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IOLLA Reviews

4.9 Rating 4,441 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

4.9

Based on 4,441 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 19th February 2024

IOLLA 5 star review on 5th January 2024

IOLLA 5 star review on 17th November 2023

IOLLA 5 star review on 17th August 2023

IOLLA 5 star review on 3rd June 2023

IOLLA 5 star review on 17th May 2023

IOLLA 5 star review on 29th April 2023

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my new glasses. Amazing range of colours and styles and great price for varifocals. Helpful, friendly staff. Great experience.”

Posted 1 month ago

Thank you so much for your kind words Amanda! They really mean the world to us

Posted 4 weeks ago

“Amazing service as always! I live in Spain and submit my Spanish prescription and never had any issues having them fulfilled, the ladies in customer service have been as helpful as ever and my new specs are gorgeous and I’m getting asked where i got them from all the time! Thank you Iolla team!!”

Posted 1 month ago

Thank you so much Aneta! This is really lovely to hear. We're always happy to help

Posted 4 weeks ago

“This is my second set of vision and near glasses from Iolla but this time by sending my newer prescription online. Quality service and product, very efficient.”

Posted 1 month ago

We're so pleased to hear that you're happy with your glasses David! Thank you so much for taking the time to write this great review

Posted 4 weeks ago

“Iolla was a new experience for me , really pleasant staff who were very knowledgeable and made me feel quite relaxed .There was no sales pressure, which is why I chose my glasses at Iolla rather than my local opticians Love the glasses I chose, good price and ready in 2 weeks.”

Posted 1 month ago

We're delighted you had a great IOLLA experience Doreen! Thanks for this wonderful review

Posted 4 weeks ago

“Great selection of glasses really easy to order prescription glasses super quick service and really high quality products offered 2 Pairs of glasses from them already! Love them!”

Posted 1 month ago

Hey Colleen, thank you for taking the time to leave us a review. We're so glad to hear that you've had a great IOLLA experience!

Posted 1 month ago

“Really easy to go into the store & select a pair of glasses & upload my prescription to part of my order online.”

Posted 1 month ago

Hey Amy, thank you for your review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 1 month ago

“Good service instore. Didnt try to upsell me when they ahd the opportunity. Prompt delivery. Good value. Glasses look good. All in all excellent.”

Posted 1 month ago

Hey Simon, thank you for your review! We're so glad to hear that you're loving what we do at IOLLA. Hopefully we'll see you again soon!

Posted 1 month ago

“I had a fantastic experience in store. Fraser helped me choose my new glasses, and they were ready to pick up just over a week later. All the staff were very helpful when I went in to collect them. I had the arms adjusted slightly and I am very happy with my glasses. So much so, my daughter has just ordered hers from IOLLA too!”

Posted 1 month ago

Hey Sasha, thank you for taking the time to leave us a review. Our team will be delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we will see you again soon!

Posted 1 month ago

“Great choice of frames and a very quick service with knowledgeable staff. Love my new glasses!”

Posted 1 month ago

Hey Isobel, thank you for taking the time to leave us a review. Hopefully we'll see you again soon!

Posted 1 month ago

“Great service and a stunning range of stylish and affordable glasses! I loved how relaxed the whole open floor experience was. Just choose a frame and give the representative from IOLLA your prescription. It was so easy.”

Posted 1 month ago

Hey Robbie, thank you for taking the time to leave us such a lovely review! We're so glad to hear that you're loving what we do here at IOLLA. Hopefully we will see you again soon!

Posted 1 month ago

“I visited the Edinburgh store from Aberdeen. Quick easy process with a brilliant choice of frames. I got sunglasses and glasses. Deliver a week later to my address. Assistant was very helpfull and friendly.”

Posted 1 month ago

Hey Anne, thank you for taking the time to leave us a review. We're so glad to hear that you've had a great experience with us here at IOLLA, and we hope to see you again soon.

Posted 1 month ago

“Been in a few times to check out the glasses, went in again on my birthday to finally commit to a pair. Every time I visited the team were so attentive and I love all the styles and set out of the store (I also work in retail so can appreciate a good store layout when I see one). Nat was amazing and so helpful! My dad especially liked it as he was offered tea which he enjoyed. The same as when I went to pick up my glasses - super nice and friendly. The experience was easy and friendly from start to finish; I couldn’t recommend it enough.”

Posted 1 month ago

Hey Ella, thank you for taking the time to leave us such a lovely review! We're so glad to hear that you've had a great experience with us here at IOLLA. Hopefully we will see you again soon!

Posted 1 month ago

“My third pair of glasses from Iolla. As always service was amazing and very helpful staff. Got my glasses quick. Would like a few more pairs to select from that are on the bigger side. However I always love my iolla glasses.”

Posted 1 month ago

Hey Nicola, thank you for taking the time to leave us a review! We're so glad to hear that you're loving what we do here at IOLLA, and your feedback will be noted!

Posted 1 month ago

“Excellent and fast repeat order. Thank you !”

Posted 1 month ago

Hey Gillian, thank you for taking the time to leave us a review. We're delighted to hear that you're loving what we do here at IOLLA.

Posted 1 month ago

“great specs. great staff. great company. x”

Posted 1 month ago

Hey Jemima, thank you so much for your lovely review! We're so glad to hear that you're loving what we do here at IOLLA. Hopefully we will see you again soon!

Posted 1 month ago

“The shop itself in St James (Edinburgh) it can be hard to navigate and it lacking mirror. Once I got my glass the lady was super helpful in fitting my glasses.”

Posted 1 month ago

Hey Isla, thank you for taking the time to leave us a review! Your feedback is really important to us, so this will be passed on to the correct teams for consideration.

Posted 1 month ago

“Love my new glasses a lot! They arrived so quickly!”

Posted 1 month ago

Hey Hannah, thank you for taking the time to leave us a review. We're so glad to hear that you're loving your new specs!

Posted 1 month ago

“Really happy with my sunglasses.”

Posted 1 month ago

Thanks for taking the time to leave a review Claire. We're so pleased you are loving your new sunglasses!

Posted 1 month ago

“First time customer with Iolla. Service and product is very good. I haven't needed any further adjustments to the glasses which are very comfortable. I will definitely order again from Iolla. Thank you!”

Posted 1 month ago

Thanks for leaving us this lovely review Jacqueline. We're so glad you had a great experience with us. We cant wait to see you again soon!

Posted 1 month ago

“gave good advice on choosing my sunglasses, and repaired by normal ones as well!”

Posted 1 month ago

Hey Graham, thanks for taking time to leave us great feedback. We're so glad you have a good time in one of our showrooms!

Posted 1 month ago

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IOLLA is rated 4.9 based on 4,441 reviews