IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.92

4.9 Rating 4,445 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 4,445 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 19th February 2024

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service.”

Helpful Report

Posted 1 year ago

Thank you Asad! We really appreciate your kind words

Posted 1 year ago

“Pearl was so helpful and friendly, I went in on my birthday to buy glasses and when I collected them they had written it was my birthday so gave me some chocolate. The glasses are great but the staff make all the difference”

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Posted 7 hours ago

“Great glasses would have like the send quicker if possible”

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Posted 11 hours ago

“I love the selection of glasses. Especially the ones I picked. The ladies were lovely too.”

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Posted 14 hours ago

“I have been using Iolla for years now, but always via post as I’m nowhere near an actual store. The frames are excellent quality and resist a lot of wear and tear! I always receive compliments on them too. Recently I tried the Refresh option instead of getting new frames, and the process was very easy and I got them back quicker than expected. I had been using the Whatsapp service to speak to customer service about it, and initially they told me I was due an eye test which was lovely as they could have just gone ahead with the order then I’d have had the wrong prescription like a month later! So I waited for the test and resumed the order with my most up to date prescription. I also had one pair with some slight oxidisation - I queried if this was something they could fix (they did) but they also said if they couldn’t they’d be in touch to go over options. It was a lovely surprise when I got them back to receive a replacement case for one of them that I had lost, and some new lens cleaners. All in all I honestly wouldn’t go anywhere else for my specs now!”

Helpful Report

Posted 16 hours ago

“Iolla has a great selection of frames at very good prices. The service was great - helpful but not pushy. Thank you”

Helpful Report

Posted 16 hours ago

“Another great experience with Iolla. They make the whole process of buying new glasses simple and enjoyable. Love the products, love the service.”

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Posted 1 day ago

“Have used Iolla for a few years and have always been very happy with them. They have great designs.”

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Posted 1 day ago

“A lovely store and charming and Curtis service. And top styles to choose from.”

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Posted 3 days ago

Thanks for taking the time to write us this lovely review Stewart! We really appreciate your kind words

Posted 3 days ago

“Painless transaction”

Helpful Report

Posted 4 days ago

Thanks so much John!

Posted 3 days ago

“I came accross IOLLA whilst on holiday in Edinburgh. I decided on the glasses I liked and was measured up by a really helpful lady. I bought my glasses online when I returned home, the service was excellent, the packaging was cute and personalised, and my glasses fit perfectly. I'll definitely shop again!”

Helpful Report

Posted 4 days ago

We're delighted that you had a great IOLLA experience Natasha! You look fantastic in your lovely new specs

Posted 3 days ago

“Stylish and cool glasses from a stylish and cool shop with excellent help from the ladies in the shop.”

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Posted 4 days ago

We're delighted to hear you had a great IOLLA experience Daniel! Thanks for this lovely review

Posted 3 days ago

“Brilliant service. So easy!!”

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Posted 4 days ago

Thank you so much for the lovely review Carol!

Posted 3 days ago

“I love my glasses, which I picked out with the help of your staff who couldn’t have been more helpful and kind. I’ve had to go back several times since as they didn’t quite fit right and again your staff was great at being helpful and supportive.”

Helpful Report

Posted 4 days ago

Thanks for taking the time to write us this lovely review Cornelia! Your kind words mean the world to us

Posted 3 days ago

“Great, personable, genuine interaction from Fraser (?) at the Edinburgh store. Really attentive, yet not overly so, and great feedback on what frames suited me the most.”

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Posted 5 days ago

We're so pleased to hear you had a great IOLLA experience Abigail! I'll be sure to pass your kind words onto Fraser, I know he'll be delighted

Posted 3 days ago

“Great service at Iolla Glasgow. Have been recommending your shop to friends and family. Thank you again..”

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Posted 5 days ago

Thank you so much for the lovely review Cheryl! I'll be sure to pass your kind words onto the team at our West George Street showroom, I know they'll be delighted

Posted 3 days ago

“Great freindly service in store”

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Posted 5 days ago

Thank you so much Karen! This is really lovely to hear

Posted 3 days ago

“I couldn’t find any glasses I liked when I received my first prescription (from a well known high street chain). Thankfully I’d passed Iolla in the street previously and thought they would be worth a visit. There’s such a big selection of modern spec’s at a decent price I found it hard to pick a pair!”

Helpful Report

Posted 5 days ago

We're delighted to hear you're happy with your new glasses Pamela! The Stewart frames look great on you

Posted 3 days ago

“These are my second set of clip on sunglasses to go over my prescription varifocles also from iolla . I love these and they also look great too. Great lenses that really filter strong sunlight well. I would say these are a must for anyone who wears prescription glasses , without spending lots on a second pair of prescription sunglasses.”

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Posted 5 days ago

Thank you so much for taking the time to write this lovely review Nyree! You look fantastic in your Somerville glasses and clip-on

Posted 3 days ago

“Amazing service and lovely frames”

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Posted 6 days ago

Hi Iona, lovely to hear you love our IOLLA frames, we hope to see you again soon!

Posted 4 days ago

“the only glasses shop i've ever been in where the person serving you aim is not to try and take as much money as they can away from you. the best glasses buying experience i've ever done Frames are very good quality , and good value for money.”

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Posted 6 days ago

Hi Anthony, wow what a lovely bit of feedback for us. Its great to hear you love shopping in our showroom, we loved having you! Cant wait to see you again soon.

Posted 4 days ago

IOLLA is rated 4.9 based on 4,445 reviews