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Interweave Textiles Limited Reviews

4.6 Rating 603 Reviews
90 %
of reviewers recommend Interweave Textiles Limited
Company Reviews Product Reviews
463
 Metrics Info
4.6
Based on 603 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Interweave Textiles Limited Reviews

About Interweave Textiles Limited:

Based in the traditional heartland of the textile industry in West Yorkshire, Interweave Textiles is one of the UK’s largest healthcare textile suppliers.

Specialising in supplying healthcare products and patient handling products to hospitals, clinics and nursing homes.

The Interweave team work hard to deliver an unparalleled customer service experience. We go out of our way to ensure customers’ needs are met - anything is possible.

Visit Website

Phone:

1422 372333

Email:

sales@interweavetextiles.com

Location:

Interweave House Old Power WayEllandWest Yorkshire, ,,
Interweave House Old Power WayEllandWest Yorkshire, ,
Calderdale
HX5 9DE

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
PAULINE S
Verified Buyer
“Helpful and quick service but wrong socks were sent first time and didn't have enough to fulfil order second time. Am advised that company no longer provide single tread socks. Double tread are too tight to pull over swollen feet and dressings. A refund has been received.”
Helpful Report
Good morning Pauline, Thank you for taking the time to leave a review, we appreciate it! We are glad to hear the team were helpful in resolving your issue. And we apologise for any inconvenience caused with the single tread socks. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
BARBARA H
Verified Buyer
“Size perfect, however, the colour on the picture was beige and I received light grey socks for my father,”
Helpful Report
Good morning Barbara, Thanks for taking the time to leave a review, we appreciate it! Our slipper socks are colour coded per size. Light grey socks are a size XXL. If this is the size you required, then you have the correct pair. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
SUSAN J
Verified Buyer
“Fitted sheet was exactly what I wanted but it was too big for the single profile hospital style bed provided to us through out OT”
Helpful Report
Good morning Susan, Thank you for taking the time to leave a review, we appreciate it. We are glad to hear you liked the sheet, and apologise that it was not the correct size for you. We do provide sheets specifically for hospital beds. We hope we can help you find the bed sheet you need. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
KAY D
Verified Buyer
“My mother is very happy with her 3XXXL socks - they appear quite long but this seems to be swallowed up in the stretch so they remain below knee. The order implies next day delivery - they took 4 days to arrive, which wasn’t an issue for us but might be for others. Just a FYI.”
Helpful Report
Good morning Kay, Thanks for taking the time to leave a review, we appreciate it. We are pleased to hear your mother is happy with the socks. Our delivery page advises 1-2 days for delivery of stocked items, if the order was placed by 3:30pm on weekdays. Deliveries can come earlier or later than this dependant on the courier. We hope this was not too much of an inconvenience for you. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
GARY B
Verified Buyer
“Xxl too small, I have ordered xxxl”
Helpful Report
Good afternoon Gary, Thank you for leaving us a review, we appreciate it. We are glad to hear you have found the right size for you now. And we apologise for any inconvenience caused. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
PETER P
Verified Buyer
“Easy ordering. Quick delivery.”
Helpful Report
Good afternoon Peter, Thank you for taking the time to leave a review, we appreciate it. We are glad to hear you had a positive experience with us. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
SUE A
Verified Buyer
“The ordered socks arrived promptly; it was difficult to estimate which size socks to buy. The 3X ones we ordered fit fine in the foot but are longer in the leg than anticipated.”
Helpful Report
Good afternoon Sue, Thank you for taking the time to leave a review, we appreciate it. We are glad to hear you received the socks promptly. We have size guides on each of our product pages for the socks, but we understand it can still be a difficult estimate. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
SUSAN M
Verified Buyer
“The website was easy to navigate and ordering my items was straightforward. My order was promptly dispatched to the carrier but unfortunately, due to problems at the carrier's local depot, I did not receive my order on the specified delivery date and it arrived a day late. However, this was not the fault of Interweave. The double-tread slipper socks are good quality and as described on the website.”
Helpful Report
Good morning Susan, Thank you for taking the time to leave a review. We appreciate it. We are glad you received your order, we know the strikes can cause delays after despatch. It is great to hear you are happy with the slipper socks! If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
KATHLEEN M
Verified Buyer
“Very pleased with the service and products, however postage is extortionately expensive and I wonder how it is justified? Especially when we can't rely on Royal Mail just now.”
