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IT LUGGAGE Reviews

4.3 Rating 3,055 Reviews

82 %

of reviewers recommend IT LUGGAGE

Company Reviews

Product Reviews

4.3

Based on 3,055 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 22nd April 2024

Nicola Cunningham

IT LUGGAGE 5 star review on 21st April 2024

IT LUGGAGE 5 star review on 21st April 2024

IT LUGGAGE 5 star review on 14th April 2024

IT LUGGAGE 5 star review on 14th April 2024

IT LUGGAGE 5 star review on 14th April 2024

IT LUGGAGE 5 star review on 1st April 2024

Donna Kenworthy

211

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great selection of cases.”

Posted 12 hours ago

“Very happy when my suitcase arrived - seemed very sturdy. However after I’d been on one journey, the zipper heads are damaged. I have written to IT Luggage but, to date, have not heard anything. Very disappointed.”

Posted 15 hours ago

Hi Jacqueline, many thanks for your review. I am sorry to hear that you have experienced issues regarding the zip pulls on your case. I have had a little look into this for you and can see that a member of the team responded on the same day as receiving your email query on 22/04. I will resend this now for you. Please be sure to check junk/spam inboxes in case that is where the emails are ending up. Many thanks

Posted 13 hours ago

“Although I had to return suitcase as it was far too big great price and service hopefully I can get the smaller size when it's back in stock”

Posted 1 day ago

“Case is really pretty, light weight and has plenty of room in it and a separate pocket inside which is useful. It also has a built in combination lock.”

Posted 1 day ago

“Good quality and not very expensive.”

Posted 1 day ago

“I had to buy a replacement suitcase a week before I left on holiday. The suitcase arrived on time and has exceeded my expectations.”

Posted 1 day ago

“Loved our suitcases easily fot everything needed, looked great. Still in amazing condition and they where really put through the ringer on our trip”

Posted 1 day ago

“I am very pleased with the suitcase. It’s a lovely colour and very sturdy. I ordered it as mine was damaged in transit and I needed a new one to fly home with. My only “complaint” was that I ordered this on next day delivery and it didn’t come the next day. I called up and a really helpful girl sorted out the issue and refunded me the next day delivery charge there and then. Exceptional customer service .”

IT LUGGAGE 5 star review on 22nd April 2024

Posted 2 days ago

“Extra Large size chosen for upcoming trip to USA. Huge capacity and just at the upper limit size wise for British Airways. Lightweight as promised and appears to be sturdy. Good price, distinctive design for spotting on the Luggage Carousel and delivered on time.”

Posted 2 days ago

“Received the wrong item , requested return to be organised , the collecting company indicated I was not at home (needless to say , I stayed at home the whole day for this ) with completely wrong house photo as proof. Took 3 more days to be able to organise another collection . And now 5 days after, I am still waiting for my refund . Sorry, not much of a satisfactory service !!!”

Posted 2 days ago

Hi Shilgit, many thanks for your review. I am sorry to hear that you have experienced issues regarding the collection of an incorrect item, I can only apologise for this. However, please be advised that refunds are processed within 10 working days of collection taking place. Therefore, as your collection was scheduled for 16/04, you can expect your refund to be processed by 26/04 - you will be notified once this has occurred. Please do not hesitate to get back in touch should you require any further assistance at all. Many thanks

Posted 2 days ago

“The luggage is beautiful but came scratched with a dirty handle. Reached out to the company and still haven’t heard anything back. That was over a week ago 😕”

Posted 2 days ago

Hi Suzanne, many thanks for your review. Further to our conversation via Instagram private message, I can confirm that the incorrect email address was advised by yourself on the original contact form and our email responses have therefore been bouncing back and not delivering. Now the correct email address has been advised, I have resent our email correspondence. Please do not hesitate to get back in touch should you require any further assistance at all. Many thanks

Posted 2 days ago

“Good product.”

Posted 2 days ago

“Always buy IT luggage, I think it is a quality product. Pleased with the purchase I made and love the print.”

Posted 2 days ago

“Swift efficient delivery, and quick to respond when the offer of free delivery hadn't been actioned and refunded immediately. Would definitely use again .”

Posted 2 days ago

“Unfortunately, after first use on flight to US, the case did not withstand the journey and had signs of damage around the wheels. See photo attached. Very disappointed as not confident we can use case again. Would be grateful to hear regarding 10 year guarantee and next steps.”

Posted 3 days ago

Hi Alison, many thanks for your review. I am sorry to hear that your case has sustained damage while travelling. Unfortunately, mishandling including handling by third parties is not covered under warranty, as stated within our warranty policy. However, please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this for you and assist the best they can. Many thanks

Posted 2 days ago

“Love them the colours are fabulous”

Posted 3 days ago

“Love this !!! Bought the cabin size lemon suitcase for my granddaughter. Taking her on her first trip to Italy and wanted to travel in style ! Great quality. Fast delivery and fun ( but starting to grow up ) design ! Would recommend to any stylish traveler 😊”

Posted 3 days ago

“Very happy with the suitcase, I bought because it provided me with a medium sized suitcase ,as I already have a large and small one. I liked the wheels manoeuvred the suitcase very sell, like the colour because the case stands out from the black and red ones on the conveyor belt,so easier and quicker to recover.”

Posted 3 days ago

“Nice case seems to be decent quality, probably too big to take abroad but great for fitting all the family’s stuff in when holidaying in the uk”

Posted 3 days ago

“Everything as described and reliable delivery”

Posted 3 days ago

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IT LUGGAGE is rated 4.3 based on 3,055 reviews