IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.25

4.3 Rating 7,640 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 4th June 2026

Sonia Taylor

IT LUGGAGE 5 star review on 3rd June 2026

Gavin Barber

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

346

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fantastic company”

Helpful Report

Posted 1 year ago

“Haven’t used my suitcase yet, but the online service and delivery have been excellent and the quality seems great!”

Helpful Report

Posted 1 year ago

“I love IT luggage. My last suitcase lasted 12 years. I treated myself to a new 3 piece set in navy blue vs wasn’t disappointed. My niece has claimed my old IT suitcase so it’s gone to a good home where she will get good use from it. The new suitcases are well built, sturdy come with built in TSA approved locks and plenty of storage. Just missing some matching packing cubes now.”

Helpful Report

Posted 1 year ago

“I actually like the texture of both my suit cases and I cannot wait to load them up. Cheers to IT LUGGAGE”

Helpful Report

Posted 1 year ago

“I purchased a set after doing my research. I was impressed by the 10 year warranty and the reasonable price of the suitcases. My suitcases arrvived promptly and I absolutely love them.”

Helpful Report

Posted 1 year ago

“Wonderful service and great suitcases My 3rd already :)”

Helpful Report

Posted 1 year ago

“Excellent service and product”

Helpful Report

Posted 1 year ago

“Absolutely loved them! They are strong and reliable!”

Helpful Report

Posted 1 year ago

“This company was recommended to me by a friend and it didn't disappoint. It looks great and the quality is excellent. Cases glide effortlessly on the casters. Very pleased”

Helpful Report

Posted 1 year ago

“Bezutiful, reduced price, lassy m stylish. Bought the Tan, feels so suede like”

Helpful Report

Posted 1 year ago

“Luggage seems good, not happy that it said free delivery but I have been charged”

Helpful Report

Posted 1 year ago

“Very good suitcase very happy. Fast delivery. Very recommended.”

Helpful Report

Posted 1 year ago

“Seems to be very well made, the large suitcase is huge! Time will tell if they go the distance.”

Helpful Report

Posted 1 year ago

“Good quality at an affordable price. I like the luggages with tsa lock.”

Helpful Report

Posted 1 year ago

“Didn’t get my order . Items lost by courier apparantly . So 0/10 on this occasion Alex”

Helpful Report

Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear of the delivery issues you experienced, this is certainly not the standard we expect from our courier and I can only apologise on their behalf. Unfortunately, delivery issues are unforeseen, however, we always aim to resolve these as quickly as possible for our customers - in this instance, with a full refund. However, please do not hesitate to get back in touch should you require any further assistance in the future at all. Many thanks

Posted 1 year ago

“intelligent travel luggage”

IT LUGGAGE 5 star review on 5th August 2024

Helpful Report

Posted 1 year ago

“I paid for next day delivery on a Wednesday and the case was still not here for the day we went on holiday on the Monday so I had to buy another one. I tried to track it but it was not working. It was delivered to a neighbour, which i was also not informed of and I have only just received it now. Very disappointing. And bow i have a huge suitcase in the way awaiting return.”

Helpful Report

Posted 1 year ago

Hi Kate, Many thanks for your review. I am sorry to hear of the delivery issues you experienced, this is certainly not the standard we expect from our courier and I can only apologise on their behalf. Unfortunately, delivery issues are unforeseen, however, we always aim to resolve these as quickly as possible for our customers. However, we do not seem to have received any email correspondence from yourself. If you wish to return your order, please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to assist with this. Many thanks

Posted 1 year ago

“I love IT, I had cabin-size luggage before as a birthday gift. The only fault was that the handles gave out too soon without heavy usage. With this one, I noticed the handles have been fortified by metal.”

Helpful Report

Posted 1 year ago

“I've had other IT Luggage products that have performed well, so hopefully this XL Duo-Tone suitcase will serve well for future trips! Ordering from IT Luggage was easy. Delivery was via Yodel who were mostly helpful when I missed my initial delivery, although I had to wait ages in an online chat queue to find out what was going on with my delivery.”

Helpful Report

Posted 1 year ago

“Really pleased with the Lykke Cabin wheeled case. Just the right size for my trip, not too heavy and easy to manage on its 8 wheel system. Very well designed, particularly with the eco-friendly fabric. Excellent, prompt service from IT luggage.”

Helpful Report

Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,640 reviews