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Jacamo Reviews

2.6 Rating 149 Reviews

39 %

of reviewers recommend Jacamo

Company Reviews

2.6

Based on 149 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Read Jacamo Reviews

About Jacamo:

Jacamo is not ordinary menswear collection. Its a Big size menswear, from big brands like Ben Sherman, Lonsdale and Caterpillar, with sizes up to 5XL.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most awful company if I could give0-I would been trying to return a broken cooker hob for 3mths that they have charged to my account now they are sending arrears letters all I want is them to credit the account and take away the broken cooker have been told I was rude, been lied to so many times by them wasted so much time on the phone sent emails nothing gets sorted AVOID THEM”

Posted 3 years ago

“Don't even attempt to shop from this company. I have tried to order 5 times from this company and every time my order has been rejected. Keep in mind 4 of these were cash orders, so each time they have put funds in my account on hold. All together totaling nearly £800 I currently can't use. So why was the initial order rejected? Because when I opened my initial account I clicked apply for credit and was told I was successful and given a credit limit. Then when I actually placed my order it was canceled because apparently I hadn't passed their credit criteria. So why give me a credit limit? I then paid cash. Next day no coat arrives and I check my account history. Order cancelled? I ring up and ask why? Apparently they don't accept Capital One. Okay, odd one but why put funds on hold? So I then I tried to pay with Barclay Card. Cancelled. I wonder have I done something wrong. So I tried again. Next day no coat arrives. So I check order status. Cancelled. I then contact Jacamo to ask why my order has been cancelled. They claim as I have a credit account I can't use the same account to pay cash, so I need a new account. Again this makes no sense as if I can't pay by cash on that account then why put funds on hold on my account? Or we don't Jacamo just state this on there website? Anyway getting pretty annoyed I open another account and make sure I DON'T press apply for credit. I then proceed to place the order paying CASH... Order cancelled. I then proceed to contact Jacamo again and ask what this time has made them cancel my order. I was told unfortunately when I placed my order I failed their credit check. I then pointed out this was a cash account, to which the person I was speaking to agreed but said that was the message from credit control. I then asked surely I could pay cash still? To which is was told "unfortunately it doesn't look like it"... And that was that. I officially give up on Jacamo and brands owned by the same group and then found the same coat elsewhere for cheaper. Please avoid this company unless you have unlimited time to deal with them and unlimited funds to be put on hold.”

Posted 3 years ago

“Don't even attempt to shop from this company. I have tried to order 5 times from this company and every time my order has been rejected. Keep in mind 4 of these were cash orders, so each time they have put funds in my account on hold. All together totaling nearly £800 I currently can't use. So why was the initial order rejected? Because when I opened my initial account I clicked apply for credit and was told I was successful and given a credit limit. Then when I actually placed my order it was canceled because apparently I hadn't passed their credit criteria. So why give me a credit limit? I then paid cash. Next day no coat arrives and I check my account history. Order cancelled? I ring up and ask why? Apparently they don't accept Capital One. Okay, odd one but why put funds on hold? So I then I tried to pay with Barclay Card. Cancelled. I wonder have I done something wrong. So I tried again. Next day no coat arrives. So I check order status. Cancelled. I then contact Jacamo to ask why my order has been cancelled. They claim as I have a credit account I can't use the same account to pay cash, so I need a new account. Again this makes no sense as if I can't pay by cash on that account then why put funds on hold on my account? Or we don't Jacamo just state this on there website? Anyway getting pretty annoyed I open another account and make sure I DON'T press apply for credit. I then proceed to place the order paying CASH... Order cancelled. I then proceed to contact Jacamo again and ask what this time has made them cancel my order. I was told unfortunately when I placed my order I failed their credit check. I then pointed out this was a cash account, to which the person I was speaking to agreed but said that was the message from credit control. I then asked surely I could pay cash still? To which is was told "unfortunately it doesn't look like it"... And that was that. I officially give up on Jacamo and brands owned by the same group and then found the same coat elsewhere for cheaper. Please avoid this company unless you have unlimited time to deal with them and unlimited funds to be put on hold.”

Posted 3 years ago

“First experience ordering from them and it has been so so bad! The promised fast delivery and we have been waiting for over a week. Called customer service yesterday and firstly they lied to us saying that they attempted to deliver, when have been at home the whole week. Then they told us that they were only 2 items available for delivery out of the 5!!! Terrible customer service!! We then decided to cancel the order and we are waiting for a refund! They didn't even had the decency of sending a cancellation email back to us! But they took the money from my account in less than 10 mins!!”

Posted 3 years ago

“Jacamo are advertising falsely a service that's not available. They do not offer next day even though the website say so. They also say fastest but the customer service team do not know what this is as they refer to express. Anyone ordering clothes on next day from 20th November till now can phone and receive a full refund. If you also pay for the subscription service you are entitled to a part refund. False representation and they will not remove it probably as they make so much. Martin Lewis will investigate and hopefully show them as the con artists they are.”

