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Jacamo Reviews

2.6 Rating 149 Reviews

39 %

of reviewers recommend Jacamo

Company Reviews

2.6

Based on 149 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Read Jacamo Reviews

About Jacamo:

Jacamo is not ordinary menswear collection. Its a Big size menswear, from big brands like Ben Sherman, Lonsdale and Caterpillar, with sizes up to 5XL.

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Anonymous

Anonymous // 01/01/2019

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“Recently Jacamo has fallen very short of what should be good customer service Despatch seems to be very slow of late. Orders can sometimes take 3 days to even leave the warehouse! On two recent occasions orders of jeans have been completely the wrong size, way too small even though the label was correct. When I returned them post & packing was not automatically refunded. I had to specifically ask for it as Jacamo had sent me the wrong sized item. Please Jacamo, sort your service out and return to the good old days when orders were dispatched within hours and the garments were always the size ordered Also Live Chat is so rarely available. What is the point of advertising it?”

Posted 4 years ago

“Terrible customer services and goods faulty after one wear, do not bother with them. Total waste of t8me”

Posted 4 years ago

“Iv been with jacamo for 7 years and always been happy even told people about them have spent £1000,s with them …..BUT now they have change over to w willaims omg what hell they putting me tho 1 I could not het onto site ,,,,,they sorted that 2 get on site now but have no balance and no where to make a payment 3 write in 3 times get promise it be sorted ,still waiting ?????? 4 get letters saying im a good customer and can you help lol what a joke 5 keep hitting me with late chargers when its your flute 6 NOW TO TOP IT ALL YOU HAVE NOW LET CREDIT PEOPLE NO IM LATE WITH PAYMENTS 7 im disabled have a problem getting out why I like you lot as could be done on line ,and if you wish me to pay in bank I need slips so everone just take care they love you when you spending but when they much up they make your life hell ,”

Posted 4 years ago

“I paid for next day delivery on Jacamo, I am going on holiday so there will be nobody at home to get the delivery, also i spent all my money with you guys for me and my sons holiday clothes, so now i will have to spend my holiday money on other clothes , this i cannot afford, i actually changed my order to items that were available next day delivery,I trusted your company to deliver what you said you would do and you didnt, i will make it a priority on social media to warn other families not to believe in what is advertised on your website. Samuel Roddie”

Posted 4 years ago

“Terrible customer service. Emails are rude or just copy & pasted standard replies. They refuse to replace faulty items and take weeks to issue refunds. AVOID!”

Posted 4 years ago

“Customer service is terrible”

Posted 4 years ago

“Customer service is terrible. Refuse to replace faulty items, they take 2 weeks to refund them instead and leave you to make another order. Email communication is entirely just copied & pasted standard responses.”

Posted 4 years ago

“excellent fast delivery good choice of sizes easy returns”

Posted 4 years ago

“Bought some jeans - OK..after 2 months ..the zip went..sent a pic..they said return the jeans ..did...then had 10 EMAILS TO AND FROW AS TO TRY TO UNDERSTAND PROBLEM THEN WILL TAKE TWO WEEKS TO GET THE REFUND..THEN OF WE HAVE NOT RECEIVED IT..CAN YOU PROVE YOU SENT IT !!!!!!!..YOU ARE KIDDING ME!!!!!!..THANK GOD ONLY £ 20 POUNDS ...!!!!! never use thIS SITE crooks!!!!!!”

Posted 4 years ago

“Do not in any circumstances use this company outright awful experience.holding back refund for selling faulty goods. Have been in touch with trading standards who I gather no of this company”

Posted 4 years ago

“24/05/2019 I make an order with next day delivery, 25/05/2019 delivery never arrive, got copy of fake signature image, and message as delivery been made! For two weeks I try to contact customer services of Jacamo, bad luck, provide them with all information they asked, and only get a negative response from them, still have no my goods, and no money for missing goods by Jacamo, Very bad attitude, very bad customer services!”

Posted 4 years ago

“I get emailed everyday and I can’t log on. I can’t cancel as system doesn’t recognise password. If I can’t log on stop emailing me. There is no way to reset password with ringing and being charged. I can’t cancel account as I can’t log on. It’s a catch 22 . It’s stressful”

Posted 4 years ago

“I have no idea if it's the Jacamo people themselves or the utterly appalling delivery people they use - but don't count on them, they will in all probability let you down. I ordered a shirt to wear for my daughters wedding (many days ahead). Two days before I get a message saying they tried to deliver but nobody was in (lie number one). The next day they say it's been delivered (lie number two). Later that day they say the parcel has been damaged and returned to the warehouse (which may or may not be true). Disgraceful service, all they can do is offer a refund, not even an apology for the lies. Unless you don't mind being taken for a fool my advice is simply to avoid them - and their dreadful lies. Dr Anthony Johnson”

Posted 5 years ago

“Great company so will use them again.”

Posted 5 years ago

“Good quality clothes at realistic prices and with accurate size measurements.”

Posted 5 years ago

“Ordered xmas presents from yourself for my partner but because you use Hermes to deliver items which as said delivered but still haven’t received x3 items!! I won’t be ordering again as items have been stolen and I am now out of pocket!!”

Posted 5 years ago

“Next day delivery, easy to pay and no nees to set up an online account. Good delivery packaging”

Posted 5 years ago

“Brilliant priced Dr Marten Boots (originals 1460 8 hole in Cherry Red size 11) which arrived within 5 days for only £52.00!!!!!!!!!!!!”

Posted 5 years ago

“Easy to use website with plenty of choice and helpful customer reviews on many products.”

Posted 5 years ago

“What disappointing trousers.”

Posted 5 years ago

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Jacamo is rated 2.6 based on 149 reviews