IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iolla combines trendy frames and reasonable prices with the best part - amazing customer service. Whether you visit a store or chat with an associate online, I've gotten only the highest levels of professionalism and service. Which led me to purchase a second set of frames recently and might do a third later thsi year! Check them out - it has been my newest and best discovery in shopping in Scotland!”

Helpful Report

Posted 1 year ago

Hey Alana! Firstly you are looking great in your new bell frames, we are so glad you are loving them. Secondly thank you for taking the time to leave us such lovely feedback. We cant wait to see you again soon!

Posted 1 year ago

“I recently ordered a pair of prescription glasses from Iolla and I was very impressed with the quality of the glasses and the service I received. Overall, I had a great experience with Iolla and I would definitely recommend them to anyone looking for affordable prescription glasses or sunglasses.”

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Posted 1 year ago

Wow thanks for taking the time to leave this great review Wilson! We are so glad you are happy with your new glasses, we hope to see you again soon!

Posted 1 year ago

“They are orange”

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Posted 1 year ago

Thanks for taking the time to leave this review Josh. We're so glad you are loving your new orange specs!

Posted 1 year ago

“Staff very friendly, helpful and knowledgeable”

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Posted 1 year ago

Thanks for leaving this great review Caroline! We hope you are loving your new glasses.

Posted 1 year ago

“Came to collect glasses & the girls were so kind & helpful with a little alteration. Chatted about there wall & pup event, took a picture with my new glasses to add to the wall. Great experience!”

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Posted 1 year ago

Hey Nicola, thank you for taking the time to leave us this great feedback! It is really lovely to hear how pleasant your experience was in our showroom. We hope you are loving your new glasses and hopefully see you again soon!

Posted 1 year ago

“I enjoyed choosing my glasses- they arrived on time and the whole process was successful- liberating to be in a different context from usual slightly medicalised setting.”

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Posted 1 year ago

Hey Karen! Thanks for this lovely feedback, its lovely to hear how pleasant our showrooms were for you. We hope you are loving your new glasses and would love to see you again soon!

Posted 1 year ago

“great company - very helpful friendly staff and nice range of specs”

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Posted 1 year ago

Thanks Philip for leaving this review for us! Great to hear you had such an enjoyable shopping experience with us.

Posted 1 year ago

“The choice of frames fabulous but what really makes the experience is the staff who are simply amazing , helpful , friendly , knowledgeable and super efficient I just wouldn’t go anywhere else now . Thank you”

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Posted 1 year ago

Hey Shirley, wow what great feedback, thank you for taking the time to leave this for us! It is really lovely to hear how wonderful your experience in our showroom has been. We hope to see you again soon!

Posted 1 year ago

“Excellent service and good quality glasses for a good price!!”

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Posted 1 year ago

Hey Kaori, thanks for leaving us this great feedback! We're so pleased to hear you are loving your new glasses!

Posted 1 year ago

“Fantastic service”

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Posted 1 year ago

Hey Gladys thanks for leaving us this feedback. We hope you are loving your new glasses!

Posted 1 year ago

“I have 3 pairs of IOLLA glasses now and love them all! I really enjoy the experience of going into the shops to try on lots of pairs and the staff are always very helpful😊 Would recommend highly!”

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Posted 1 year ago

Hey Naomi, thanks for leaving this really lovely feedback! It's so great to hear you've continually had a great experience in our showrooms. We hope to see you again soon!

Posted 1 year ago

“Love my new glasses! I’m used to going to the same Place, and couldn’t find a style i really loved. At IOLLA I had too many to choose from that I loved! The staff were so helpful but not pushy. I don’t normally spend as much on frames but it’s so worth it and for something you wear every day it’s a great deal! I will definitely be back!”

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Posted 1 year ago

Hi Katie, wow what a great review! Thank you for taking the time to leave this for us, as its so great to hear you had a lovely experience in one of our showrooms. We hope you are loving your new glasses and will be back to see us again soon!

Posted 1 year ago

“Staff are super friendly and helpful and everything was easy and straightforward”

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Posted 1 year ago

Thanks for taking the time to leave us this review Laura! It is really lovely to hear you had such a pleasant time in our showroom!

Posted 1 year ago

“Fantastic help and support from the Iolla team in Edinburgh. Not my first pair of Iolla specs (probably my 8th) - the styles are cool, the choice is amazing...and the prices are fantastic, particularly for those of us who wear varifocals. Highly recommend!”

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Posted 1 year ago

Hey Louise, what a lovely review, thanks for taking the time to leave us this feedback! We're so pleased to hear you had such a great experience in our Edinburgh showroom and are loving your new glasses. See you again soon!

Posted 1 year ago

“Great specs/sunglasses at a good price delivered within estimated timeframe.”

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Posted 1 year ago

Thanks for leaving this lovely review Teresa! Great to hear you had such a positive experience shopping with us. We cant wait to see you again soon!

Posted 1 year ago

“Thanks for great service. The young lady who helped me was very kind and helpful. I would happily recommend Iolla although I live in Finland, and Iolla does not operate here.”

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Posted 1 year ago

Hi Sonja, thanks for leaving us this great feedback! We would love to see you in one of our showrooms again if you are ever back in the UK!

Posted 1 year ago

“Great value, flattering frames and quick delivery. Thanks again IOLLA!”

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Posted 1 year ago

Hey Katie, thank you for taking the time to leave us a review! We're so glad to hear that you're loving what we do here at IOLLA!

Posted 1 year ago

“Love IOLLA! Great selection of frames at a great price. Service is fast and efficient. Wish I'd known about IOLLA sooner.”

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Posted 1 year ago

Hey Jane, thank you for taking the time to leave us a review! We're delighted to hear that you're loving what we do here at IOLLA.

Posted 1 year ago

“Staff are always so professional and friendly.”

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Posted 1 year ago

Hey Margaret, thank you for taking the time to leave us a review! We're delighted to hear that you've had a great experience with us here at IOLLA.

Posted 1 year ago

“Great service and very friendly”

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Posted 1 year ago

Hey Arthur, thank you for taking the time to leave us a review!

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews