IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.92

4.9 Rating 4,417 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 4,417 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 19th February 2024

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service.”

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Posted 1 year ago

Thank you Asad! We really appreciate your kind words

Posted 1 year ago

“Fantastic glasses at very affordable prices. Staff are super-friendly and helpful. Lovely shop with great selection of stylish designs. Very pleased.”

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Posted 2 days ago

Hey Samantha, thank you for taking the time to leave us a review! We're delighted to hear that you're loving what we do here at IOLLA. Hopefully we will see you again soon!

Posted 21 hours ago

“Arms tight , sore on the side of my head behind ears”

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Posted 2 days ago

Hey Murray, thank you for your review. We're sorry to hear that your glasses aren't fitting quite right. We would love to see you back in our showroom so we can adjust your glasses and get these fitting perfectly for you. If there's anything else we can do to support, please reach out to our Customer Support team on help@iolla.com. See you soon!

Posted 21 hours ago

“Brilliant experience in-store and after”

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Posted 2 days ago

Hi Daniel, Thanks for this great review! We hope you are loving your glasses and we will see you again soon.

Posted 2 days ago

“Friendly staff, no fuss or hard sell. Reasonable price and good choice. Quick delivery too. Will continue to buy from here and would recommend.”

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Posted 2 days ago

Hi Debbie, thanks for leaving this really great review! Its so lovely to hear you had such a pleasant experience with us. We cant wait to see you again soon.

Posted 2 days ago

“First time I have used IOLLA and I was very impressed! Lovely shop, very nice staff and a great selection of glasses. The shop also smells amazing! Love my new varifocal glasses and I'll definitely be back!”

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Posted 3 days ago

Hey Dawn, thank you for leaving what is such a lovely review! We're so pleased you had such a great first time purchasing from us and we hope to see you back in our showroom again soon!

Posted 2 days ago

“I’ve been using Iolla for a few years now. I have had new frames/refreshed lenses/sunglasses you name it. I recently ordered a new set online which was easy and I could get them sent to store. I also raised a sunglasses refresh in store (Edinburgh) which again was easy - I’ve also had a slight adjustment at the Glasgow store for an existing frame. Staff are always friendly and polite and there’s a lot of choice on offer. The only issue that I have ever encountered was more recently in what was not an overly busy day but both visible staff members were servicing customers. One which I think was for an adjustment. I had only come to collect glasses which I know doesn’t take long but I was waiting for a long time for someone to ask what I was waiting for and then for them to subsequently get my glasses from the back (I reckon it was around 10-15 mins). I think staff need to be conscious about triaging customers instead of ignoring them for lengthy periods of time or maybe there needs to be a way to collect glasses more easily. Other than that I’ve not faced any other issues in store - commutation via email is also great.”

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Posted 3 days ago

Hey Elisha, thanks for taking the time to leave this review for us, you are looking gorg in your IOLLA frames! It's lovely to hear you are such a longtime customer with us and you love our glasses, refresh service and our showrooms! We're sorry to hear about your latest experience in one of our showrooms, we want all customers to feel acknowledged and comfortable is every one of our showrooms! We will pass this feedback on to our showroom team. We hope to see you again soon!

Posted 2 days ago

“Very happy with my new glasses staff very friendly and helpful but if I could make one criticism/observation they did take a long time to arrive and I had to chase up delivery twice. Granted my prescription was for varifocals but I still felt it was a bit of a long wait.”

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Posted 3 days ago

Hey Shirley, thanks for taking the time to leave this review! It's great to hear you are loving your new glasses and had a great experience in one of our showrooms. Sorry to hear that you felt you waited too long on your order, the delivery time on all our prescription orders is 6-12 working days that way we can make sure your glasses are crafted to perfection before you receive them!

Posted 2 days ago

“Friendly, helpful staff and great glasses at a great price! I’ll definitely be back.”

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Posted 4 days ago

Hey Scott, thanks for this great review! Amazing to hear you had a great experience shopping with us and we will see you again soon.

Posted 3 days ago

“Great choice of frames. Staff are very knowledgeable and patient. Also give honest opinions and are friendly. Lovely happy environment to shop in.”

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Posted 4 days ago

Hi Yvonne, Thank you for leaving this lovely review! Its great to hear how enjoyable our showroom was to shop in, we hope to see you back again soon.

Posted 3 days ago

“Really positive experience - iolla have styles which you won’t find anywhere else !”

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Posted 4 days ago

Hey Paul, Thanks for taking the time to leave us this feedback. We really pride our self on our unique frames so this review is really appreciated!

Posted 3 days ago

“Excellent service loads of choice highly recommended”

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Posted 4 days ago

Hi Helen! Thanks for this lovely review, we hope you are loving your new glasses!

Posted 3 days ago

“Great service. Katy was so helpful.”

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Posted 4 days ago

Hey Maggie, thanks for taking the time to leave this lovely review. We will let our showroom know how pleasant your experience was!

Posted 3 days ago

“The second time I've ordered from IOLLA. The quality of products, service and despatch is FANTASTIC! Would not get glasses anywhere else. Thanks for all your hard work and obvious dedication to us customers 👏”

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Posted 4 days ago

Hey Paul, thanks for leaving such a lovely review, we really appreciate it! It's great to hear how much you are loving your IOLLA glasses and we cant wait to see you again for your third pair.

Posted 3 days ago

“The staff were really friendly and helpful and there was such a great range of frames to choose from. I also found the price point to be a lot justifiable than other places”

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Posted 4 days ago

Hi Suzy! Thanks for leaving this lovely review, its great to hear how enjoyable your shopping experience was with us. We hope to see you again soon!

Posted 3 days ago

“I had never heard of IOLLA until a few day before I tried them and loved the choice and style of glasses I’d seen, firstly on the web site then in the shop but was delighted with the service and the professionalism of the staff when I used the service.”

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Posted 5 days ago

Hi Rosemary, we're so happy to hear you've had a great first shopping experience with us! We hope you are loving your new glasses and we hope to see you again soon!

Posted 3 days ago

“As always a very easy and professional service from Iolla. I needed my prescription changed and it was very straight forward and affordable. The lady in the shop was very helpful and the whole process didn’t take long at all and my glasses came back to me like new!”

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Posted 5 days ago

Hey Stewart, wow what a lovely review! We really appreciate this great feedback and its amazing to hear how happy you are with your glasses again.

Posted 3 days ago

“Lovely fair affordable price. Love my glasses.”

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Posted 5 days ago

Hey Rajni, Its lovely to hear you are loving your new glasses! We cant wait to see you again soon

Posted 3 days ago

“Visited the Glasgow city centre branch and the staff were really hepful and friendly. Took the time to explain the process for placing and order and when I returned to collect my glasses they were equally as friendly and helpful. Will be buying a second pair from Iolla in the coming months.”

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Posted 6 days ago

Hey Robert, what a lovely review! Thanks for taking the time to leave that for us. We hope you are loving your new glasses and cant wait to see you again soon!

Posted 3 days ago

“Glad I found Iolla, I was recommended by a relative. I bought varifocals and have been happy with them, the service and pleasant calm shop in St Annes Square Manchester served by Meg. Price was also a factor particularly for varifocals so much cheaper and with no extras like thinning”

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Posted 6 days ago

Hi Jane, wow what great feedback, thank you for taking the time to leave that for us! It's great to hear how pleasant your experience in our showroom was. We hope to see you again soon!

Posted 6 days ago

“Very kindly replaced my glasses (twice, after being sent to the wrong address!) after they surprisingly snapped in half when I hadn't had them even a year yet!”

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Posted 1 week ago

Hi Lucy, lovely to hear your glasses have arrived safe and sound! Thank you for taking the time to leave us this lovely feedback, we hope you love your new glasses!

Posted 6 days ago

IOLLA is rated 4.9 based on 4,417 reviews