Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,175 Reviews

96 %

of reviewers recommend Intasure

Company Reviews

Metrics

Info

4.7

Based on 7,175 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Intasure:

Intasure's insurance products combine flexiblility with comprehensive cover. All our policy documents are in English and you will talk directly to a UK based English speaking support team.

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Insurance is pricey with too much cover offered as standard”

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Posted 2 years ago

“Got expensive in the past two years with price hikes of 30 per cent plus with no claims made. Twice the cost of my UK property with half the value”

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Posted 2 years ago

“The response from intasure was quite unsympathetic and insensitive following the death of my partner who was the original policyholder. I feel that you need to review and improve your approach. I did get a good service from a member of the sales team but even then I had to go through a lot of information that you already held about the property being insured.”

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Posted 2 years ago

“Quotation details rushed through too quickly-I had to keep asking for clarification. Please explain why I was asked for my husband’s occupation (not mine) when taking out insurance. It is 2021! I chose the company as it was recommended. Whether I would recommend you to others, only time will tell.”

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Posted 2 years ago

“It is very difficult to get to speak to a human being. I tried phoning numerous times but after being on hold for what seemed like forever I gave up. I had to request a callback and they did respond swiftly but I suspect that was because I was trying to renew my policy and the online payments system would not accept my payment! Had my query been about another issue I do not know whether they would have responded as quickly or not! Once I did manage to get to speak to an actual person they were helpful and polite.”

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Posted 2 years ago

“Very pleased with your service but I would like the paperwork to give to the site owner please Joan Brookfield”

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Posted 3 years ago

“Of course, the house insurance has gone up!”

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Posted 3 years ago

“I have been insured with Intasure since 2008. Although the premium was acceptable, I consider an admin fee of £60 extortionate considering it is only a renewal and the documents are sent in an email. Also I was unable to pay online as the links were not working. I was offered a reduction in the admin fee due to this issue.”

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Posted 3 years ago

“I was happy with the service but disappointed it had gone up nearly 40% from the year before with no real explanation or movement in Price.”

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Posted 3 years ago

“OMG what a nightmare trying to sort out 2 x new Holiday Let Insurances. I already have cover for 1 holiday let and wanted to insure 2 more. It was just impossible to get through then when I did Beth didn't know if a cover for all properties would be possible. she e mailed me to say its was and then promise of a call back didn't happen. I kept on trying and eventually got through. Ella was very good and polite but it appeared she had a fault on the phone line and it cut me off 4/5 times and she had to call back. The whole process took so long I nearly went with another company.”

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Posted 3 years ago

“I found Intasure efficient and overall helpful although they couldn’t actually help with the problem I had.I would use them again however.”

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Posted 3 years ago

“Very happy with the price for our business insurance, but after asking the salesperson on the phone if I would have a hard search carried out on my credit file and them replying that no I wouldn’t it would just be a soft search, to then look at my credit file and see a hard search from premium credit is a little annoying. Please inform your customers of this in the future Alex - Nuco Group”

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Posted 3 years ago

“My review is based purely on purchasing a policy (no claim experience with Intrasure). It took many days to get all my questions and queries answered, but once answered took minutes to purchase the policy (by phone). It’s is quicker to converse by phone as replies to emails was taking more than 24 hours initially. Also stick with the same member of staff, was slower before I did that. No option to obtained online...would be helpful tbh. Found some standard policy requirements are inappropriate for some properties in some places. My queries and questions were worth asking regarding these things. Be sure of what is required of you and if doable. Policy knowledge by staff was good and if they didn’t know they checked. Overall the cover appears to be comprehensive. I do hope that should I want to renew in a year that the price is kept down or at least the same (claim free) as this would be so much easier than shopping around and Intrasure would keep their customers. Overall to date happily satisfied.”

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Posted 3 years ago

“Your point of contact Jamie was very helpful and arranged cover successfully where other haven't. However, the policy was bought and paid for 3 working days ago and I would have expected to have received policy documentation by now. Particularly given that cover begins tomorrow.”

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Posted 3 years ago

“the interview about the insurance was very good and easy, but so far I haven't received any paperwork.”

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Posted 3 years ago

“Het telefonische contact was goed Jammer is het dat de polis niet in het Nederlands vertaald kan worden De eerste polis van intasure heb ik samen met een engelse vrouw bekeken en akkoord bevonden Daarom is het belangrijk dat we nu dezelfde polis hebben”

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Posted 3 years ago

“I got an insurance quote before we offered and bought the property to check there were no issues. When we knew our completion date I phoned up to purchase. It took on average 40mins on hold every time I phoned. This time I was asked some extra questions and told the underwriters would need to agree cover. I the had the most awful 3+ hours of waiting. We wouldn’t have bought the property if we thought insurance would be a problem. I had to chase numerous times before hearing it was ok by email. So I then had to phone and hind on for ages to get to someone and pay! I still have t had my M&S vouchers, neither has the person who recommended you.”

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Posted 3 years ago

“very difficult to sign credit agreement, tried number of times and keeps saying I have already signed, despite credit company sending e mail requesting signature ?”

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Posted 3 years ago

“Staff seem helpful but ins does not cover internal pipes as the Spanish ins people Do? D culton”

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Posted 3 years ago

“Excellent service once I managed to get through to customer services. Had problems online (site would not recognise my post code) and had to resort to a telephone call.”

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Posted 3 years ago

Intasure is rated 4.7 based on 7,175 reviews