Is To Me Ltd Reviews

Name: Is To Me Ltd
Rating: 4.77

4.8 Rating 445 Reviews

94 %

of reviewers recommend Is To Me Ltd

4.8

Based on 445 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 0439259

Email:

team@istome.co.uk

Location:

Dunbar Business Centre, Spott Road, Dunbar
EH42 1RS

Is To Me Ltd 5 star review on 22nd October 2023

Katie Brice

Is To Me Ltd 5 star review on 25th April 2023

Denise Owen

Is To Me Ltd 5 star review on 10th March 2023

Charlene Hitchcock

Is To Me Ltd 5 star review on 20th August 2022

Maria Consuelo Tibajia

Is To Me Ltd 5 star review on 9th August 2022

Carley Newsome

Is To Me Ltd 5 star review on 26th July 2022

Cornelia Husulei

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service very helpful when I used the wrong postcode great communication item packaged lovely fast delivery would 100% buy from them again.”

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Posted 1 year ago

“Great products, but I was sent the wrong order. Refund given due to them not being able to deliver in time for Christmas and I have to return incorrect items.”

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Posted 1 year ago

Hi Holly Thank you for your email and I'm really sorry you received an incorrect item, especially being so close to Christmas. As a small business, we really try our best for our customers and external delays from couriers sadly have a real impact. I can see your refund was given as a goodwill prior to receiving your incorrect item back. As advised on our emails to you, we do have fresh stock of the item you originally were after and this could have been posted in plenty of time for Christmas. We hope our swift response here has helped on this occasion and we look forward to receiving your returned item. Have a great Christmas! 🎄

Posted 1 year ago

“Excellent customer service, prompt delivery and highly recommended.”

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Posted 1 year ago

Thank you, love team istome 💓

Posted 1 year ago

“Have only looked in box and not built it yet as a Christmas present for my grandson but it was a very good price and delivered quickly”

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Posted 1 year ago

Thank you Carol - we hope your grandson loves his gift! xx

Posted 1 year ago

“We bought an umbrella for our niece, and it was a very pleasant purchase from start to finish, the communication of tracking details was great, the delivery was really quick, they were a pleasure to deal with”

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Posted 1 year ago

Thank you for your kind words Lee. We hope your niece liked her umbrella.

Posted 1 year ago

“Lovely items and fast delivery.”

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Posted 1 year ago

Thank you Jody :)

Posted 1 year ago

“Lovely items which arrived in very good time. Thank you.”

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Posted 1 year ago

Hi Catherine, huge thank you for your order and review. Great to hear! Love istome xxx

Posted 1 year ago

“Products I have ordered for our daughter for Christmas gifts her first Christmas the products are lovely”

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Posted 1 year ago

Thank you pr your order and kind review Lydia. We hope your daughter adores her gifts this Christmas and you all have the most magical time 🎄🥰

Posted 1 year ago

“Great service and lovely product”

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Posted 1 year ago

Thank you xx

Posted 1 year ago

“Hi, Unopened so far due to being Christmas presents but great service and speed of delivery.”

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Posted 1 year ago

Hi Tracy - thank you so much, we're sure your little ones will be delighted! 🎄

Posted 1 year ago

“Wonderful products, really good communication and very prompt, efficient service. Would high’y recommend!”

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Posted 1 year ago

Thank you for your order and review Claudia - means so much to us at istome! x

Posted 1 year ago

“Great value, efficient service. Very happy customer :)”

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Posted 1 year ago

thank you x

Posted 1 year ago

“Love this store, cannot speak more highly of their fantastic customer service. Karen is an absolute diamond, so helpful and a real credit to the business.”

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Posted 1 year ago

Thank you so much Stephanie, wonderful to hear - we will make sure to pass your kind words onto Karen! :)

Posted 1 year ago

“Amazing customer service. We had a small issue with our order and the team at istome, dealt with it swiftly and resolved the issue with the supplier more than generously. Excellent all round service. Easy to place an order, quick delivery and exceptional after sales care. Thank you and well done”

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Posted 1 year ago

Hi Sally, thank you so much for shopping with istome and for your super kind review. We are glad all was resolved quickly and smoothly for you - our customer's happiness is so important to us. Wishing you a lovely week ahead and we hope to welcome you back soon 🥰

Posted 1 year ago

“Delighted with the strolley that we bought for a gift for our granddaughter. However one of the tiny screws was missing to secure the handle in place. If you have a spare it would be appreciated, thanks.”

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Posted 1 year ago

Hi Kate - thank you for you order and kind review. Sorry to hear a little screw is missing, I've just popped over a separate email to you today to resolve this for you x

Posted 1 year ago