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Jane Clayton Reviews

4.8 Rating 9,339 Reviews
97 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 9,339 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Marie
Verified Reviewer
“Order update- 15 weeks and still waiting!!!! Jane Clayton fails to deliver, fails to communicate, fails to respond to emails, fails to answer the phone. Jane clayton advertises false information on lead times for made to measure items. Jane Clayton makes false promises. Do Not Use Jane Clayton!!”
Helpful Report
Posted 2 years ago
Louise S
Verified Buyer
“Terrible service. Emails go unanswered for weeks and you have to continually chase. The delivery date of my order was pushed back 3 times and my blind took 4 months to arrive. The cushions, which were very expensive, were very badly made and had to be sent back. Wouldn't use this company again,.”
Helpful Report
Posted 2 years ago
Charlotte -
Verified Reviewer
“I've been grumbling to myself for the last few months about a very poor customer experience with Jane Clayton and have decided that I shouldn't be a typical brit and just put up with it, and so would like to share my story. I ordered a rug from Jane Clayton for my soon to be decorated living room. As the decoration of the room, to include waiting for new carpets took a little while, I didn't open the rug packaging for a few months, and when I did was really disappointed to see a large clump of glue to one side of the rug which had caused a stiff texture and also a colour discoloration and so was very noticeable. I contacted Jane Clayton immediately who advised that they would get in touch with the supplier. After a few emails exchanges to include me sending lots of photos, o had an email back from Jane Clayton advising that the supplier had advised the defect wouldn't have got passed their quality control process and so basically that was it! So basically, as a customer they didn't believe me and were prepared to do nothing...not even collect the rug for closer inspection. The rug was received faulty, cost me nearly £300 and Jane Clayton have washed their hands of all responsibility...I'm still in shock and will never purchase from Jane Clayton again. My advice to anyone else is to be very careful and check your products very carefully once received.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Sample never received. No response to email chasing up. V poor.”
Helpful Report
Posted 2 years ago
Esmee W
Verified Buyer
“My delivery hasn’t arrived and it’s been about 2 weeks”
Helpful Report
Posted 2 years ago
Susan E
Unverified Reviewer
“Ordered curtains in May still not received them. Promised delivery week of 16th August still haven't arrived. No response to last emails of phone messages. Very disappointed”
Helpful Report
Posted 2 years ago
Zahid J
Verified Buyer
“Don't answer calls / Don't return emails / No Way of contacting customer Service despite three calls. Delayed / missed delivery and won't respond”
Helpful Report
Posted 2 years ago
Thank you for your feedback Zahid. We are so sorry to hear that there were problems with reaching us and receiving our emails. We have resent our responses to you so please do ensure you check for these, they may be found in your Junk. We can only apologise for the inconvenience caused by this issue on this occasion. Thank you again for taking the time to leave your review.
Posted 2 years ago
Poppy G
Verified Buyer
“Think they are having a bad time. Still waiting for delivery.. ordered over 2 weeks ago, couldn't get hold of customer services, phones & live chats have been turned off. Finally received a notification to say order has been dispatched, but still waiting. I understand we are going through hard times with covid & multiple shipping.. but still very frustrating.”
Helpful Report
Posted 2 years ago
Thank you for your feedback Poppy. We are so sorry to hear that there were problems with the delivery time of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.
Posted 2 years ago
Wanda C
Verified Buyer
“Paper arrived damaged ive emailed to sort out and no one has come back to me !!!! So I’m afraid that’s a huge negative”
Helpful Report
Posted 2 years ago
Thank you for your feedback Wanda. We are so sorry to hear that there were problems with the delivery of your order, and can see this is being resolved. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.
Posted 2 years ago
Jacqueline B
Verified Buyer
“I am still waiting for my delivery and have had no email”
Helpful Report
Posted 2 years ago
Thank you for your review Jacqueline, we are very sorry to hear this and a member of the team will be in touch to help as soon as possible.
Posted 2 years ago
Laura K
Verified Buyer
“The service and communication is awful. Very disappointed and I still don’t have my complete order.”
Helpful Report
Posted 2 years ago
We are so sorry to hear this Laura and a member of the team will be in touch to see how we can help.
