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Infinity Motorcycles Reviews

4.8 Rating 8,738 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

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About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

64

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First parcel went missing, second parcel now delayed without any reason. Maybe if your delivery company cannot be trusted then use someone else? Never had this issue with your competitors.”

Posted 3 weeks ago

Hi Eva, I apologize for the inconvenience caused by the loss of your initial parcel. I have investigated the status of your second parcel and it is currently scheduled for delivery on Thursday, March 28, 2024. You will receive a text message with your one-hour delivery window. If there is anything we are able to help with, please email us at info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 3 weeks ago

“Delivery was very fast however the air bag vest was missing the charging cable and all tags and paperwork.”

Posted 3 weeks ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. Can you please contact us at info@infinitymotorcycles.com or phone us on 0800 130 3377 so we are able to gather more details on this matter? Thanks, Danielle

Posted 3 weeks ago

“ordered product which was too small, sent item back asking for an exchange to a different size, no contact was recieved until a new item arrived that is a different size to all the paperwork.”

Posted 2 months ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to our Warranty and Returns department. Thanks, Danielle

Posted 2 months ago

“website is extremely difficult to navigate when buying vouchers”

Posted 2 months ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to our IT team so we are able to improve our services. Thanks, Danielle

Posted 2 months ago

“The quality and fit of my recent purchase was very poor. The ease of shopping and delivery was excellent but very disappointed with the product.”

Posted 3 months ago

Hi Raymond, Thank you for taking the time to leave your feedback. I am glad that the shopping experience was excellent. We hope to see you soon! Thanks, Danielle

Posted 3 months ago

“The Halvarsonns knee pads eventually arrived after some delay. I had to chase Infinity for news of my order. This was disappointing and I would have expected more proactive contact with the customer given the length of the delay. I'm pleased with the pads though.”

Posted 3 months ago

Thank you for taking the time to leave your feedback. I apologise for the delayed delivery date and for the lack of communication you received. Thanks, Danielle

Posted 3 months ago

“Unfortunately poor this time lock packaging looked like it had been opened before lock had a crack in plastic cover where key inserts also should have been a cable which ties to lock to remind it’s fitted package returned 22/12/23 as was on holiday when it arrived usually good just not this time”

Posted 3 months ago

Hi George, Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. Can you please email info@infinitymotorcycles.com so we are able to look into this for you? Thanks, Danielle

Posted 3 months ago

“placed an order its sitting with dpd in their depot (with a problem) but your offices are closed when i try to call - not very helpfull”

Posted 3 months ago

Hi Jeremy, I apologise for your most recent experience with Infinity Motorcycles. Our phone lines normal opening and closing times for the next week are below: Mon - Fri: 10:00am - 5:00pm Sat 23rd Dec : Closed Sun 24th Dec (Christmas Eve) : Closed Mon 25th Dec (Christmas Day) : Closed Tues 26th Dec (Boxing Day) : Closed Weds 27th - Fri 29th Dec : 10:00am - 5:00pm Sat 30th Dec : 10:00am - 4:00pm Sun 31st Dec (New Year's Eve) : Closed Mon 1st Jan (New Year's Day) : Closed Tues 2nd Jan : 10:00am - 5:00pm Please feel free to call us on 0800 130 3377 or email us at info@infinitymotorcycles.com. Thanks, Danielle

Posted 3 months ago

“My delivery date was 5 days ago and have had no correspondence from you explaining why”

Posted 4 months ago

Dear David, Thank you for taking the time to let us know about your experience with Infinity Motorcycles. We apologize for the delayed delivery and no contact as to why. We understand that your delivery date was five days ago, and we apologise again for the fact that you received no explanation as to why the order was delayed. I shall pass this over to our logistics team so we are able to improve our services. Again, thank you for your feedback. Thanks, Danielle

Posted 4 months ago

“Received damaged goods. Company was professional in refunding.”

Posted 5 months ago

Apologies for your most recent experience with Infinity Motorcycles. Thank you for taking the time to leave your feedback. Thanks, Danielle

Posted 5 months ago

“Web site does not function well . Could not select click and collect or pay pal . Had to choose delivery which was very slow . Web site showed a photo of a crash helmet instead of the cruise control listed . Correct items did arrive.”

Posted 6 months ago

Hi, Apologies for your most recent experience with Infinity Motorcycles! As we have recently deployed a new website, there may be glitches; however, we are currently fixing these. We hope to see you soon!} Thanks, Danielle

Posted 6 months ago

“Bought a shoei gt air 2 helmet, had it on once and the air coming through helmet was absolutely shocking for something at £550. Shop sent back to shoei 3 weeks later helmet back. Will never buy from you again. Wanted a mesh intercom system sena srl2 and they gave me one that's not.”

