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Jacamo Reviews

2.6 Rating 149 Reviews

39 %

of reviewers recommend Jacamo

Company Reviews

2.6

Based on 149 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Read Jacamo Reviews

About Jacamo:

Jacamo is not ordinary menswear collection. Its a Big size menswear, from big brands like Ben Sherman, Lonsdale and Caterpillar, with sizes up to 5XL.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I give up with this company they can't get any order correct.Nov failed to deliver and that parcel is still showing in Hermes depot.. Dec order everything wrong.. and now all I order had to go back sent another order for next day delivery and cancelled a previous order and they cancelled all orders.. shambles useless company”

Posted 2 years ago

“Useless customer service, would not recommend. Placed an order on 31 Jan 2022 for 4 of the same item. Received 2 of the items within a couple days but have not since heard anything regarding the remaining items. I emailed Jacamo a few days later and then again more days later but have had no response. I spoke with someone on the on online chat last week to be told my query would need to be escalated and that somebody would contact me via email with further information, it has now been a week with no word. A couple days ago I made a query through their online form with still no reply. Have just made a phone call but they aren’t able to give me any information as it is my bosses name on the account. when I asked why they haven’t replied in the other forums though even though it was under my bosses name and the company email used on the account I was told he couldn’t tell me that either. Now we are at a loss as what to do as it seems I cannot even cancel the order. do not shop here!”

Posted 2 years ago

“Ordered a novelty light for a Christmas present. Once opened on Xmas day the recipient went to put the cable in the USB port and it fell inside the unit meaning it would not work. Contacted Jacamo who advised to return for a refund, I asked for an exchange but they would not do that. Went through the Hermes return to parcel shop, used the printer in the shop and it was sent back. Nearly two weeks later I heard nothing, I contacted Jacamo via email who advised they hadn’t received and could take up to two weeks for refund. I waited then contacted them recently as it was nearly a month now. They don’t have the item. Asked me for the receipt from the return (now nearly a month later so it’s been thrown out no doubt) and have been advised no refund. Why they didn’t ask for the receipt during first contact if they didn’t have the return after a few days is beyond me. I would have still had the receipt at that point. Anyway having used Amazon and Hermes returns for years, not one parcel has ever went missing. Using Jacamo one time, and receiving a faulty item, and then they advise they never received the return (even though it’s the same process and same company I’ve used for other companies) - doesn’t fill me with hope for ever using them again. Thanks god I’m not a heavy set man so I won’t ever need to use their company for clothes.”

Posted 2 years ago

“Just spent an hour on the phone after receiving the wrong items! All I wanted was for the correct order to be sent out asap!! This it seems is far too difficult! So now after a very confusing conversation, I've had to pay again including postage (talk about an insult) I also had difficulty getting the customer service rep to tell me how much he was actually charging me to get my correct order delivered after he kept changing his mind about discounts and goodwill gestures and ended up paying only £1 less after a supposed 25% discount and free postage and to add insult to injury I won't be refunded for the original order until they receive the return of the wrong items THEY SENT !! It's like a bad joke "come on Jacamo" I know we all make mistakes! But all other good quality companies no names mentioned apologise and immediately send out the correct goods free postage of course and most certainly DO NOT expect you to pay again for their mistake and then have to wait days for a refund of the original order!!! It saddens me greatly that customers are treated this way and has put me off ordering again!!!”

Posted 2 years ago

“Ordered a phone from jacamo for a Christmas present and it never arrived. Went missing at the parcel force delivery centre. 5 weeks on 1 phone call on hold for over 30mins at premium number. 😡😡😡 which the customer service agent was useless and couldn't understand the queen's English. They asked my email to contact me. Then nothing got sorted. Numerous emails later to then be told have I filled in a item missing from. No I haven't as your all useless 🤣. Jacamo are jokers. They are going to start charging me soon for no item. I don't want to rate them 1 star tbh. More - 10 is adequate.”

Posted 2 years ago

“10 times now I have raised and followed up on a very simple matter for non-delivery of goods. Your customer service agents are by far the worst I have ever experienced and the utter lack of ability to read what the customer has spent time writing is pathetic! We do not add information to the conversation, so as it can just be ignored and have MORE of our time wasted. This is beyond awful and I will most likely be closing my account down due to these experiences!”

