“Only problem is getting past around to different departments and having to be in queue every time,, there has been some who are able at once to sort problems out straight away”
Posted 1 year ago
Hi, the length of time it takes depends on whether you are through to the correct team. We are in the process of changing the options on our phone lines to better reflect the way the teams are trained. Thank you for the feedback, please rest assured we are using it to make changes that will help create a better customer experience.
Posted 1 year ago
Hi, thanks for the feedback. We are in the process of looking at the customer journey and ease of contacting the correct departments and will take your comments into consideration.
