IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing experience, fast and easy and about 1/3 the price I would've paid on the high street”

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Posted 1 year ago

Hey Eleanor, thank you for your review! We're delighted to hear that you've had a great IOLLA experience!

Posted 1 year ago

“Lovely shop. Well laid out, all styles have names which is useful. Service was also very good.”

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Posted 1 year ago

Hey Gillian, thank you for your review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 1 year ago

“Once again, a fantastic shopping experience. I visited the Edinburgh Shop, with my prescription, enjoyed trying on the excellent selection of glasses, assisted by a friendly and efficient member of staff. So easy and quick. Ordered and received to my home within 10days. Love them. Would certainly recommend Iolla”

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Posted 1 year ago

Hey Linda, thank you for taking the time to leave us a review! We're delighted to hear that you're loving what we do here at IOLLA. Hopefully we'll see you again soon!

Posted 1 year ago

“Great service in the shop. Reasonable prices even for the complicated lenses I need. Glasses came quite quickly and work well.”

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Posted 1 year ago

Hey Mike, thanks for taking the time to leave us this great feedback. Delighted to hear you are loving your new glasses. We hope to see you again soon!

Posted 1 year ago

“I've used both instore and online and service was great from start to finish. The glasses are great quality and great fit. I appreciated that I got emails while in progress as well. A fab company I would highly recommend.”

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Posted 1 year ago

Hey Lorna, looking great in your new Livingstone II frames! What a lovely bit of feedback, thank you so much for taking the time to leave this for us. We are delighted you are loving your new glasses alongside our service. Excited to see you again soon!

Posted 1 year ago

“Great service and so many fabulous styles to choose from. I lost my old varifocals (don’t ask) and getting a new pair from IOLLA was a no brainer after getting new sunglasses from there last year.”

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Posted 1 year ago

Hey Sheena, don't worry we wont ask about your lost varifocals! It's great to hear you have chosen to come back to us for your replacement and were delighted with the service! We hope to see you back again.

Posted 1 year ago

“Great service again. New glasses are fab. Thank you”

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Posted 1 year ago

Hey John, great to hear you had another enjoyable experience with us and are loving your new glasses! See you again soon.

Posted 1 year ago

“I recently bought my first pair of glasses from iolla. I can say with total confidence that my purchase was an absolutely amazing experience. From the very first moment of my entry to the shop, the way the glasses are presented, staff helping to opt right glasses, payment and delivery could not be better. The prices are so fair and the quality of the glasses are perfect. Certainly I will go there for more purchases.”

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Posted 1 year ago

Hi Zahed, thanks for leaving us such a lovely review! It's great to hear you had such a great experience from start to finish shopping with us. Wonderful to hear you are loving your new glasses and we cant wait to see you again soon!

Posted 1 year ago

“Fabulous designs, great staff, easy to select and buy.”

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Posted 1 year ago

Hi Katie! Thanks for taking the time to leave us this great review. We're excited to see you again soon.

Posted 1 year ago

“Love the service and the staff go above and beyond!”

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Posted 1 year ago

Hey Cindy, we're so pleased to hear you have had such an enjoyable experience with us. We hope you are loving your new glasses!

Posted 1 year ago

“Excellent,quick service. Lovely specs too!”

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Posted 1 year ago

It's great to hear you loved your shopping experience with us Susan! We hope you are loving your new glasses and we see you again soon.

Posted 1 year ago

“I enjoyed the whole experience of your fun shop in Edinburgh, friendly helpful staff and the process. So pain free! And fabulous frames! Thank you”

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Posted 1 year ago

Hey Elizabeth, it's so lovely to hear how much you enjoyed shopping with us at our Edinburgh showroom, we loved having you! Great to hear you are loving your new IOLLA frames.

Posted 1 year ago

“Great staff . Great lenses and frames! Great price!”

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Posted 1 year ago

Hey Valerie, great to hear you loved your experience with us here at IOLLA. We hope to see you back again soon!

Posted 1 year ago

“Great experience again”

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Posted 1 year ago

Hey Craig, thank you for taking the time to leave us a review!

Posted 1 year ago

“The best thing about Iolla is the simple pricing, but there also a huge range of frames to suit all tastes .”

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Posted 1 year ago

Hey Josephine! Thank you for taking the time to leave us a review. We're delighted to hear that you're loving what we do here at IOLLA.

Posted 1 year ago

“Excellent service in store and good quality glasses”

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Posted 1 year ago

Hey Kristian, thank you for your review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 1 year ago

“Really pleased with my prescription sunglasses!! I always found prescription sunglasses from opticians to be a little ‘dated’ but there is so much choice and many ‘on trend’ styles! I’m already thinking about a second pair!”

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Posted 1 year ago

Hey Hannah, thank you for taking the time to leave us a review. We're delighted to hear that you're loving your new prescription sunglasses! We're looking forward to seeing you again soon 😊

Posted 1 year ago

“Staff helpful. Frames choice was good. Predicted wait for glasses accurate.”

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Posted 1 year ago

Hey Janis, thank you for your review!

Posted 1 year ago

“I love my new Iolla glasses. I now have had 5 pairs and have loved every one. They fit really well, are an excellent price and the feel in store is always very welcoming, warm and helpful. As someone who had confidence issues and finds looking in the mirror really difficult, the process of trying on glasses is really stressful for me but the teams in each Iolla store that I have visited are always happy to help, I love that they recommend different frames for my face shape etc. lovely lovely people who really seem to care. It’s wonderful.”

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Posted 1 year ago

Hey Rosie, we're absolutely delighted to hear that you've had a great experience with us here at IOLLA. Thank you for taking the time to leave us such a lovely review! Hopefully we'll see you again soon. 😊

Posted 1 year ago

“Excellent, professional, friendly advice to both choose and fit new glasses. In the age of online retailing the in store experience of your St James’ Quarter store was a delight.”

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Posted 1 year ago

Hey Charlotte, thank you for your lovely review! We're delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews