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Infinity Motorcycles Reviews

4.8 Rating 8,738 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

Product Reviews

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

64

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest even with the £10 off it was the same price on Sportsbikeshop I discovered later !!”

Posted 2 months ago

Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 2 months ago

“Goods bought 👌 got email had points for discount told by branch can't use as not enough was£40 according to branch now £8.50worth,now Back to emails telling me to use points as I've no account ? although I've emails for points🤔 i spent another £400.00? Giving up on customer service”

Posted 2 months ago

Hi James, I apologise for your most recent experience with Infinity Motorcycles. I have contacted you regarding your Infinity account. Thanks, Danielle

Posted 2 months ago

“The goods ordered were as discribed and good quality,the10%discount for new order expired on 30/12/23 so was out of date”

Posted 2 months ago

Hi Chris, I apologise for your most recent experience with Infinity Motorcycles. Can you please email info@infinitymotorcycles.com with your issue so we can look into this? Thanks, Danielle

Posted 2 months ago

“Could only give infinity three stars this time as my parcel was wrongly addressed which led to me having to collect 2 miles from home.”

Posted 3 months ago

Thank you for taking the time to leave our feedback. I apologise that your parcel was incorrectly labelled. We hope to see you soon! Thanks, Danielle

Posted 3 months ago

“I have been using Infinity for over 25 Years and hold one of the original loyalty cards, but just recently I have noticed a change in the attitude of the staff in my 2 local stores. Everyone was so friendly and helpful giving advice and always trying the make the buying experience the best. But on my last 2 visits I have detected a different attitude and not in a good way. Maybe because of the NEC staff were under pressure, but this should not effect the customer service. Maybe it was just a 2 off, hopefully it was, and hopefully things will get better.”

Posted 4 months ago

Hi Martin, I apologise for the customer service you received at our stores recently. I shall pass this over to our stores. Thank you for being a customer with us for over 25 years! Thanks, Danielle

Posted 4 months ago

“Good selection of helmets. Returns require using a special drop-off point, the nearest one to me is 15 miles away. No return label sent with the order. I am not sure if I am being sent a return label by post as the phone just went dead when I telephoned them.”

Posted 4 months ago

Thank you for taking the time to leave your feedback. I can see that we have sent you a returns label. If there is anything we can do to help, please email info@infinitymotorcycles.com or phone us on 0800 130 3377 Thanks, Danielle

Posted 4 months ago

“Excellent service from Henry at motorcycle show Birmingham. Very helpful”

Posted 4 months ago

Hi Paul, Thank you for your lovely 3-star review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 4 months ago

“The klarna function wouldnt work for me, so I had to buy outright which was annoying. Other than that, great website.”

Posted 5 months ago

Thank you for taking the time to leave your feedback. If you have any issues with Klarna in the future, please email info@infinitymotorcycles.com so we are able to assist you. Thanks, Danielle

Posted 5 months ago

“Noticeably ur fault but as a customer I feel having been let down”

Posted 5 months ago

Thank you for taking the time to leave a review. Can you please email info@infinitymotorcycles.com so we can discuss why your experience with Infinity Motorcycles was un-satisfying? Thanks, Danielle

Posted 5 months ago

“Website stock levels were incorrect. Ordered item turned out not to be in stock. Good follow up from infinity though by email.”

Posted 5 months ago

Thank you for taking the time to leave your feedback. Apologies for your most recent experience with Infinity Motorcycles. We try to keep on top of our changing stock levels, however, some do fall through the cracks. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 5 months ago

“Filter process leaves a lot to be desired; you can filter on size, find something you like, go to tthe item and find tour size is out of stock. Totally frustrating.”

Posted 6 months ago

Hi Keith, Apologies for your experience with Infinity Motorcycles. Thank you for taking the time to leave your feedback. I shall pass this over to our online team so we can look into how we can improve our services. Thanks, Danielle

Posted 6 months ago

“Could not supply until November so order was cancelled.”

Posted 6 months ago

Hi Mike, Apologies for your most recent experience with Infinity Motorcycles. Thank you for taking the time to leave your feedback, I shall pass this over to our logistics team. Thanks, Danielle

Posted 6 months ago

“It was obvious that the item had been returned from another customer, it wasn't the original packaging or hanger.”

Posted 7 months ago

Hi Terry, Apologies for your most recent experience with Infinity Motorcycles. I shall pass this over to our logistics team so we are able to look into this further. Thanks, Danielle

Posted 7 months ago

“The shipping time was very long. I eventually had to call them after week and it took another 4 days or so. Two weeks to ship is very poor.”

Posted 9 months ago

Thank you for your feedback! I apologise for the delay in delivery of your order. I shall pass this on to our logistics team so we are able to improve our services. Thanks, Danielle

Posted 8 months ago

“Great product and fast delivery but bought online and they are to big, the process of returning them on the website is a nightmare so I'll not be doing that again.”

Posted 10 months ago

Hi, Thank you for your review of Infinity Motorcycles. Apologies for the inconvenience the online return caused. We have recently resolved the issue with our online return portal. Thanks, Danielle

Posted 10 months ago

“ist purchase all ok”

Posted 10 months ago

Hi Syed, Thank you for your review of Infinity Motorcycles, We hope to see you soon! Thanks, Danielle

Posted 10 months ago

“Only 2 of the 3 items ordered were delivered.”

Posted 10 months ago

Hi, Thank you for your review of Infinity Motorcycles. Upon further investigation, it appears that your order was shipped separately, resulting in the items arriving at different times. If you have any concerns or inquiries, please feel free to contact us via email at info@infinitymotorcycles.com or by phone at 0800 130 3377. We are happy to discuss this matter further with you. Thanks, Danielle

Posted 10 months ago

“I've made 2 recent online orders, and despite advertising quick delivery neither has been with me in less than week. Whilst gods have been as described it doesn't do to be in a hurry for them.”

Posted 10 months ago

Hi Rick, Apologies for your most recent experience with Infinity Motorcycles. I shall pass this onto your logistics team so we are able to improve our services. Thanks, Danielle

Posted 10 months ago

“I ordered a beeline moto & mount for a bank holiday trip. Both showed as in stock & ready to ship. It turned out the mount wasn't in stock so it didn't arrive until the Tuesday after my trip. Customer service call was a good experience I was off an immediate refund but I decided to wait for it rather than go elsewhere.”

Posted 10 months ago

Hi Phil, We take pride in our customer service, and we are deeply committed to making sure all our customers are satisfied. Our goal is to keep our inventory as current as possible. However, we acknowledge that there may be instances where some products may unintentionally be missed in our system. If there is anything we can do to help out, please don't hesitate to email us at info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 10 months ago

“The item I ordered was available on yhe website so I paid for it. I then recieved an email (unbranded) advising it was sold out. I requested and received a refund.”

Posted 10 months ago

Hi, We take pride in our customer service, and we are deeply committed to making sure all our customers are satisfied. Our goal is to keep our inventory as current as possible. However, we acknowledge that there may be instances where some products may unintentionally be missed in our system. If there is anything we can do to help out, please don't hesitate to email us at info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 10 months ago

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Infinity Motorcycles is rated 4.8 based on 8,738 reviews