International Lamps Reviews

4.68 Rating 503 Reviews
92 %
of reviewers recommend International Lamps
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier
average delivery time
Next Day
on-time delivery
95%
accurate and undamaged orders
Greater than 93%
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Under an hour
Read International Lamps  Reviews
Made a large purchase on 22 Nov and have not received a delivery or a response to my e-mail asking for a delivery date or a full refund. First and last time customer... ____ Refund received on 5 Dec. Thanks.
1 Helpful Report
Posted 1 year ago
Dear James,
Sory to hear that you have been disappointed with your shopping experience with us. We have looked back through our emails and as far as we can see we have not received an email from you chasing delivery or asking for a refund. On the 22nd of November we sent you an email advising that not all items from your were in stock and that we could make a part delivery if so instructed. You replied asking if there would be an extra charge for that to which we replied, no there was not. There was no direct instruction from you to make the part delivery. After that we had no more communication from you and so we waited for the full order to be available before we despatched the order today. Had we received an email chasing delivery or asking for a refund we would have responded straight away as we do with all our email correspondance.

Yours Sincerely,
International Lamps Web Team
Posted 1 year ago
International Lamps is rated 4.68 based on 503 reviews