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Jacks Garden Store Reviews

4.9 Rating 640 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

4.9

Based on 640 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Jacks Garden Store 5 star review on 8th January 2023

Jacks Garden Store 5 star review on 10th July 2022

Jacks Garden Store 5 star review on 10th July 2022

Jacks Garden Store 5 star review on 28th June 2022

Jacks Garden Store 5 star review on 15th April 2022

Jacks Garden Store 5 star review on 2nd September 2021

Jacks Garden Store 5 star review on 26th August 2021

19

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing but praise for Jo at Jack’s Garden Store. I phoned very near to Christmas having finally come up with an idea for my children’s Christmas presents. Jo sorted me out and contacted the supplier to ensure delivery before the day. Lovely to have such good service and banter with someone who clearly puts the customer first. Looking at bistro sets now, Jo!”

Posted 2 years ago

“very pleased to have delt by jo very friendly service and care nothing is too much trouble,thanks very much. mervyn.”

Posted 2 years ago

“An excellent and personal service from Jo who is always such a lovely lady to deal with. Have used this company before and have never been disappointed. Well done!”

Posted 2 years ago

Thank you so much for the fabulous 5* review. It's always lovely to hear we are getting our customer service right! I do hope you have been enjoying your chiminea - in between the rain! Thank you again for your order and if I can help with anything further in the future please do let me know. Best wishes, stay safe and have a lovely afternoon. Jo

Posted 2 years ago

“Jacks were very helpful in giving me all the information I needed when I was considering purchasing the summer house. When I ordered the summer house the assistance continued with delivery information updates from Jo at their office. It was satisfying to know that Jo was at the other end of the phone if I needed ongoing information. I would highly recommend Jacks.”

Posted 2 years ago

“The playhouse arrived ahead of anticipated delivery date, with great comminution from Jo at Jacks garden Store. Playhouse itself is high quality and relatively simple self assembly. Highly recommend”

Posted 2 years ago

“Although my chiminea had been delayed for quite a few months due to the crisis in the Suez Canal Jo continually kept me informed. It finally arrived and was worth the wait. It was a pleasure dealing with you.”

Posted 2 years ago

“The best customer service I have ever received!”

Posted 2 years ago

“Great service kept updated on the order.Even though product was delayed which was not there fault kept regular contact to update me brilliant.Will use again”

Posted 2 years ago

“I ordered a chiminea from Jacks Garden Store and because of a number of circumstances beyond their control, it took a long time for it to be delivered. However Jacks Garden store and namely Jo Hazelton kept me informed every step of the way and even offered a me full refund as it became clear that the wait for delivery was going to be a lot longer than I and and even they anticipated. It finally arrive and and Jo was intouch to check everything was in there and in good condition, before signing the off on the order. I would buy from Jacks Garden Store again - hopefully any purchase would be delivered quicker than the chiminea, but as I said at the start, it was not thre fault, just a set of circumstances beyond their control.”

Posted 2 years ago

“First class customer service from start to finish. Wouldn’t hesitate in recommending to others.”

Posted 2 years ago

“Excellent service and communications with this friendly and informative company. An item I had ordered some time ago was unfortunately out of stock (supply issue, not the fault of Jacks Garden Store) and Jo kept me informed of the situation. Resolved to buy a different product which arrived in a timely manner within a few days. Very happy with the customer service, their website and ordering process. Would definitely recommend and happily use again. Jo was an absolute star!”

Posted 2 years ago

“This is a refreshing company to work with, offering the fastest telephone and email response times I have ever encountered. They have nailed the little customer service touches that set them apart from their competition, by miles. Have already referred other people to this store.”

Posted 2 years ago

“I am very pleased with my Summer House.The delivery was much earlier then expected. I shall enjoy using this for all my over wintering plants etc. Everyone was very helpful at Jacks Garden centre”

Jacks Garden Store 5 star review on 2nd September 2021

Posted 2 years ago

“I have rated Jacks Garden Store with 5 stars as I’m delighted with the excellent service I received from ordering my Arbour to their delivery. I thoroughly recommend this business and I love my Arbour.”

Jacks Garden Store 5 star review on 24th August 2021

Jacks Garden Store 5 star review on 24th August 2021

Posted 2 years ago

“The service was first class. Delivery received promptly and customer care was outstanding. Would definitely order from this company again.”

Posted 2 years ago

“Thank you Jo and the Jacks Garden Team. Garden bench ordered Tuesday evening and delivered Friday, great service! Will definitely be shopping with you again and have already recommended your business to family and friends.”

Posted 2 years ago

“Very impressed with Jacks garden store. We ordered a summerhouse, and although there was a delay in delivery by the manufacturer, this was in no way any fault of the garden centre. In fact the customer service we received from Jacks was excellent, In particular Jo was exceptional in her handling and managing the delivery. Would definitely buy from them again. Rob & Alison.”

Posted 2 years ago

“I bought garden furniture from Jack's, and it has been a real pleasure dealing with them, from ordering to delivery, and particularly efficient customer service from Jo, when I needed help. She has been so helpful and supportive throughout. I have no hesitation in recommending them.”

Posted 2 years ago

“Excellent Service wish you were based on the Isle of Man.”

Posted 2 years ago

“We are extremely pleased with our high quality log cabin we purchased and the superb customer service we received from Jo. I would definitely have no hesitation in recommending this company. 5 out of 5 for both quality and customer service. Thanks again.”

Jacks Garden Store 5 star review on 28th July 2021

Jacks Garden Store 5 star review on 28th July 2021

Jacks Garden Store 5 star review on 28th July 2021

Posted 2 years ago

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Jacks Garden Store is rated 4.9 based on 640 reviews