IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shop itself in St James (Edinburgh) it can be hard to navigate and it lacking mirror. Once I got my glass the lady was super helpful in fitting my glasses.”

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Posted 1 year ago

Hey Isla, thank you for taking the time to leave us a review! Your feedback is really important to us, so this will be passed on to the correct teams for consideration.

Posted 1 year ago

“Love my new glasses a lot! They arrived so quickly!”

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Posted 1 year ago

Hey Hannah, thank you for taking the time to leave us a review. We're so glad to hear that you're loving your new specs!

Posted 1 year ago

“Really happy with my sunglasses.”

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Posted 1 year ago

Thanks for taking the time to leave a review Claire. We're so pleased you are loving your new sunglasses!

Posted 1 year ago

“First time customer with Iolla. Service and product is very good. I haven't needed any further adjustments to the glasses which are very comfortable. I will definitely order again from Iolla. Thank you!”

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Posted 1 year ago

Thanks for leaving us this lovely review Jacqueline. We're so glad you had a great experience with us. We cant wait to see you again soon!

Posted 1 year ago

“gave good advice on choosing my sunglasses, and repaired by normal ones as well!”

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Posted 1 year ago

Hey Graham, thanks for taking time to leave us great feedback. We're so glad you have a good time in one of our showrooms!

Posted 1 year ago

“Great service picking my glasses, Popped in a couple of days later and they tightened them no problem. Friendly service, will be back thank you!”

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Posted 1 year ago

Hey Gillian, thanks for taking the time to leave us this great feedback. We're so happy you had a great experience in our showroom with our adjustment service.

Posted 1 year ago

“Great fit, second pair. Recommend Iolla often”

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Posted 1 year ago

Hey Rob, you're looking great in your new IOLLA frames! Thank you for taking the time to leave us a great review.

Posted 1 year ago

“Brilliantly done, love the colours/collections Easy to order, overall excellent service”

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Posted 1 year ago

Hey Terry, thanks for leaving us this great review. We're so glad you had such a good experience with us!

Posted 1 year ago

“Good quality glasses and exceptional customer service”

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Posted 1 year ago

Hey Denisa, thanks for taking the time to leave us this great feedback. We're so happy you are loving your new glasses!

Posted 1 year ago

“I absolutely love my glasses. Thank you so much! You can tell the lenses are excellent quality. Purchasing elsewhere, the lenses alone would cost what this whole set did. Such good value for money and the frames are beautiful too!”

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Posted 1 year ago

Hey Rachel, thanks for taking the time to leave us this lovely feedback! We're so happy you are loving your new glasses and cant wait to see you again soon!

Posted 1 year ago

“I ordered prescription sunglasses using the express service. They arrived at the store within a few days. Couldn’t be happier!”

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Posted 1 year ago

Thanks for leaving us this lovely review Emma. We hope you enjoy your new sunglasses!

Posted 1 year ago

“Great value and excellent in-store service. I have quite a complex prescription so was particularly impressed.”

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Posted 1 year ago

Thanks for taking time to leave a great review Stuart. We're so pleased you are happy with your new glasses!

Posted 1 year ago

“The salespeople were very helpful and friendly! Theyy were very informative about the products, and the differant options available! It was a very pleasant experiance and I love my new sunglasses!”

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Posted 1 year ago

Thank you for taking the time to leave us a lovely review Melissa. We're so pleased you had a great experience in our showroom and are happy with your new sunglasses!

Posted 1 year ago

“Great choice, loved how it was set out with clear width size for each frame. The staff were very friendly and approachable and the shop just had a really nice vibe. Only niggle is I would have liked a quicker turnaround in my glasses being ready.”

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Posted 1 year ago

Hey Sharon, glad to hear you had such a great time in our showroom! Our customer feedback is really important to us so i will make sure to pass all feedback on!

Posted 1 year ago

“Amazing quality of glasses for the price you pay. I always bought designer glasses however as I've wanted to style myself better, I felt that high designer brands all just follow whatever in fashion that season. Defo think I stand out with these new ones and that's what I want!”

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Posted 1 year ago

Hey Rebecca, thank you for taking time to leave such a lovely review. We're so pleased you had such a positive first shopping experience with us and can stand out with your Parker frames!

Posted 1 year ago

“Perfect from start to finish. Great advice as to what size frame suited my prescription best. Frames arrived sooner than expected. I always use the store as that’s how I prefer to shop and everyone is so welcoming and helpful.”

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Posted 1 year ago

Hey Laura, we're so pleased you had such a great experience in our showrooms. We hope to see you again soon!

Posted 1 year ago

“I don't go with any other company than IOLLA since I have to use glasses”

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Posted 1 year ago

Hey Paulina, thank you for taking the time to leave us a great review. We're so pleased you love IOLLA as much as we do!

Posted 1 year ago

“Great customer service and glasses arrived within around 7 days. Delighted with the service I received. Iollla have such a wide choice of styles.”

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Posted 1 year ago

Hey Jodi, thank you for taking the time to leave such a lovely review, we're so pleased you are happy with your new glasses!

Posted 1 year ago

“Amazing service, good quality products, great advice and quick delivery time. Highly recommend !”

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Posted 1 year ago

Hey Katarzyna, we're glad to hear you had such a great experience with us. You look great in your new glasses!

Posted 1 year ago

“I ordered glasses from Iolla because my prescription is quite high and usually I can't afford to have my lenses thinned because it's so expensive. Iolla have great frames and for the price to include lense thinning is amazing. I did have an issue with my pair that I ordered online as they gave me headaches, but I contacted their customer service and they responded quickly and were very friendly. We agreed I would go in store to get further measurements taken and they re-did the lenses with these updated measurements for free. Now they're perfect! I will definitely be ordering more pairs as I think they're the best price around and despite the issues, their response to it has actually made me more likely to order again.”

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Posted 1 year ago

We're so pleased to hear that everything worked out in the end and you love your glasses Anna! Thank you so much for this lovely review

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews