolve your issue.

Posted 3 years ago

“Very happy with the wallpaper I purchased. Not happy at all with their return policy. I find it hard to believe in this day and age a company refuses to take back unused rolls of wallpaper especially considering I paid £88.00 a roll! This has put me off using them again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Sharon. We are very sorry to hear that you are unhappy with our returns policy. We do try to make this as clear as possible on our website and offer a wallpaper calculator to help with quantity advice. Again, we are sorry that you are unhappy on this occasion.

Posted 3 years ago

“Whilst most of my order arrived very quickly, the curtain track has still not arrived, despite customer services telling me that I would receive it last week. I'm not sure what to do now. It isn't clear when it will arrive, if at all. I now can't get hold of anyone by email or phone. I ordered it 11 January, now it is 9 February.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Carmel, we are very sorry to hear that you have had problems with a delay to your order. I am pleased to see our customer service team have been in touch to update you and hope this has resolved your issue on this occasion.

Posted 3 years ago

“Emailed you about a wrongly ordered wallpaper, and didn’t get a reply. In future I will deal directly with Colfax and Fowler.”

Helpful Report

Posted 3 years ago

“Not a great service, ordered 3 rolls of wallpaper at start of January. Hadn't arrived after the 14days arrival date. Rang to be told it was stuck in customs and should be with me shortly . I'm still waiting!! and the company still can't get me a date for delivery after another phone call and emails. Think the company should of checked about delivery before letting my order complete. Had to rearrange yet another date for my decorator.”

Helpful Report

Posted 3 years ago

We are so sorry for the inconvenience this caused Stacey but thank you for your feedback. We hope to have resolved this situation now. Thank you again.

Posted 3 years ago

“Paid for the wallpaper. Few days later get told it’s not in stock, so I asked for a refund. It then gets sent to me... trouble is I have decorators booked and so I purchase from somewhere else. Jane Clayton then send a courier but they haven’t issued me with a returns address .... what a mess! Basically customer service poor.”

Helpful Report

Posted 3 years ago

“Very disappointed that you advertised the product to be available but it was out of stock, even though you knew it was out of stock you still continue to advertise the prodcut as being avilable online now having to wait 3/4 days for my money back.”

Helpful Report

Posted 3 years ago

“I ordered some plain pink wallpaper that turned out to be a completely different shade from the one showed on the website. Customer service was super kind and quick to reply but I had to assume the returning costs. I wouldn't order any wallpaper without having a sample first, since it seems very difficult for the modern screens to reflect the right shade of these wallpapers.”

Helpful Report

Posted 3 years ago

“They hide the fact that they do not stock what they sell. Beware if you have tight timescales go elsewhere”

Helpful Report

Posted 3 years ago

“Poor customer comms, delayed delivery, average product.”

Helpful Report

Posted 3 years ago

“i have to say i am most disappointed with the customer care since placing an order for nearly £1500 in August. At no point from taking the order until dispatch was i notified of a shortage due to fabric failing quality control. In fact it was only when i chased the order after receiving part of it was i told that it was delayed and not expected for a further 3 weeks. The least someone could have done is keep me up to speed with progress on the order and delays.”

Helpful Report

Posted 3 years ago

“Receive the link for review before the product. This is the rating I can give without having the product.”

Helpful Report

Posted 3 years ago

“Fantastic range of fabrics and excellent customer service but website experience is terrible, which makes choosing arduous and ++ frustrating. The filters don't work so searching by colour, use, design or even number of results per page is near impossible - once you've opened a choice, all filters are forgotten on return to page.”

Helpful Report

Posted 3 years ago

“I ordered 6 samples of wallpaper on 17/1/20, I received an email to say 4 of them had been dispatched on the26/1/20 & they arrived in the post on the 28/1/20. The final two samples, I’ve still not received. Although I did have an email yesterday to say they’ve been dispatched. It just seems a long time between ordering & dispatch. Consequently, as I needed the wallpaper for next week & wanted to see it before buying, I made a trip to John Lewis who had it in stock so have purchased it from them. Had your samples arrived earlier I would have liked to have ordered from you. But it just didn’t fit in with my time frame.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you didn't find our sample service to be very effective at this time. I can see a member of our customer service team has been in touch via email regarding this. Again, we are sorry for any inconvenience this may have caused.

Posted 4 years ago

“Faulty roll of paper”

Helpful Report

Posted 4 years ago

I can see a member of our Customer Service Team has been in touch regarding this and a replacement order was sent out to you. We look forward to hearing from you again in the future.

Posted 4 years ago

“Sent in wall measurements for a wallpaper order due to pattern match. Advised needed 3 rolls due to big pattern match. Actually only needed 2 rolls and they do not accept returns so now almost £50 out of pocket. Would have given a much better review if this had not been the case.”

Helpful Report

Posted 4 years ago

I'm so sorry to hear about this. I have seen this has been dealt with and everything is now sorted. We hope to hear from you again in the future!

Posted 4 years ago

“My fabric was delivered to the wrong address - luckily the lady who took delivery of it noticed and left me a note. The package was very bent and the fabric was crushed in several places and also had a heavy crease through the whole width meaning I could only use about half of it - I think it was probably a roll end. Disappointing.”

Helpful Report

Posted 4 years ago

“Because your website defaults to fabric in the first instance rather than wallpaper, I accidentally ordered fabric. Had I received an e mail of confirmation I might have noticed this but my first message received after ordering was when the order was being dispatched. At this point it was too late. I now need to order wallpaper - I can source it from a cheaper provider and am tempted to do so.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Helen, we are very sorry to hear that you ordered fabric rather than wallpaper and then did not receive your email confirmation. As our customer service team have already advised we are happy to offer a discount on the wallpaper you wish to purchase on this occasion. We hope this helps!

Posted 4 years ago

“Dear Madam, Sir, placing an order 24 July I see a promise to delivery in EU in 3-5 working days. But the order was despatched only 30 July. And I received it on 5 August. Not good. See attached pictures.”

Helpful Report

Posted 4 years ago

Thank you for your review Mindaugas, we always appreciate hearing feedback from our customers. We are very sorry that your order took 8 working days to be delivered on this occasion and we are doing all we can to rectify this situation. A member of our team will be in touch.

Posted 4 years ago

Jane Clayton is rated 4.8 based on 9,341 reviews