Posted 2 years ago

“Rubbish company will not be buying anything again from them, Take a bit of advice you buy you find the item wrong or not as you wanted and have to return for a refund, You fill out a return form and arrange a courier pickup for the next day, The next day comes and goes then the next day and the next , so you ring jacamo to speak to someone, it takes over 30 minutes for the call to be answered, and the they ask you to fill out the fu#*#ng form again you have already filled out and you go around in circles again, BEWARE do NOT shop with jacamo over the Christmas period or you will be sorry you did, Check out there reviews Wish I had.”

Posted 2 years ago

“Purchased from Jacamo. They took my money and promised 24 hour delivery. It never arrived (Hermes). No surprise there. Jacamo will not reply and give any information on my order. Wanted 24 hour delivery and thought I'd use Jacamo. Wish I had read reviews 1st. Take time to look into a company before buying online. There are company's out there like Jacamo who will take your money and then not deliver.”

Posted 2 years ago

“Gradual deterioration on the quality of supplied goods, poor delivery service. All in all a gradual decline of a once good company - time we now part”

Posted 2 years ago

“Poor tried 3 times to purchase on line website has fault Gave up and ordered elsewhere”

Posted 2 years ago

“1 star: Bad 4 days ago Bought a suit for my sisters wedding… Bought a suit for my sisters wedding the week prior to it waiting for my order three days before the wedding they decided to message me saying they’re no longer had it in stock a pair of trousers but they process the rest of my order and sent me half a suit will cost me £200 I found them got it sorted out got a refund Pending into my account they told me to to refuseDelivery where arrives but that didn’t arrive till 12 pm Friday I’m a sister was married 10 am Friday so I had to fork out another £200 on the suit So that’s now £400 down Then they send me a message today telling me it could be up to 14 days to receive my money back absolute shocking I would never order from here again poor customer service dreadful”

Posted 2 years ago

“Ordered an item from Jacamo which they're Web site stated was in stock and paid for 5 working days delivery. Now 7 working days later have still not received my item called to enquire about itand was told I would not reserve it for another 2 days. When I had a look on Hemes site and used my tracking number it hasn't even been sent out yet. Looks like this will be my last purchase from Jacamo. Shame I had to give them 1 star to send this review should be a 0 star on there.”

Posted 2 years ago

“Refunded money taken back from my account with no reason of explanation. Also, they sent me an empty bag instead of my order. Customer service is awful”

Posted 2 years ago

“Very poor customer service awful, complaints are ignored and poor excuses are given, all round very poor customer service and I would highly recommend you shop elsewhere”

Posted 2 years ago

“They have no security in setting up an account. Someone has set up an account in my name got £850 worth of credit and no checks They dony care shocking”

Posted 2 years ago

“My Son ordered 3 T-Shirts for £15. He has paid for them. Been bombarded with texts every month saying he owes more money. So far, he has paid £46. I understand interest gets added!!!! But he just wants to pay it off, and close the account. Let him do it Now. I am contacting the financial Ombudsman & Citizens advice Bureau. You are a bunch of thieves”

Posted 3 years ago

“Take a good look at your reviews. Your statements are misleading. Your online shop is faulty. Your next day delivery promise doesn't apply to all items. Your customer service is farcical. Your products however are good but I will no longer shop with you because of the many misdemeanours.”

Posted 3 years ago

“Ordered wrong size trousers, my fault entirely. After talking to customer services replacement trousers delivered next day and wrong ones collected, no charge. Cannot fault this company or very helpful customer services.”

Posted 3 years ago

“Terrible experience. I ordered a graphics card from them... I then called them after I had ordered it to Ensure that the order had gone through and would be fulfilled. I was informed that YES the order was already approved, So I went and cancelled a pre-order I had with another supplier. The next day I was told my order would be cancelled......So I lost my position in the previous suppliers queue and now have to queue all over again and no sign of any sort of genuine remorse for the terrible customer service. Will not use again”

Posted 3 years ago

“You delivered my parcel to the wrong address.”

Posted 3 years ago

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Jacamo is rated 2.6 based on 149 reviews