instantprint. Reviews

2.47 Rating 19 Reviews
37% of reviewers recommend instantprint.
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"Graphic Designer with over 30 years experience - used online cheap and cheerful printers before, instaprint are as good if not better, and certainly cheaper others - thank you"
Helpful Report
Posted 5 days ago
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"Star 3 Star 4 Star 5 An hour ago With all the £££ multi million pound… With all the £££ multi million pound equipment that they have, you would think that they would spend the time to make sure that the transient employees that use it would be trained in nothing but the best work produced. However, I am consistently presented with work that is shoddy. Work that is not cut square, especially perfect bound books that don't have crisp sharp spines, all the spines are poor, it just needs the nippers on the perfect binder adjusting but no one seems to care. Perfect bound jobs that are not inspected when they have been run through the three knife trimmer that have poorly trimmed edges, because the cutting sticks never get changed. Folding jobs and saddled stitched booklets that have bad folds that are cracked and not creased before folding. Unbelievable that anyone could think that this work was acceptable to send out, yet alone a trade printer that expects printers to use them to white label direct to their customers. Lesson learned here NEVER ship direct to your customer, they will bite you in the bottom, customer will think you are rubbish and order elsewhere like Instant Print, so it's a win win for Route1, they print a poor job, send it to your customer on your behalf you get all the bad rap for it, you lose the customer, customer shops online and buys from InstantPrint because they are cheaper than you and you lose and they win, until that customer realises that the quality from InstantPrint really isn't that great after all! As for packing, boxes are generally too big for the product inside and single wall packaging and huge outer packaging is a complete waste of time, they might as well wrap the jobs like a bag of chips and stick a label on it. Example : 500 x A4 Landscape Booklets : Value £430.00 First delivered late, (here's your £10 voucher, so shut up we gave you a discount! attitude!) then the quality was shocking, every spine not creased before running through the £125K Horizon Stitchliner, no one cares, if you want to see the standard send me a reply I will send you pictures and you will understand, "just get it in a box and get it shipped, we need to get 10 orders an hour out regardless if the work is rubbish, we'll worry about it if they complain", attitude. So the cycle starts, you complain, they offer compensation, a reprint, deliver the reprint late, pack it poorly, boxes are squashed, all very apologetic, never happened like this before, it's a one off, can't possible be our staff that never checked your job before it was despatched, (no they were asleep when they printed it at 4 am in the morning and didn't care other than going home to bed). So lesson learned again, a company with a £35 million turnover will only have that TURNOVER for a while because they won't make any PROFIT because they will have to keep reprinting terrible work that has no heart or soul in the production and the huge choice of trade printers will scoop up the best jobs, take care on production and leave them to make £1 an order on the commodity stuff. Here's our list of trade printers we use and never had any issues, so remember PRICE IS NOT THE ANSWER, satisfied customers that you can deliver to white label as if you are the supplier that keep coming back to you is the answer, you never get another chance when a poor trade printer delivers a rubbish job into your customer direct. You are the culprit! Where The Trade Buys : Delivery spot on, packaging spot on Marquet Space : Stunning print quality, always beat their deadlines Pixart : Huge product range, pricing is great, delivery always a little longer but print quality awesome Trade Print : First class printing, owned by Pixart but in UK, very friendly customer services that understand print There's loads more out but here's my recommendation, when you have someone that does you a great job and you are proud of that job as if you were going to pay for it yourself then stick to them, choose a trade printer that doesn't care and it shows you don't care either and you will lose your customers. LAST TIME WE WILL USE R1 FOR BOOKLETS & PERFECT BINDING John Brailsford John Brailsford Printers 30 Rawmarsh Hill Parkgate, Rotherham South Yorkshire S62 6EU Tel 01709 523980 Call ME anytime JOHN"
Helpful Report
Posted 2 months ago