Posted 2 years ago
Anonymous
Verified Reviewer
“Terrible customer service and are unable to tell me why I keep being promised a delivery that never comes. They just give stock answers every time and have still not resolved the problem, still no curtains. Go elsewhere! I wish I'd researched them better before I ordered”
Helpful Report
Posted 2 years ago
Thank you for your feedback, we are very sorry that you are so disappointed. A member of the team will of course be in touch and help you with your order.
Posted 2 years ago
Bavinder H
Verified Buyer
“Inspite of the rug being in stock according to websit. It has taken over 6 weeks for the delivery. I had to chase about the delay. No one from Claytons contacted me regarding the delay. I am very disappointed and will not be shopping with Claytons again.”
Helpful Report
Posted 2 years ago
Thank you for your review Bavinder, we are very sorry to hear of the delays you encountered with your order. Unfortunately we are unable to show live stock levels on our website but do our best to inform our customers of any delays which their order may encounter.
Posted 2 years ago
Jo F
Verified Reviewer
“Awful, awful, awful. Jane Clayton has a really bad system that cannot confirm at the time of ordering whether your item is available. They take your money immediately and then weeks later tell you that your item is unavailable or worse discontinued. You then have to wait a lifetime for a refund. DO NOT USE.”
Helpful Report
Posted 2 years ago
Thank you for your feedback Jo, we are so sorry to hear that you have had such an awful experience. Although we do not show stock levels on our website, we do our best to inform our customers of any delays to their order as quickly as possible. A member of the team will be in touch shortly to help resolve your issue.
Posted 2 years ago
Anonymous
Verified Buyer
“Not received yet!”
Helpful Report
Posted 3 years ago
Thank you for your review, we are so sorry to hear this. A member of the team will look into this and be in touch as soon as possible.
Posted 3 years ago
Nicola B
Verified Buyer
“Sadly Jane Clayton cannot not be relied upon if you are a professional - they three times sent me the non fire rated material I ordered - with the last being FR but completely unusable as it was heavily marked from being on the roll. Their customer services take days to respond / action and when promising next day delivery you can expect 10 day service. If you have deadlines I would not recommend.”
Helpful Report
Posted 3 years ago
Thank you for your feedback Nicola, we are very sorry to hear that you had such trouble ordering an FR fabric and a member of the team will be in touch to help rectify this situation.
Posted 3 years ago
Caro B
Verified Buyer
“Unwilling to accept the return of one unopened roll of wallpaper. Had to seek consumer advice to learn that I am entitled under contract Sumer law to return it. The situation is unresolved”
Helpful Report
Posted 3 years ago
Thank you for your review Caro, we are very sorry to hear that you are disappointed in our returns policy. A member of the team will be in touch to help resolve the situation
Posted 3 years ago
Amy M
Verified Buyer
“Was waiting two months for my order to arrive. Poor communication throughout. Wallpaper arrived and was very thin poor quality”
Helpful Report
Posted 3 years ago
Thank you for your feedback Amy, we are very sorry to hear that you had trouble with your order being out of stock and that you were not happy with the quality once it arrived. We do always suggest ordering samples beforehand to be sure you are happy with the product. A member of the team will be in touch to see if we can help in any way, thank you again for taking the time to leave us a review.
Posted 3 years ago
Anonymous
Unverified Reviewer
“Jane Clayton ordered their material to be delivered from France but failed to understand how to navigate the new customs system so the material never arrived, meaning we have been without curtains for 2 months now. In addition, they have been utterly confused by the whole situation so we as customers have been caught between dealing them and the delivery company. No one knows anything, including where the curtains are, except the fact they’ve taken our money.”
Helpful Report
Posted 3 years ago
Thank you for your feedback, we are very sorry to hear that you have had trouble receiving your fabric due to problems caused by Brexit. We have done our best to inform our customers of any problems relating to this and are very sorry that you are still experiencing issues. Please could you provide us with your order details and a member of the team will be happy to help you.
Posted 3 years ago
Paula G
Verified Buyer
“Really disappointed as company doesn’t accept returns for unused unopened wallpaper. Left with a £70 roll of wallpaper that will never be used!”
Helpful Report
Posted 3 years ago
Thank you for your feedback Paula, we are very sorry to hear that you are unhappy with our returns policy. We do try to make this as clear as possible on our website and are sorry that on this occasion you are disappointed.
Posted 3 years ago
Jane Clayton is rated 4.8 based on 9,339 reviews
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