Interior Addict Insights

Interior Addict have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their prices and refunds.

 

E
Happiness Grade

Phone
08454818144

Location:
50 -52 Commercial Street, London United Kingdom

Category:
Business & Office

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D

Price - Average

50.00%
Industry Average
" Also, they have exactly the same product I ordered at exactly the same price. "
- S Mandala
" Bad service, bad attitude, relatively good products at a good price, but overall an experience that should be missed if at all possible. "
- bv
Write your review on Interior Addict
C-

Delivery - Average

59.09%
Industry Average
" I ordered in store a side table and it was suppose to be delivered on the 01/03/2015. I have not yet received my delivery. I have emailed and telephoned the company on a daily basis, to date I have not had a reply. Extremely disappointed, it seems like I have lost my money. "
- Lee
" Ordered a chair in August 2014, it had 16 week delivery time as it was custom cloth. Chair didn't arrive, had to send many emails threatening to do a credit card chargeback, eventually got an apology and told I would get a refund. Refund never arrived, can't get hold of the person I spoke to, no answer to phone or email. These people should be shut down by Trading Standards.... shame as they have some nice furniture. "
- Ben Swann
" ordered a small table Dec 2014, was advise delivery Mar 2 2015. No table has arrived and I cannot make contact by phone or email. Website down. I am contacting my bank to see if I can be reimbursed for purchase as it was a fradulent transaction. The long lead period for delivery should have clicked with me that all was not good "
- Ann Ann
F

Refunds - Difficult

33.33%
Industry Average
" Anyone who has bought online through this company should try to get a refund through their credit/debit card provider. "
- Dean Marsh
" Ordered a chair in August 2014, it had 16 week delivery time as it was custom cloth. Chair didn't arrive, had to send many emails threatening to do a credit card chargeback, eventually got an apology and told I would get a refund. Refund never arrived, can't get hold of the person I spoke to, no answer to phone or email. These people should be shut down by Trading Standards.... shame as they have some nice furniture. "
- Ben Swann
" 3762/2014 Interior Addict Limited)! How can they continue taking our monies when in liquidation? What does this mean for getting our monies refunded? Do not be tempted! Using this site is a big mistake. "
- Claire
C-

Customer Service - Average

55.56%
Industry Average
" Does anyone know how you can get the money back from Interior Addict? It was for a purchase made in October and I fear because it was paid on debit card. I called and emailed relentlessly before they went into administration - we will never see the money again? Awful company, awful customer service. "
- B Morson
" But I can also confirm that they offer some of the worst customer service I have ever experienced. "
- John b
" This must be a false site. My uncle ordered 3 lamps that should have arrived in Feb2015. No lamps, money gone, no customer service, no email reply. www.interioraddict.com www3.interioraddict.com www4.interioraddict.com Etc...are not working ??? "
- Henriette Hernvig