Insurance2go Reviews

Name: Insurance2go
Address: Insurance 2 Go, Po Box 65951, London
Rating: 1.36

1.4 Rating 33 Reviews

9 %

of reviewers recommend Insurance2go

1.4

Based on 33 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

About Insurance2go :

Insurance2go offers great value, comprehensive insurance on Mobile Phones, iPhones, Laptops, iPads and Tablets. Customers can insure their Mobile Phone or iPhone for just £3.99 a month and there are big discounts for customers who pay upfront for 12 months. Laptops can be insured from just £2.99 a month and iPads from just £4.72 a month.

Visit Website

Phone:

0844 576 2277

Email:

info@insurance2go.co.uk

Location:

Insurance 2 Go, Po Box 65951
London
SW18 9FY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my phone insured through Insurance2go for over 7 years (!), handset after handset, whenever I made an upgrade I just swapped it on the contract. Unfortunately, I can't recommend this company, I've been let down when I needed a very simple matter resolved. I don't want to imagine what would it be if I actually had to make a claim. The company expected for me to predict the future and update them prior to the situation, which was obviously impossible. I received a faulty handset and had to send it back for a swap, unfortunately it was out of stock. I was lead to believe I can expect the device anytime soon, but the waiting continued. I didn't know how long it'll take, was chasing it up constantly. I eventually couldn't wait any longer (it ended up being over a month), I was dealing with the phone provider and my network as these were separate, and it was very draining and time consuming. I eventually decided to get a new make and model. When I've aksed Insurance2go, can I get a £7.99 refund for 1 month when I had no device to cover, I've been pretty much served a cold and harsh response and denied my request. I have explained the situation in detail, offered to send over proof the phone was sent back and that the handset is not available, but they backed the decision up by saying that I haven't informed them piror to releasing the device which wouldn't make any difference at all. I initially though the matter will be resolved within few days and I'll just contact to update the new IMEI. I'm not in the best financial situation at the moment, and with the cost of living crisis, every penny helps. Surely £7.99 wouldn't make a difference to a huge company who made a lot of money on me for the past 7years and 4months exactly(!). Pure greed and no empathy to customer. As I said, I can't imagine if I actually had to go through a claim. They broke my trust and I asked to cancel the insurance as I don't want to deal with Insurance2go any more. In return I've got a blunt copy and paste response. No apology no reasonable explanation. I can't recommend this business, avoid!”