Posted 7 months ago

Thank you so much for taking the time to let us know about your experience, William! Apologies for the negative experience you received when shopping with us. If you would like to discuss this further please email info@infinitymotorcycles.com Thanks, Danielle

Posted 7 months ago

“I received the wrong item in my order. This happens and mistakes occur sometimes, I contacted and requested the correct item be sent out. Sent them back, and received the order quickly, however it was the wrong item again. The service for the first mistake was amazing, but getting a response the second time round hasn't happened.”

Posted 7 months ago

Hi Alex, Apologies for your experience with Infinity Motorcycles. I shall pass this over to our logistics team so we are able to discuss this issue further. Thanks, Danielle

Posted 7 months ago

“Had stock problems and delivery problems with two orders recently. One took a long while to sort out, the other was quickly resolved. Seem to have issues with live stock updates. Once I got through to the right person all was corrected.”

Posted 8 months ago

Thank you for your feedback! I apologise for your most recent experiences with Infinity Motorcycles. Recently we have had some inconsistencies with our stock feeds, we are currently looking into why this is happening. Thanks, Danielle

Posted 8 months ago

“Bit of a weird order experience - I ordered four items and two arrived (in separate packages). The other two just didn’t show up and when I got in touch it turned out one was out of stock, although it was still available to order on the website. Unfortunately the OOS item was the reason I had placed the whole order, but hey ho. At least customer service was very helpful.”

Posted 8 months ago

Thank you for your feedback. I am terribly sorry for this error and that you were not notified of this when you originally ordered. I will pass this onto our logistics team so we are able to improve our services. Thanks, Danielle

Posted 8 months ago

“Excited to find the helmet I wanted (Shoei X-Spirit 3) in my size and at a good price. Disappointed to find the bike shop I've used for 30 years near my parents had the same helmet for £38 cheaper. Tried to use Infinity's guaranteed price match to see if I could recoup the price difference. A couple of emails were sent the last being 15 days ago. Guessing they're not interested in the price guarantee and refunding the £38 to make this good and potentially keep a customer (and his network). I must add I love the helmet but shop around before you pull the trigger even if a company will use 'the price guarantee' to win your ££.”

Posted 8 months ago

“I ordered gloves with a lead time of 5 days. I have just cancelled after 14 days. Please try to be more realistic about your lead times. Your website says open from 10am and you ring and it says you are closed?”

Posted 9 months ago

Thank you so much for your feedback, Sarah. I apologise for your recent experience with Infinity Motorcycles. I shall pass this onto our logistics team so we will be able to improve our services. Thanks, Danielle

Posted 9 months ago

“Ordered jacket at 11.00 am on a Thursday as it said next day delivery. Did not arrive until Monday so I had to take a day off work.”

Posted 9 months ago

Thank you for your feedback regarding your experience with Infinity Motorcycles. We appreciate you taking the time to let us know. We apologize for the delay in delivery of the jacket. We understand how inconvenient this was for you, having to take a day off work. Thank you for your feedback and your time.

Posted 9 months ago

“I ordered a top 1st June 2023. Received a full suit. Returned as it was an error in picking item off shelf. I repacked and returned suit. Received new parcel 21st June 2023 and it was again a suit. As this seems to be a repeating error. I feel I need to buy the top elswhere instead of repeating this situation over and over. Opened first parcel and it is the Suit. Tech X Coolmax Suit PCS - RST - 103064 - black, M-L https://www.infinitymotorcycles.com/product/rst-tech-x-coolmax-suit Original order - the Top. https://www.infinitymotorcycles.com/product/rst-tech-x-coolmax-long-sleeve-top”

Posted 9 months ago

Thank you so much for taking the time to provide us with your feedback, Paul! We appreciate you letting us know about your experience and apologize for the issues you had. It is concerning to see that our errors in processing your order have repeated themselves. I have notified our online manager of this error so we are able to pinpoint where our system is not working and improve our services. We would like to discuss with you methods on how to rectify the situation and do our utmost to make sure this does not happen again. I believe my colleague will contact you directly to discuss this situation.

Posted 9 months ago

“Had some screws missing out of the box which had clearly been opened before. A phone call and told they had no more in stock but would get in touch with Oxford and then send the missing items out to me. But as of date I've not received them, so I went out and bought some”

Posted 10 months ago

Thank you so much, David, for taking the time to give us your feedback, and I am so sorry for your experience with us. We are sorry that you found yourself with some screws missing from the box and for the inconvenience that you experienced when trying to get these items. If you would like to discuss this further, please email info@infinitymotorcycles.com or phone us on 0800 130 3377 Thanks, Danielle

Posted 10 months ago

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Infinity Motorcycles is rated 4.8 based on 8,738 reviews