“We have been so impressed with our service from Castle Estates. They made everything easy and friendly and have been so welcoming. If we have to move from where we our now we will use them whenever possible and would highly recommend that anyone who has the option to use them do it. Very very friendly people. We even got a move in card to our new flat. It’s the little touches that make all the difference and they called to see how we were settling in. :)”
“I have found everyone at Castle Estates to be professional, friendly and extremely efficient. They took me through each step of the process and communicated with me throughout. Excellent Customer service.”
“We have had a truly awful experience with Castle Estates, slow replies when contacting them about major/emergency issues. Most email replies neglect to answer any of our queries, and they do not provide any dates of when things will be replaced.
In future, I will avoid all properties let by Castle Estates”
We are always keen to receive feedback and review anything that might have gone wrong. As you have chosen to send this anonymously and without any details on our potential interaction I am unfortunately unable to investigate this for you. If you could confirm what your review relates to, I'd be very happy to look into this, my contact details are email@example.com or 0208 8709534 if you prefer to talk. Best wishes, Judith.
“Living in London for the past ten years, I had terrible experiences with a huge number of agencies and I was very impressed with the services provided by Castle Estates. All the staff were friendly and professional and Claire was truly great - very helpful and efficient.”
“Both Claire & Luvelle have been an absolute pleasure to deal with. Claire is extremely efficient, professional & friendly. Luvelle is great & has gone above & beyond to help make my move into my new home as easy as possible”
“Castle estates were a great help in moving us in as quickly as possible since we were on a tight schedule. The staff were always friendly and professional, making the process very easy and they even gave us a little gift for my flatmate’s birthday which was a very sweet touch.”
“Honestly a pleasure to deal with. Friendly staff, quick and professional correspondence. Every time I’ve had problems they have promptly been attended too. Especially with the boiler. Best agents I’ve experienced for sure.”