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Infinity Motorcycles Reviews

4.8 Rating 8,738 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

Product Reviews

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

64

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order size 3xl was sent size L. Returned and asked for correct size. Didn't hear off anybody for a week so had to chase it up.”

Posted 1 month ago

Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 1 month ago

“You never have the right size”

Posted 2 months ago

“I bought a pair of Breva heated gloves from infinity motorcycles. Having used them once I found that they did not warm my hands sufficiently. I called Infinity Motorcycles Telephone sales, explaining the situation and to politely ask if I could return them. I was immediately told that they could not be replaced as they had been used. No need for further discussion there then. To which I was told, “Goodbye then”. I shall never use Infinity motorcycles again and I am now almost £200 worse off. Make your own mind up. I am a subscriber to Which, and I will be checking my rights as a purchaser in due course.”

Posted 2 months ago

Hi Ian, Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. I shall forward this to the relevant department so we are able to improve our services. If you would like to discuss this further please email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 2 months ago

“Not great customer service. Ordered helmet for collection, was delivered to store last week. No calls received that is waiting to be collected. Find out only today when I called to the store.”

Posted 2 months ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 2 months ago

“Intially ordered online spending £300 of which £100 was a gift voucher. One key item was not available for 10 months so cancelled whole order. I was assured the voucher would be reinstated that day. It took over a week to get the voucher reinstated so I could reuse it and only after chasing 4 times. Then went into store - spend £700+ on a Rukka jacket. Only one of the two security tags were removed. On discovering this I then had to repeat my 1.5hr round trip to get it removed.”

Posted 2 months ago

Hi Alan, Thank you for taking the time to leave your feedback. I apologise for the most recent experience with Infinity Motorcycles. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 2 months ago

“Didn’t receive my voucher and took a long time to sort it out and various calls”

Posted 2 months ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 2 months ago

“It was one of the worst order experience which I have ever seen.”

Posted 3 months ago

Hi Parvaneh, Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. If you would like to discuss this please email info@infinitymotorcycles.com so we are able to look into this. Thanks, Danielle

Posted 3 months ago

“Haven’t even received my order - apparently it was refused at delivery even though no one at home. Item returned to sender with no other options available.”

Posted 3 months ago

Hi Joanne, Thank you for taking the time to leave your feedback. I apologise that this has happened. I will pass this over to our logistics team so they are able to look into why this has happened. Thanks, Danielle

Posted 3 months ago

“The product was fine but the delivery driver opened our front door to deliver without our permission. When complained delivery company wouldn't take our complaint as we are not the customer - Infinity is!!!!!!!!”

Posted 3 months ago

Hi, I do apologise that this has happened. I can see that we have reported this incident. If there is anything we can do to help, please email info@infinitymotorcycles.com. Thanks, Danielle

Posted 3 months ago

“Purchased 2x £50 vouchers for two people. They came attached to one card with one envelope. What good is that if going to two different people.”

Posted 3 months ago

Hi, I apologise for the confusion, however, our terms and conditions in the description of the Gift Card product page, do state that Multiple quantities of Gift Vouchers can be purchased in one transaction and will be dispatched within the same card. I can pass this over to the correct department so we can make the necessary changes to make this less confusing. Thanks, Danielle

Posted 3 months ago

“Wrong item sent”

Posted 4 months ago

Hi Tony, Thank you for taking the time to leave your feedback. I apologise for the inconvenience this has caused. I can see that you have contacted our Returns and Warranties department to correct this error. Thanks, Danielle

Posted 4 months ago

“Hi I only give 1 star because the box have already been opened, I don't know if is new or used”

Posted 4 months ago

Hi Jorge, Thank you for taking the time to leave your feedback. Can you please email info@infinitymotorcycles.com with more details about this so we will be able to help? Thanks, Danielle

Posted 4 months ago

“item was due to arrive on Thursday 9th November. It is now Monday 13th November and none of the three items have arrived. I called customer service who said that they will look into this. Will never use this unreliable company again.”

Posted 5 months ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. Thank you for taking the time to leave your feedback. I will pass this over to our logistics team so we can improve our services. Thanks, Danielle

Posted 5 months ago

“Helmet was on the website but informed now in stock after payment. Not happy, very disappointed.”

Posted 5 months ago

Apologies for your most recent experience with Infinity Motorcycles. We strive to maintain accurate stock levels, but sometimes human error or incorrect information can occur. In these cases, we promptly contact customers and offer alternative products if possible. Apologies for any inconvenience this has caused. Thanks, Danielle

Posted 5 months ago

“No site há modelos de capacete Arai disponíveis, quando você escolhe o capacete, ele não está mais disponível, e em outras plataformas os preços do capacete são mais baixos e aqui na Infinity ainda é caro”

Posted 7 months ago

“What I received was not what was advertised and only one key seems to work not impressed and the box was damaged as it had clearly been thrown around.”

Posted 7 months ago

Hi Chloe, I apologise for your most recent experience with Infinity Motorcycles. If you would like to discuss this further, please do not hesitate to phone us on 0800 130 3377 or email info@infinitymotorcycles.com Thanks, Danielle

Posted 7 months ago

“You guys suck. Will never use you again. will recommend you to no one . story over”

Posted 7 months ago

Apologies for your experience with Infinity Motorcycles! If you would like to discuss this further, please email info@infinitymotorcycles.com. Thanks, Danielle

Posted 7 months ago

“Bought fork oil with next day delivery. Got the product after 3 days.”

Posted 7 months ago

Hi Lukasz, Apologies for your most recent experience with Infinity Motorcycles. I shall pass this on to our logistics team so we are able to look into this further. Thanks, Danielle

Posted 7 months ago

“Item not in stock when site said it was”

Posted 7 months ago

Apologies for your most recent experience with Infinity Motorcycles. We strive to maintain accurate stock levels, but sometimes human error or incorrect information can occur. In these cases, we promptly contact customers and offer alternative products if possible. Apologies for any inconvenience this has caused. Thanks, Danielle

Posted 7 months ago

“Messed up the order in the warehouse then it took them a while to rectify it, problems with delivery company on top of it. Despatch information inaccurate on some items as well.”

Posted 7 months ago

Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our logistics team so we are able to improve our services! Thanks, Danielle

Posted 7 months ago

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Infinity Motorcycles is rated 4.8 based on 8,738 reviews