"Star 3 Star 4 Star 5 An hour ago With all the £££ multi million pound… With all the £££ multi million pound equipment that they have, you would think that they would spend the time to make sure that the transient employees that use it would be trained in nothing but the best work produced. However, I am consistently presented with work that is shoddy. Work that is not cut square, especially perfect bound books that don't have crisp sharp spines, all the spines are poor, it just needs the nippers on the perfect binder adjusting but no one seems to care. Perfect bound jobs that are not inspected when they have been run through the three knife trimmer that have poorly trimmed edges, because the cutting sticks never get changed. Folding jobs and saddled stitched booklets that have bad folds that are cracked and not creased before folding. Unbelievable that anyone could think that this work was acceptable to send out, yet alone a trade printer that expects printers to use them to white label direct to their customers. Lesson learned here NEVER ship direct to your customer, they will bite you in the bottom, customer will think you are rubbish and order elsewhere like Instant Print, so it's a win win for Route1, they print a poor job, send it to your customer on your behalf you get all the bad rap for it, you lose the customer, customer shops online and buys from InstantPrint because they are cheaper than you and you lose and they win, until that customer realises that the quality from InstantPrint really isn't that great after all! As for packing, boxes are generally too big for the product inside and single wall packaging and huge outer packaging is a complete waste of time, they might as well wrap the jobs like a bag of chips and stick a label on it. Example : 500 x A4 Landscape Booklets : Value £430.00 First delivered late, (here's your £10 voucher, so shut up we gave you a discount! attitude!) then the quality was shocking, every spine not creased before running through the £125K Horizon Stitchliner, no one cares, if you want to see the standard send me a reply I will send you pictures and you will understand, "just get it in a box and get it shipped, we need to get 10 orders an hour out regardless if the work is rubbish, we'll worry about it if they complain", attitude. So the cycle starts, you complain, they offer compensation, a reprint, deliver the reprint late, pack it poorly, boxes are squashed, all very apologetic, never happened like this before, it's a one off, can't possible be our staff that never checked your job before it was despatched, (no they were asleep when they printed it at 4 am in the morning and didn't care other than going home to bed). So lesson learned again, a company with a £35 million turnover will only have that TURNOVER for a while because they won't make any PROFIT because they will have to keep reprinting terrible work that has no heart or soul in the production and the huge choice of trade printers will scoop up the best jobs, take care on production and leave them to make £1 an order on the commodity stuff. Here's our list of trade printers we use and never had any issues, so remember PRICE IS NOT THE ANSWER, satisfied customers that you can deliver to white label as if you are the supplier that keep coming back to you is the answer, you never get another chance when a poor trade printer delivers a rubbish job into your customer direct. You are the culprit! Where The Trade Buys : Delivery spot on, packaging spot on Marquet Space : Stunning print quality, always beat their deadlines Pixart : Huge product range, pricing is great, delivery always a little longer but print quality awesome Trade Print : First class printing, owned by Pixart but in UK, very friendly customer services that understand print There's loads more out but here's my recommendation, when you have someone that does you a great job and you are proud of that job as if you were going to pay for it yourself then stick to them, choose a trade printer that doesn't care and it shows you don't care either and you will lose your customers. LAST TIME WE WILL USE R1 FOR BOOKLETS & PERFECT BINDING John Brailsford John Brailsford Printers 30 Rawmarsh Hill Parkgate, Rotherham South Yorkshire S62 6EU Tel 01709 523980 Call ME anytime JOHN"
Helpful Report
Posted 2 months ago
"I am fed of what is appalling customer service, constant machinery break downs so orders cannot be fulfilled, pretending not to receive emails. Solopress does the same service and is far more professional. I spend around £18,000/£20,000 a year on printing and they have lost a decent customer."
Helpful Report
Posted 3 months ago
"Five stars customer service. Hollie was very helpful in solving the problem. A+++"
Helpful Report
Posted 3 months ago
"To preface this: I am a marketer who deals with professional printers on a weekly basis, but for something for a personal side project I decided to try out a different supplier and thought i'd give Instantprint a go.... huuuuuge mistake. The uploading and proofing process was so complicated and un-user friendly, the results were inconsistent and and the customer service was appauling. I ended up cancelling half our order, but had to pay for one set of flyers that they had already printed (they were the only ones they hadn't sent us a proof of :/). The woman we spoke to on the phone was incredibly unhelpful and rude, and just kept repeating the same thing. To top it off I come on here and read reviews that the quality of the products is awful, so now I'm dreading receiving the ones that we did end up having to pay for... really wish I'd stuck with a supplier i know."
1 Helpful Report
Posted 6 months ago
"The most excruciating and frustrating experience getting artwork approved. Even when sending screenshot inaccurate proofs sent that clearly do not resemble the art work ensuing in a backwards and forwards scenario whereby when one error is corrected another one emerges. Should have heeded my first unpleasant experience. Never ever again. Will not use instant print again."
