INSPYER LIGHTING Reviews

Name: INSPYER LIGHTING
Address: 6 The Oakleys, High Wych Road, High Wych, Herefordshire
Rating: 4.77

4.8 Rating 578 Reviews

95 %

of reviewers recommend INSPYER LIGHTING

4.8

Based on 578 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01992252900

Email:

info@inspyerlighting.co.uk

Location:

6 The Oakleys,
High Wych Road,
High Wych
Herefordshire
CM21 0DU

INSPYER LIGHTING 5 star review on 1st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product and device. We’ll use this company again.”

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Posted 3 months ago

Thanks, we're really glad you were happy with the purchase.

Posted 3 months ago

“Good communication, and super fast delivery, would highly recommend this company.”

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Posted 3 months ago

Thanks, we're really glad you were happy with the service..

Posted 3 months ago

“I was impressed by the care and the excellent customer service provided. Carols was simply excellent!”

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Posted 4 months ago

“Customer service very responsive”

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Posted 4 months ago

“Every lamp and light I buy from Inspyer is a delight From the purchase to the delivery; easy ordering, helpful service team and careful deliveries Thank you”

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Posted 4 months ago

“Very elegant lamp! It changed our living room tremendously!”

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Posted 4 months ago

“Dealt with Lois very professional a credit to the company”

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Posted 5 months ago

“Item received, one buld was faulty due to manufacture... company arranged replacement very smooth. So 5 star service for problem solving.”

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Posted 5 months ago

“The product is good and happy with the purchase process”

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Posted 5 months ago

“I am very satisfied with my purchase. Inspyerlighting is an easy to use website with clear description of the items and at a competitive price. Ordering and payment was easy and secure and the packaging was excellent to prevent any damage to the goods bought. Delivery was prompt and without any issues.”

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Posted 5 months ago

“I purchased 2 large pendant lights, they looked quite plastic and the size was wrong. I had to return them at great expense in courier fees. It was difficult to find a courier that would readily transport such a large item. Whilst INSPYER LIGHTING offered free delivery there is no facility for return. Even if they did a return label and the customer paid for the process would be more user friendly. I have learnt the lesson paying 200quid courier fees . In future I will check the return policy before purchasing”

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Posted 5 months ago

Hi Inga, We're sorry that you weren't happy with our returns policy. Sadly it would be impossible for us to offer you the lights with free returns as well as the free delivery and the 20% discount (£600 in the case of your order). In order to offer such significant reductions we do have to charge for 'change of mind' returns I'm afraid and we do try to make this clear in our FAQ section and our terms of business. I understand our customer service team did provide you with different recommendations for the cheapest way to return the lights to us (including the website of our recommended parcel broker that sources the cheapest quotes) along with all of the weight and dimension information you required to send the lights back. We hope this helped. We're also sorry you didn't like the size and look of the light, we do try and make sure that our website has all of the dimension information and technical details available for you so you can make sure that the size and materials are correct before you buy them, in the case of your items the size information was in the images, in the description text and in the technical specification sheet. However, we will take your comments on board and review how we can improve the returns processs. In the meantime, if you contact our returns team we'd be happy to offer you a £50 credit note towards your costs as a gesture of goodwill.

Posted 5 months ago

“Great service!”

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Posted 5 months ago

“I have been so pleased to discover your site online having missed my favourite store on the high street -The London Lighting Centre, gone for some years now. Friendly and helpful service, following through our order. Thank you InSpyer Lighting.”

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Posted 6 months ago

“Excellent service”

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Posted 6 months ago

“Really helpful customer service. I wanted a specific delivery window of a couple of days and they were able to accommodate this. love the light!”

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Posted 6 months ago

“The lights were supposed to arrive in July and finally arrived in September. We had to chase up where these were instead of being kept informed by the delays.”

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Posted 6 months ago

Hi Christina, We are really sorry about the delay you had with these lights. I can see that part of your order was delivered on time but the other suffered unexpected delays. As our customer service team explained there was a production delay with one of the lights and this was slowed even further by the Spanish August shutdown, but clearly this is still a lot longer than the July date we expected. We also apologise that you had to chase for updates, sadly we didn't get updates on the delays from the manufacturer despite asking them multiple times and we have raised this with their management team. If you contact our customer services team at info@inspyerlighting.co.uk they would like to offer you a further discount from your order as a gesture of goodwill.

Posted 6 months ago

“Good pricing. Fast delivery.”

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Posted 6 months ago

“The Fatboy lamp we purchased is terrific.”

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Posted 6 months ago

“Great customer service. Would definately order again”

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Posted 6 months ago

“The fact that they are always prompt and courteous is wonderful!”

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Posted 6 months ago

INSPYER LIGHTING is rated 4.8 based on 578 reviews