Helpful Report
Good morning Kathleen, Thank you for taking the time to leave us a review, We appreciate it. We are glad to hear you are satisfied with the products. We understand your frustration regarding delivery, we have recently reduced the cost of our delivery by around 30%. Outside of the strike action, our deliveries are usually made quickly and safely. But we understand the strike action has caused some inconveniences. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
GERRY E
Verified Buyer
“Good despite postal strike”
Helpful Report
Good morning Gerry, Thanks for leaving us a review. We are glad to hear your products arrived despite the strikes. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Anonymous
Verified Buyer
“Good quality product and swift delivery. My one issue is that the foot section is too long for my size 8 (UK) feet which makes them uncomfortable under the foot and in footwear.”
Helpful Report
Good afternoon, Thank you for taking the time to leave us a review! We are pleased to hear you are happy with the product. We are sorry that you have had issues with the foot size. We hope this has not caused too much of an inconvenience. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Catherine M
Verified Buyer
“My team has never had an issue with the slide sheets. They are a very much needed product. The only issue lately is a delay in receiving the slide sheets. I understand things happen but I don't want patient care to suffer because we can't have a product or there is a delay in receiving a product. Communication is always good though. I am always notified of a delay in delivery or if a product is out of stock.”
Helpful Report
Good afternoon Catherine, Thank you for leaving us a review, your time is appreciated. We completely hear your concern regarding patients waiting, and do everything we can to avoid delays and stock issues. However, unfortunately, problems do happen from time to time. We are glad that you are happy with the communication and hope we can always ensure you are kept up to date! If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Paul A
Verified Buyer
“Promptly delivered and well packaged. Looking forward to using the disposable bedsheets.”
Helpful Report
Good afternoon Paul, Thank you for taking the time to leave us a review, we really appreciate it. And we're glad you are happy with the service. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Nazia M
Verified Buyer
“The product arrived quickly. It is very helpful in moving my severely disabled son in position in his wheelchair. I'm very satisfied with this product...thanks”
Helpful Report
Good morning Nazia, We're happy that this item has helped you, and that you are satisfied with it. We really appreciate you leaving us a review, thank you. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Kim P
Verified Buyer
“Good quality. Used on my patient and was easy for handling for transition. Thank you. I ordered few more as bought size over too large..but is good to have..waiting for smaller to arrive..”
Helpful Report
Good afternoon Kim, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. We're pleased the slide sheets work well for you! If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Margaret K
Verified Buyer
“Service was efficient, delivered the next day. wensite easy to use. will use your services again if necessary.”
Helpful Report
Dear Margaret, Thanks for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
Ivan S
Verified Buyer
“The product is excellent - only problem was delivery - request made on ordering was not followed!”
Helpful Report
Dear Ivan, Thanks for taking the time to leave a review! It's great to hear that you're happy with the slipper socks. But we're sorry to hear that the delivery company didn't leave the parcel where you had asked. We are going to investigate why this didn't happen. If you do have any further queries or comments, please get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
Enid M
Verified Buyer
“Excellent slipper socks. I've just had a knee replacement and my right foot is so swollen I can't get my slippers on . These slipper socks provide a good alternative - they are comfortable, warm and non slip.”
Helpful Report
Dear Enid, Thanks for your review. It’s great to hear that you’re happy with your slipper socks. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
Ann M
Verified Buyer
“Items arrived on time and the sheets fit well, but I was surprised that they weren’t wrapped.”
Helpful Report
Dear Ann, Thanks for your review! It’s great to hear that you’re happy with your sheets. Your comment about the wrapping has been sent to our Warehouse team to investigate why this was the case. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
L T
Verified Buyer
“These were good but small, I ordered large as the reviews said get a size larger but even this was too small.”
Helpful Report
Dear L Trundley, Thanks so much for leaving us a review. We really appreciate you taking the time to review us. If you would like to arrange an exchange of socks to a larger size, please do get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Interweave Textiles Limited is rated 4.6 based on 603 reviews
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