Posted 3 years ago

“Ordered and paid for a pair of wide fitting shoes, which were so narrow i couldn't get them on. Waste of £44.”

Posted 3 years ago

“Ordered 2 shirts. 1 arrived and other 1 to 2 weeks later. I planned to pay for the both together. Never had a problem in the past. When I phoned to make payment, was told gone over 21 days, so charged me £39.51. Each shirt was £12, delivery £2.95, and late payment fee of £12. This doesn’t even add up. Told them to cancel my account, and not to send any further info. Absolutely disgusted with them. CAVEAT EMPTOR”

Posted 3 years ago

“Awful customer service, poor website made duplicate order that they won’t cancel. The order has to be shipped out then I had to go through returns process for refund. So frustrating! AVOID”

Posted 3 years ago

“most of the time I go on the website. its all OUT of stock.”

Posted 3 years ago

“Issues with direct debit payment - Have always had a DD to pay as this ensures that the payments are received and I dont get penalised. However, over the last 4 months my DD's never came out and I have received charges, I did contact customer services and a snotty advisor pointed out the T&C's of my credit agreement (which I totally understand) but my issue was with the fact that my payment failed even though I had the funds available. Although my DD is still, supposedly, in place I now make manual payments. Once repayed I will certainly be closing my account.”

Posted 3 years ago

“Why do I need profiling to buy a pair of trainers”

Posted 3 years ago

“My best friend spent around £200 from them. He’s been paying back for the past few years and it kept going up. I ended up giving £750 to pay off the balance that it had built up to. This isn’t a real clothing business. It’s a payday loan style dodgy piece of dirt.”

Posted 3 years ago

“Wanted to buy from jamaco and realised when I get to the final part , they will want me to join a credit payment of sort which am not interested in. There’s no way to buy without not agreeing to their credit terms. Had to quit and when I checked other people’s views, am happy I didn’t purchase from this site . All thanks but no thanks to them ..”

Posted 3 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Phil S GB For companies Your review counts! You reviewed Jacamo Add photo Phil S 1 review 3 stars: Average Updated a minute ago Quality control is not what it should… Quality control is not what it should have been. Jacamo need to improve their quality control. I purchased three Polo shirts, two fitted perfectly, the other,though supposedly the same size 4X, is a half size too small. The two good shirts materials are made of a beautiful fine good soft material , where as, the third shirt is a course, ruffer material. I would have liked to buy more of shirts in different colours, but, I did not have a choice of colours. Also, due to the extreme variances in their sizes, I couldn't trust purchasing other Jacamo shirts as I was not certain of the fit. If all their fits in the same size & material quality could have been guaranteed, then I would've purchase more, but sadly this isn't the case.”

Posted 4 years ago

“Fourth request for them to collect a return that was way too big. Each time, they promise it will be collected next day - MY ARSE!!!!”

Posted 4 years ago

“Ordered on the sat before christmas. Next day delivery. On site offered standerd delevery free. But paid for next day. Arrived on the friday. Was then offered £1 refund as difference in price . They dont care less.”

Posted 4 years ago

“Really bad delivery times when sent from suppliers.”

Posted 4 years ago

“Can you please check your internal people as there are absolutely rottone staff you got. I have not create any account to your online shopw but I keep receiving items. I returned it already and have proof of returned. But there was the first delivery that was delivered in the morning and was pick up back in the afternoon. Of course I have to give it back as he introduced himself from hermes courier company (same company that deliver the item that morning). Now I am contacting you for so long waiting in your contact fone number 25minutes and no answer. Finally, when I spoke to one of your staff, they do not settle the case and have not deleted my account as I still received some item the other day... What a nightmare!!!! Please call me 07748928942”

Posted 4 years ago

“Worse service ever been promised on 5 occasions returns would be collected still haven't been and still no credit absolutely awful.”

Posted 4 years ago

“Ordered an Xbox one and paid online. Next day order had been cancelled and I was promised a refund in 5 working days. 5 working days later, no refund. I spoke to customer service who promised the refund again, in 5 working days. 5 working days later, guess what? No refund. I speak to another member of customer service who explain that the refund was not processed last time and they are very sorry, but they have processed it now and I will receive it in 5 working day’s. So, today is 5 working days later and??? No refund. So I spoke to customer services yet again who yet again promise my refund in 5 working days. I lodged a complaint of non receipt of goods with my bank last week, so if I do not receive the promised refund this time, my bank will refund it to me, thankfully. Absolute nightmare!”

Posted 4 years ago

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Jacamo is rated 2.6 based on 149 reviews