IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.92

4.9 Rating 4,432 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 4,432 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 19th February 2024

265

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic from start to finish, price, build and customer service 👌👏”

Helpful Report

Posted 1 week ago

Hey Ross, thank you for taking the time to leave us a review. We're so glad to hear that you've had a great experience with us at IOLLA. Hopefully we will see you again soon!

Posted 1 week ago

“Love my refreshed varifocal sunglasses”

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Posted 1 week ago

Hey Lesley, thank you so much for taking the time to leave us a review! We're so glad to hear that you're loving your IOLLAs!

Posted 1 week ago

“Fantastic Service - saved me £££ and delivered to my door. Replaced frames using original frames for £60. Didn't expect that kind of saving”

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Posted 1 week ago

Hey Kevin thanks for taking the time to leave us this great feedback! We are so pleased to hear you loved our refresh service.

Posted 1 week ago

“Iolla combines trendy frames and reasonable prices with the best part - amazing customer service. Whether you visit a store or chat with an associate online, I've gotten only the highest levels of professionalism and service. Which led me to purchase a second set of frames recently and might do a third later thsi year! Check them out - it has been my newest and best discovery in shopping in Scotland!”

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Posted 1 week ago

Hey Alana! Firstly you are looking great in your new bell frames, we are so glad you are loving them. Secondly thank you for taking the time to leave us such lovely feedback. We cant wait to see you again soon!

Posted 1 week ago

“I recently ordered a pair of prescription glasses from Iolla and I was very impressed with the quality of the glasses and the service I received. Overall, I had a great experience with Iolla and I would definitely recommend them to anyone looking for affordable prescription glasses or sunglasses.”

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Posted 2 weeks ago

Wow thanks for taking the time to leave this great review Wilson! We are so glad you are happy with your new glasses, we hope to see you again soon!

Posted 1 week ago

“They are orange”

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Posted 2 weeks ago

Thanks for taking the time to leave this review Josh. We're so glad you are loving your new orange specs!

Posted 1 week ago

“Staff very friendly, helpful and knowledgeable”

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Posted 2 weeks ago

Thanks for leaving this great review Caroline! We hope you are loving your new glasses.

Posted 1 week ago

“Came to collect glasses & the girls were so kind & helpful with a little alteration. Chatted about there wall & pup event, took a picture with my new glasses to add to the wall. Great experience!”

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Posted 2 weeks ago

Hey Nicola, thank you for taking the time to leave us this great feedback! It is really lovely to hear how pleasant your experience was in our showroom. We hope you are loving your new glasses and hopefully see you again soon!

Posted 2 weeks ago

“I enjoyed choosing my glasses- they arrived on time and the whole process was successful- liberating to be in a different context from usual slightly medicalised setting.”

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Posted 2 weeks ago

Hey Karen! Thanks for this lovely feedback, its lovely to hear how pleasant our showrooms were for you. We hope you are loving your new glasses and would love to see you again soon!

Posted 2 weeks ago

“great company - very helpful friendly staff and nice range of specs”

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Posted 2 weeks ago

Thanks Philip for leaving this review for us! Great to hear you had such an enjoyable shopping experience with us.

Posted 2 weeks ago

“The choice of frames fabulous but what really makes the experience is the staff who are simply amazing , helpful , friendly , knowledgeable and super efficient I just wouldn’t go anywhere else now . Thank you”

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Posted 2 weeks ago

Hey Shirley, wow what great feedback, thank you for taking the time to leave this for us! It is really lovely to hear how wonderful your experience in our showroom has been. We hope to see you again soon!

Posted 2 weeks ago

“Excellent service and good quality glasses for a good price!!”

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Posted 2 weeks ago

Hey Kaori, thanks for leaving us this great feedback! We're so pleased to hear you are loving your new glasses!

Posted 2 weeks ago

“Fantastic service”

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Posted 2 weeks ago

Hey Gladys thanks for leaving us this feedback. We hope you are loving your new glasses!

Posted 2 weeks ago

“I have 3 pairs of IOLLA glasses now and love them all! I really enjoy the experience of going into the shops to try on lots of pairs and the staff are always very helpful😊 Would recommend highly!”

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Posted 2 weeks ago

Hey Naomi, thanks for leaving this really lovely feedback! It's so great to hear you've continually had a great experience in our showrooms. We hope to see you again soon!

Posted 2 weeks ago

“Love my new glasses! I’m used to going to the same Place, and couldn’t find a style i really loved. At IOLLA I had too many to choose from that I loved! The staff were so helpful but not pushy. I don’t normally spend as much on frames but it’s so worth it and for something you wear every day it’s a great deal! I will definitely be back!”

Helpful Report

Posted 2 weeks ago

Hi Katie, wow what a great review! Thank you for taking the time to leave this for us, as its so great to hear you had a lovely experience in one of our showrooms. We hope you are loving your new glasses and will be back to see us again soon!

Posted 2 weeks ago

“Staff are super friendly and helpful and everything was easy and straightforward”

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Posted 2 weeks ago

Thanks for taking the time to leave us this review Laura! It is really lovely to hear you had such a pleasant time in our showroom!

Posted 2 weeks ago

“Fantastic help and support from the Iolla team in Edinburgh. Not my first pair of Iolla specs (probably my 8th) - the styles are cool, the choice is amazing...and the prices are fantastic, particularly for those of us who wear varifocals. Highly recommend!”

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Posted 2 weeks ago

Hey Louise, what a lovely review, thanks for taking the time to leave us this feedback! We're so pleased to hear you had such a great experience in our Edinburgh showroom and are loving your new glasses. See you again soon!

Posted 2 weeks ago

“Great specs/sunglasses at a good price delivered within estimated timeframe.”

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Posted 2 weeks ago

Thanks for leaving this lovely review Teresa! Great to hear you had such a positive experience shopping with us. We cant wait to see you again soon!

Posted 2 weeks ago

“Thanks for great service. The young lady who helped me was very kind and helpful. I would happily recommend Iolla although I live in Finland, and Iolla does not operate here.”

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Posted 2 weeks ago

Hi Sonja, thanks for leaving us this great feedback! We would love to see you in one of our showrooms again if you are ever back in the UK!

Posted 2 weeks ago

“Great value, flattering frames and quick delivery. Thanks again IOLLA!”

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Posted 2 weeks ago

Hey Katie, thank you for taking the time to leave us a review! We're so glad to hear that you're loving what we do here at IOLLA!

Posted 2 weeks ago

IOLLA is rated 4.9 based on 4,432 reviews