1 Helpful Report
Posted 7 months ago
"First experience was very good. However, the second one was terrible. Confusing while approving the layouts, delivery date promised not honoured, menus printed in the wrong size and very poor quality. And to top up a terrible customer service if you can call it that. Extremely disappoint with level of service. Used to be good but now it's very bad. Do not surprise by the tons of daily discount vouchers sebt by email and website promos... Just lost £50 and being a small and independent business it really represents a lot. Hope you don't have the same bad experience. Rather don't try"
1 Helpful Report
Posted 8 months ago
Hi Anna,

Thank you for your review.

I am sorry to hear there were issues with this. I'd really like to have a chat about this with you. If you could call me on 0191 27 27 327.

Many thanks
Harry
Posted 8 months ago
"Poor quality - shadows around the logo and writing. Things happen, but the response was poor - avoiding my questions and wasting my time. Will not be using in future"
1 Helpful Report
Posted 10 months ago
"A4 flyers arrived but colours completely off - too dark / green colour not printed properly. Instantprint wont accept it's their fault! Terrible support. Wont be using again if they cant rectify this basic issue."
2 Helpful Report
Posted 1 year ago
"Absolutely appalling product quality and customer service. The labels I ordered don’t work properly and fall off within a short time of sticking them on. Tried to get a refund but they insist on inspecting them, yet won’t sort out the return and have been dragging their heels for weeks. Useless agent on web chat. Useless response team by email. Asked for a pre-paid envelope to send back their poor quality products and they sent me a plain envelope. Went back to them again and requested a prepaid envelope AGAIN. Nothing has come through. Having to constantly keep chasing this and see no end in sight. Complete waste of time and money. NEVER use this company."
1 Helpful Report
Posted 1 year ago
"Excellent service. Instant quote on their website. Very good quality... Exceptional costumer service via email. Very quick communication and very clear. Proofs come very quickly afterwards and very accurate. I have been using them for 4 years and I would always recommend! Unbeatable price for leaflets and I work with another two print companies (for custom cuts which are not done by InstantPrint) Thanks!"
Helpful Report
Posted 1 year ago
"Terrible service. Catalog of issues again. Would not recommend and would advice to use solopress.com."
2 Helpful Report
Posted 1 year ago
"I use instant print probably once/twice a month for the past few years so familar with their services. Typically they are great and reliable, and get orders out with delivery 2-3 days later. On the odd occasion they are late (the past four orders) they have been late on delivery by a day, not the end of the world, and they give you £15 credit for being late. However on my most recent experience, they have been awful. I have provided documents and instructions for print, and they have sent me the proofs before print. Each time they have messed up the proof so that it is wrong - I'm now on my fifth attempt and well over a week since the order was made, and it's becoming extremely frustrating. I have clients who are not receiving the service required because Instantprint cannot get a simple proof correct. What makes it even more frustrating is that when I point out what is incorrect on the proof, and give clear instruction of how to rectify, they send me the exact same proof in their next attempt (the exact same one four times in a row) - like they didn't even acknowledge or read the criticism provided. I am happy to remove this review if they are able to get the proof correct on next attempt, and acknowledge their faults."
1 Helpful Report
Posted 1 year ago
"WASTE OF TIME AND MONEY... Company sent me 2000 copy's of my logo leaving out half my design that I designed on there website. They had a problem with my logo artwork that I approved for them to fix. Also I set up a vertical leaflet to which they send me horizontal. Waste of time AND MONEY"
1 Helpful Report
Posted 1 year ago
"Company is great, products are excellent quality and very cheap. The turnaround is excellent will use again :)"
Helpful Report
Posted 1 year ago
"Always great service, very quick deliver and high quality prints. Great customer service when needing extra help with artwork."
Helpful Report
Posted 1 year ago
"Very helpful and fantastic quality."
Helpful Report
Posted 2 years ago
"the service was excellent. the online chat feature was extremely useful in organising my order and the advice was excellent. the product arrived today and we are very pleased with the quality, and will definitely be using them again. Fab!"
Helpful Report
Posted 2 years ago
instantprint. is rated 2.47 based on 19 reviews