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Jadlam Toys & Models Reviews

3.1 Rating 40 Reviews

50 %

of reviewers recommend Jadlam Toys & Models

Company Reviews

3.1

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with attitude and service. Cancelled order and seller stonewalled by asking hackneyed questions (what did we do wrong?) then sent item against my wishes even though they replied to my cancellation request. The price match is a misnomer. When I sent request it was not only ignored but openly mocked. All this after I have made many purchases. Also the seller has several names - it is very weird to say the least”

Posted 3 weeks ago

“Terrible service. Damaged product and wouldn't offer refund.”

Posted 2 months ago

“be aware of this company ordered lego but didnt receive item couldnt get in touch with anyone would NOT use this company again”

Posted 2 months ago

“Terrible service. Bought OO station kit from them when it arrived it was bowed and one part was was not flat and was distorted. This kit had suffered heat damage of some sort. Just made excuses offering nothing I cant be bothered to mess around with people like that. Will never buy anything from them again.”

Posted 11 months ago

“Can never get hold of them on the phone , tried all day but still no one answered????”

Posted 1 year ago

“Recently I ordered three models from this company for delivery to Australia, two were full price and one on special. When package arrived the special item was not present. I contacted Jadlam and they refunded the amount for the special item admitting item wasn't sent. No reimbursement for postage. They told me to reorder item if I wanted it, problem is that item is now almost double the price I previously paid for it and I would also have to pay another amount of money for postage. Very poor way to run a business, won't bother dealing with them again.”

Posted 1 year ago

“Have re-started model making and purchased from a number of suppliers. Found Jadlam to be spot on with everything. Most competitive prices, excellent service, and delivery packaging second to none.”

Posted 1 year ago

“Always get my kits and modelling supplies from Jadlam, unbeatable value and first class service, plus you earn points that build up for future discounts.”

Posted 1 year ago

“I preordered a model and mdid not receive it. Nor did I get a refund after multiple requests. Buyer beware!”

Posted 2 years ago

“1st class every thing went as it should.”

Posted 2 years ago

“Goods arrived in good time and were very well packed and priced. Straight forward fitting and work well.”

Posted 3 years ago

“I would give this company a 0 but can’t , ordered some paint order not processed was told due to fraud my card details did not match , was asked to use PayPal, strange because that is how I did pay , have asked all day to have my account erased but no answer , poor company , poor customer relationship, will never use these again”

Posted 3 years ago

“I bought a 'Radio Control Car Radio Gear & Battery Combo - Mid Level' as part of the package I bought. It was missing the battery. We bought the package at the start of lockdown but haven't got round to opening it till now because it was a gift to someone. It was missing a battery but rather than sending me the missing part they offered me 20% off a new battery as it's past 30 days which seems arbitrary. It's a Jadlam package that was missing the item. If the box was missing a part then sending me the part seems fair IMO. It's a high-value part so this is very frustrating. Definitely won't use them again and have lost a customer in me. Have email correspondence for proof.”

Posted 3 years ago

“always give a great service at competitive rates.”

Posted 3 years ago

“Have been shopping with jadlam for a year or so and I have to say so far it's been trouble free. I've ordered a few bits and 2 radio controlled cars and both arrived in good time and in perfect condition. I've messaged them a few time too and get a response pretty quick awell and they're always there to help if needed.”

Posted 4 years ago

“Beware items not correctly described. Once they have your money they don't care, appalling customer service.”

Posted 4 years ago

“I ordered an Item to come next day. The wrong item was sent, I have tried calling them, emailing them I have had no response they don't respond to calls or even how to return an item. Customer services is a Joke. They have taken my money and just don't care. Order from somewhere else. Complete waste of time. Next step is trading standards.”

Posted 4 years ago

“prompt delivery of Scalextric items - lowest price as well !”

Posted 5 years ago

“Ordered yesterday arrived today everything fine couldn't fault anything .”

Posted 5 years ago

“dont do it!!! be warned my order from 20.12 18 has not arrived 3 weeks later! have asked for a refund no response”

Posted 5 years ago

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Jadlam Toys & Models is rated 3.1 based on 40 reviews