Interflora.ie Reviews

Name: Interflora.ie
Rating: 4.54

4.5 Rating 1,645 Reviews

88 %

of reviewers recommend Interflora.ie

Company Reviews

Metrics

4.5

Based on 1,645 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Interflora.ie 5 star review on 16th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for same day delivery, did not arrive until the following day, got flowers that i did not order, flowers were the smallest i have ever seen for the money paid, some of the flowers were damaged. SHOCKING TO SAY THE LEAST.”

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Posted 3 years ago

“Flowers delivered did not reflect the price I paid for them.”

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Posted 3 years ago

“Delivered to wrong address spoiled the whole suprise as I had to leave work to make call and tell the recepient”

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Posted 3 years ago

“Not a great service at all. Had to wait around form 9am to 6pm and they only arrived at 5.50pm for €9 delivery charge I think you should be giving customers a shorter time frame to wait around.”

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Posted 3 years ago

“The flowers that arrived were nothing compared to the picture for 50.00.would not order from ye again. Absolutely terrible”

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Posted 3 years ago

“Your Track and Trace system could not find my order. You did NOT email me upon delivery . I had to ring the recipients to ask them if they had received the gift”

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Posted 3 years ago

“Wrong item arrived. I contacted interflora but I never got a response.”

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Posted 3 years ago

“Flowers were old”

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Posted 3 years ago

“Didn’t find address”

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Posted 3 years ago

“Not happy with my order won't recomend”

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Posted 3 years ago

“The flowers for what I spent were extremely disappointing and not worth the amount at all. So much so I was embarrassed”

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Posted 3 years ago

“Very bad, flowers dying, no response from customer service”

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Posted 3 years ago

“Disappointed that the recipient did not know who sent the flowers as the florist failed to complete message. I contacted the recipient this am, following on from your emails, to ask if he had received the flowers. Overall imbarassing for me to have to ask and the recipient was equally too. In not acknowledging soon. How could he have known !”

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Posted 3 years ago

“The delivery I ordered on the 11th of June still has not arrived with no contact or explanation. This was an expensive delivery for me. I am disappointed.”

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Posted 3 years ago

“I place an order with Interflora.co.uk on June 3rd for delivery on June 8th. On June 4th, I inquired if the order delivery could be brought forward to June 5th. I eventually received a response on the morning of June 5th stating the order would be delivered on Saturday June 6th. This is not what I requested and responded immediately stating that that will not work as the delivery premises are not open on Saturday. A further 24 hours later I received a response confirming that order would be delivered on the original date....Monday June 8th. When I checked the order tracking on the DPD website (courier company used by Interflora) when would my order be delivered it stated "Your parcel is perishable and can no longer be delivered, please contact Interflora for further details". I immediately contacted DPD Customer Care and tried to determine what was happening. They advised that this instruction came through on their system at 4.40am this morning (June 8th). I have subsequently emailed Interflora again asking what is going on and how do they plan fix the mess they have caused. My parcel was a special gift for my partner on a special day for us. There is nothing to be gained by ringing Interflora as you just get directed to an email address. The whole episode shows high level of incompetence and I will never use an Interflora service again”

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Posted 3 years ago

“Poor display and flowers didnt last very long. Even the unopened buds didnt open.”

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Posted 3 years ago

“TERRIBLE — no flowers delivered. Shocking customer care. No attempt to resolve issues.”

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Posted 3 years ago

“Very disappointed very few flowers & no vase . Had to purchase another present for my mam . This was surpose to be a special birthday gift as I have not seen her in months due to pandemic. There is no way they were 48 Euro of flowers .i used you as I thought they would have been amazing & now would like a refund”

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Posted 3 years ago

“The order hasn't arrived. Very annoyed. Who do I call ??”

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Posted 3 years ago

“She wasn’t pleased with the way it was delivered it came with fake flowers in it. She was upset by it”

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Posted 3 years ago

Interflora.ie is rated 4.5 based on 1,645 reviews