IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, helpful , well trained staff!”

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Posted 1 year ago

Hey Doreen, thank you for your lovely review! Our team will be delighted with your feedback.

Posted 1 year ago

“I was really impressed with Iolla. Firstly, I just liked the glasses - I ordered a pair of prescription lenses and some prescription sunglasses, both of which I love. Secondly, I have quite a high prescription (6.5+) and would normally pay quite a bit extra to have my lenses thinned but Iolla include this as standard, which I really appreciated. Finally, and certainly not least - I foolishly managed to damage the end of my new glasses’ arm and got in touch to see whether there was anything that could be done. Iolla said to send them back to them and they repaired them free of charge and were back with me within just a few days. Really impressive service and great glasses. Would definitely recommend!”

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Posted 1 year ago

Hey Victoria, thank you for taking the time to leave us such a lovely review! We're so glad to hear that you're loving what we do at IOLLA and that we could lend a hand!

Posted 1 year ago

“Staff in store were extremely helpful and the range and style at IOLLA is fantastic and well priced”

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Posted 1 year ago

Hey Lee, thank you for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 1 year ago

“I love my pair ! Ordered all the way from Malta, zero issues with shipping, Plus staff are super nice and helpful!”

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Posted 1 year ago

Hey Naomi- looking great! We're so glad to hear that you're loving your new glasses and that you've had a great experience with us at IOLLA. Thank you for your review!

Posted 1 year ago

“Excellent service. Superb quality frames . Competitively priced very pleased with my glasses. Thank you”

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Posted 1 year ago

Hey Daniel, thank you so much for taking the time to leave us a review! We're so glad that you've had a great experience with us at IOLLA and are loving your new glasses.

Posted 1 year ago

“Couldn't believe how easy it has been ordering glasses from Iolla, and to be able to support a Scottish company is the icing on the cake. Love my glasses. I have highly recommended Iolla to a number of friends.”

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Posted 1 year ago

We're delighted to hear that you love your glasses Charli! Thank you so much for your custom and support

Posted 1 year ago

“Lovely store environment and staff helped without pressure to make a purchase. Would recommend visiting. Good to have a selection that suits a range of face shapes”

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Posted 1 year ago

It was such a pleasure to see you in our showroom Audrey! Thanks for this wonderful review

Posted 1 year ago

“Great choice, great friendly and helpful staff”

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Posted 1 year ago

We really appreciate your kind words Maria. Thank you so much!

Posted 1 year ago

“Iolla in Glasgow city centre looks and smells amazing! The staff are welcoming and helpful which makes it a lovely experience. Just bought my first pair of glasses from Iolla and I wouldn't go anywhere else. Have recommended Iolla to family and friends.”

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Posted 1 year ago

We're so pleased you had such a great IOLLA experience Carol! Thank you so much for the lovely review

Posted 1 year ago

“Great glasses, fab service”

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Posted 1 year ago

Thanks for the lovely review Louise!

Posted 1 year ago

“From discovering the brand 4 years ago to now walking into a shop, the experience has never faulted. The choice of frames is wide, the service in store and online excellent. All I got to say is keep going, you are smashing it!”

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Posted 1 year ago

Thank you so much Maria! It's an absolute pleasure to have you visit us in person

Posted 1 year ago

“Really excellent customer service in store - I wish I could remember the name of the lovely woman who gave me the perfect advice while taking into account my taste and requirements. The glasses are great - my first varifocals and I’m getting on fine with them! Lovely quality, even down to the nice case etc.”

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Posted 1 year ago

We're so pleased to hear that you love your new glasses Linda! I'll be sure to pass your kind words onto Sarah in our St James Quarter showroom, I know she'll be delighted

Posted 1 year ago

“Such an easy option - great frame styles , great quality , and it all comes to your door. I’ve just bought my second pair - plus clip on sunglass - and I can’t imagine going elsewhere.”

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Posted 1 year ago

We're delighted that you had a great IOLLA experience Lesley! Thanks for taking the time to send us some feedback

Posted 1 year ago

“quick and nice! Feel decent quality”

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Posted 1 year ago

Thank you so much Remy!

Posted 1 year ago

“Fantastic glasses at a great price - I was really pleasantly surprised by the quality, ease of the entire process, and accuracy of the lenses - they're so thin and usually that costs way more. So impressed. Will definitley be back for my next pair of glasses! Oh and I have quite a strong prescription, a lot of other websites don't offer glasses but it was no problem for IOLLA. Amazing!”

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Posted 1 year ago

We're delighted to hear that you're pleased with your glasses Laura! Thanks for the lovely review

Posted 1 year ago

“Easiest and most convienient process of getting glasses. Amazing range with enough styles and colour ways to suit anyone. Everyone in store was incredibly helplful and made for a lovely experience.”

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Posted 1 year ago

Thank you so much for taking the time to write us this wonderful review Eleanor! I'll be sure to pass your kind words onto our showroom team, I know they'll be delighted

Posted 1 year ago

“Great service and lovely fashionable Glasses. Staff lovely friendly and professional. Will definitely be back. Patricia”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Patricia! We'd love to see you back in our showroom any time

Posted 1 year ago

“They are very kind and supportive, trying to help and solve any problems”

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Posted 1 year ago

Thank you so much for your lovely review Paz! Your kind words mean the world to us

Posted 1 year ago

“I’m was initially dubious to order glasses online but I am thrilled with my purchase. My prescription is varied so I usually spend hundreds on lens thinning but not with IOLLA! These are the best glasses I’ve ever had, they fit perfectly and the lenses are great. It’s so exciting to be able to build my collection at an affordable price. Thanks ☺️”

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Posted 1 year ago

We're delighted you had a great IOLLA experience Francine! Thanks for this lovely review

Posted 1 year ago

“I have experienced nothing but the best customer service from IOLLA! Love their forward-thinking products and online support!”

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Posted 1 year ago

Wow, what a lovely review Tommy! Thank you so much

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews