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Infinity Motorcycles Reviews

4.8 Rating 8,740 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

Product Reviews

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

64

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great lid but I ordered it with a blue visa. But a black one turned up. A bit disappointed”

Posted 3 years ago

Hello, I'm sorry you were disappointed with your recent order. The helmet you purchased comes with a dark visor, and the Blue Iridium visor in the product image is sold separately. This is detailed in the description of the product to avoid disappointment. Scorpion only provide stock photos with the blue visor fitted so we apologise for the confusion, but we do mention the description of each product that the coloured visor is not supplied with the helmet. If you have any other questions, please do not hesitate to contact us again. Kind regards, Jonah

Posted 3 years ago

“I actually ordered a helmet to be collected in Camberley store and it got posted. I wanted for the next day and discussed this when I ordered it, and was told it was in stock and can be collected, I got it 3 days later, because it was posted, a little frustrating if i'm honest.”

Posted 3 years ago

Hi Richard, We sincerely apologise for the mixup regarding your order. This was the result of miscommunication between our online team and our Camberley store, and our Camberley staff ended up dispatching your order by mistake. We will address this so the line between our online department and Click & Collect team are clear. In the meantime, if you have any further questions, please do not hesitate to contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 3 years ago

“Recipient of gift card had to drive into Nottingham Post Office to collect it, after courier failed to deliver the second time!”

Posted 3 years ago

Hello, I'm sorry our Parcelforce courier services didn't deliver your order. We try to ensure that all orders are delivered successfully, however, due to the difficulties faced as a result of Covid-19 and the surplus of online orders as a result of the recent lockdown, sometimes Parcelforce fail to deliver, and these parcels are then taken to your local post office. This is intended for your convenience, but in this case it was not, and we can only apologise for this, If you have any other questions, please do not hesitate to contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 3 years ago

“The product I ordered in November was not going to be available for delivery until March, so we agreed to cancel the order. I had to chase twice to get the refund. I like infinity but this last encounter has been off-putting.”

Posted 3 years ago

Hello, I'm sorry you were unhappy with your recent experience with us. In-store refunds are processed at the same time as your return, and the funds take around 5 working days to process into your bank account. I apologise for the delay, but this is an automated process that we cannot speed up and we ask for your patience. Kind regards, Jonah

Posted 3 years ago

“I ordered the wrong boots and wanted to exchange to a more expensive pair. I was told that I could not do this and that I would need to return and then reorder. Took too long so I returned them and ordered from another supplier. Very poor service that I did not expect.”

Posted 3 years ago

“No update of tracking and 2 weeks later than estimated delivery....”

Posted 3 years ago

“So rude customer service”

Posted 3 years ago

“Package was sent to the wrong overseas address despite ordering online. 4 weeks from initial purchase to getting a full refund”

Posted 3 years ago

“Boring old stock. Unimaginative range. I was given a token and went to look at boots and jacket. Can't believe how dull the options were. And no explanation of how I get back the remainder of gift token value. Won't use again.”

Posted 3 years ago

“There is way too much disconnect... Existing vouchers don’t show up under loyalty account. They have to be provided separately. In-store orders don’t show under account when checked online nor do telephone orders (from so-called “online team”) making order history fragmented across 3 separate systems. Customer unable to view comprehensive order history as a consequence. You have capacity for remote transactions as evidenced by online orders and special telephone orders (from the “online team”) but your stores profess they can’t do any remote transactions meaning they couldn’t even cancel an order over the phone prior to despatch without a face to face interaction making customer’s right to cancel extremely inconvenient. In-store staff do little to help you use your vouchers earned through loyalty. I had to resort to online ordering to benefit from any loyalty. With regards staff... I’ve had a better experience with online team than in-store team.”

Posted 3 years ago

Hi Ritchie, Thank you for your feedback regarding your shopping experience with Infinity Motorcycles. We are always seeking to improve our website, daily operations and functionality to be as convenient and seamless as possible, so we appreciate and value all your feedback and points. Regarding your order history, we provide receipts for online and in-store purchases at the point of sale for you to retain. However, we are able to provide your entire order history at your request (or until a point where backdated technology prevents us from accessing said information). Concerning remote transactions, our stores use chip and pin in order to complete payments. For security purposes, we do not retain your payment information on our systems, so we require you to enter chip and pin, in person, in order to process a refund for your in-store purchases. And as for Club Infinity, we have a dedicated team that supports our loyalty scheme to answer customer queries, manage your account and loyalty points, and to assist our in-store staff with club cards and vouchers. If you require any assistance with your loyalty card, you can ask a staff member in-store who are able to contact our team, or you can send an email to club@infinitymotorcycles.com and we will do whatever we can to help. Kind regards, Jonah

Posted 3 years ago

“found alot cheaper”

Posted 3 years ago

“The Sat Nav is really good but delivery was too slow. On the site it said next day delivery, but the item wasn't released from the supplier to the post office delivery until 48 hours after order date according to the parcel force tracking information. I was trying to replace a failed sat nav before my travel to Scotland of the Saturday item was ordered Tuesday arrived the following Monday I was alraedy away by then. Tried to contact Infinity through their site but got no response. Shame...”

Posted 3 years ago

Hi Darren, I'm sorry you received your order later than expected. We try to maintain 100% accuracy on our delivery times, however, because there are a number of factors in the process of dispatching your order, and due to the uncertainty of the current climate, some delays are to be expected. In the case for your order, it took around 3 days to arrive with us from our supplier before we could dispatch your item. I hope you can understand this. Kind regards, Jonah

Posted 3 years ago

“No refunds on items purchased in store only store credit! Very disappointed in this. Not sure if I will be a return customer very tempted to only use Sportsbikeshop.com for all my motorcycle related purchases.”

Posted 3 years ago

Hello, I'm sorry you are unhappy with our customer services. As per our returns policy, items bought in error may be exchanged for goods of the same value or a credit voucher for the amount of the purchase. We only offer refunds for products that are given faulty or defective, I apologise for this inconvenience. We do however offer 90 day free returns for online purchases, so if you were to purchase on our website, we would be able to offer you a refund or exchange. Kind regards, Jonah

Posted 3 years ago

“Order some bike mitts, said was easy fit but doesn’t come with all fittings, I wouldn’t have brought them if I new.”

Posted 3 years ago

Hello, I'm sorry you were unhappy with the product you purchased from us. The product should have come with all the components needed to fit to your motorcycle, so if you contact us at info@infinitymotorcycles.com and let us know the components that are missing, we could arrange to have these sent to you. Kind regards, Jonah

Posted 3 years ago

“Love the helmet design, however it was dropped once at waist height and the internal mechanism that keeps the visor attached broke off.”

Posted 3 years ago

Hi Jack, I'm sorry you were unhappy with the services we provided you. Your helmet is covered under warranty from the date of purchase and covers all manufacturing defects, but this does not cover accidental damage to your helmet i.e. dropping the helmet. I'm sorry but in this instance, there is nothing more we can do and we actually recommend you replace your motorcycle helmet, as the damage caused by the drop may have compromised the structure and shock-absorbing performance of the helmet. Kind regards, Jonah

Posted 3 years ago

“Ordered goods and a week later was told that they were discontinued, but still being advertised. Money was charged to my credit card before being told this, but was later returned. Must try harder!”

Posted 3 years ago

Hi Roy, I'm sorry the item you ordered was out of stock. We try to maintain 100% accuracy on our stock levels at all times, however, with the sheer amount of products we have available for sale, there are occasions where our levels are inaccurate. In this case, the item was discontinued with our supplier without our knowledge, I apologise for this. If you have any further questions or concerns, give us a call on 0800 130 3377 or email us at info@infinitymotorcycles.com, and we'll do whatever we can to help. Kind regards, Jonah

Posted 3 years ago

“One of your sales staff at Honda Chiswick outlet should be nowhere near dealing with the public ....down right rude I spent my money elsewhere. As for online no problems.”

Posted 3 years ago

Hello, We apologise for your recent experience shopping in our Chiswick store. May I ask you to email us at info@infinitymotorcycles.com and provide us with more detail on your in-store experience? We want to do whatever we can to resolve your issue and to improve our services. Kind regards, Jonah

Posted 3 years ago

“Tried to order the items in store. Was told on a Saturday they wouldn’t be able to order till Monday so called up Monday to check it was in (it hasn’t been placed) called back Friday to see where it was and still apparently no stock. (Online site showed in stock) still haven’t heard any information about them from the store. Received the trousers 3 days after ordering them online. store was very unhelpful in making sure we were kept up to date with our order.”

Posted 3 years ago

“I was disappointed as I ordered a pair of ladies motorcyclist trousers - and was not told that they were not in stock for 2 weeks !! As I am sure you are aware Ladies motorbike gear is hard to find a nice feminine style etc. I had a couple of other options that were on "sale" and I have now missed these sales- I have been wearing Held trousers to a while and really like the fit etc. I now need to replace them, so sad that I now cannot !!!”

Posted 3 years ago

Hi, I'm sorry the trousers you ordered were not in stock with us. We try to maintain 100% accuracy on our stock levels, however, with the sheer amount of products we have available for sale, there are occasions where an item displaying as available is incorrect. This was the case with your order, and due to the complications of COVID-19, our supplier were waiting on a restock for your trousers. We extend our fullest apologies for the stocking error and for the length of time in waiting for the trousers to come back into stock, however, this was not in our control. We hope you shop with us again, so we can prove that this experience is not reflective of our general services. Kind regards, Jonah

Posted 3 years ago

“Very poor communication by email with contradictory emails being sent about whether the item was ready for collection or not. Took longer to arrive at my local store (York) than initially expected. The staff at the York store however were excellent in keeping me informed of the actual status of the order and informing me when it had arrived for collection.”

Posted 3 years ago

Hi Andy, I'm sorry for the issues surrounding your Click & Collect order. We are processing orders as normal, but due to the current pandemic, we have experienced some delays to orders which are out of our control. With the easing of the lockdown, we hope these delays will be minimised as our courier services adjust to demand. As for the email correspondence, what issues did you have regarding collection? If you can respond to us at reviews@infinitymotorcycles, we can take note of your feedback and investigate the problem. Kind regards, Jonah

Posted 3 years ago

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Infinity Motorcycles is rated 4.8 based on 8,740 reviews