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Infinity Motorcycles Reviews

4.8 Rating 8,738 Reviews
94 %
of reviewers recommend Infinity Motorcycles
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About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024
JENNIFER DAVEY
Infinity Motorcycles 5 star review on 20th February 2024
Jess Nelson
Infinity Motorcycles 5 star review on 2nd February 2024
David Bishop
Infinity Motorcycles 5 star review on 2nd February 2024
Ian Fox
Infinity Motorcycles 5 star review on 2nd February 2024
Ben Saunders
Infinity Motorcycles 5 star review on 22nd January 2024
Anonymous
Infinity Motorcycles 5 star review on 22nd January 2024
Peter Way
64
Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ryan
Verified Buyer
“As a previous regular customer (emphasis on the previous) I really enjoyed shopping in Infinity Motorcycles, and always thought the staff were very helpful and the product range varied. Having passed my bike test last year, I have spent a considerable amount of money in store and online. However after my last shopping experience, I am sad to say that I won’t be back. I placed an order for boots online and decided in the end to return them. It said on the website “You can return your goods to any Infinity Motorcycles Store” so I called in to the Belfast store, where I normally shopped, to return them. I was first told, in quite an aggressive manner, that I couldn’t return them in store as the online department “was a separate business”. Only when I mentioned to the lady, that it states on their website that I could return the item to any store, that I was told (with a lot of attitude) that I could fill in a form to have them returned. It might not sound like a huge issue but having always received exceptional customer service from other staff members, I was very disappointed about the manner in which I was spoken to. There are plenty of other shops for me to get my motorbike gear so I will not be purchasing anything else from Infinity. It is a real shame that customers are treated so well when spending money, but so badly when returning an item.”
Helpful Report
Posted 4 years ago
Fabio
Verified Buyer
“An absolute failure. I had a £10 club Infinity voucher and I ordered a jacket on sale, only to find out that it was no longer in stock. I chose a different jacket, which arrived damaged. I returned the jacket to get a new one, only to be told that the damaged item was the last in stock. In the end I obtained a refund, never got the voucher back... Never again! I’d rather buy elsewhere, if it means paying slightly more - good service and efficiency are worth the extra moneys!”
Helpful Report
Posted 4 years ago
Hi Fabio, We extend our fullest apologies for the issues you suffered shopping with us. I have responded to your review on our Trustpilot page, which I will copy for you below as they relate to the same issue. Kind regards, Jonah --- Hi Fabio, We sincerely apologise for the issues surrounding your shopping experience with us. We value your feedback and would like to do whatever we can to appease you. I have spoken with my colleagues in our customer service team with whom you been in contact with. We try to maintain 100% accuracy on our stock levels at all times. However, due to the sheer amount of products we have available for sale, there are occasions where we experience an inventory error, or an item becomes discontinued without our knowledge. This was the case with your jacket, and we were, unfortunately, unable to provide the item you ordered. I believe we offered you an alternative Tucano Urbano jacket which we dispatched to you but arrived damaged. We didn't have knowledge of this but I apologise profusely for this. We understand we have let you down, but we will do whatever we can to improve our picking and packing services to ensure all products are dispatched as intended. If you have any further issues or questions, please do not hesitate to contact me here. Kind regards, Jonah
Posted 4 years ago
Colin
Verified Buyer
“Items. As being listed were not in stock. The stuff that was in stock didn’t arrive. Luckily I managed to go elsewhere and get the stuff in time for my Holiday. Won’t trust infinity ever again.”
Helpful Report
Posted 4 years ago
Wayne
Verified Buyer
“I've not received confirmation my return has been collected. One of my recent orders-I've not received confirmation it's been received despite payment been taken. I have not received any notifications on when my orders are going to be delivered.”
Helpful Report
Posted 4 years ago
Alan
Verified Buyer
“Ordered a one piece leather suit 1 month before a planned trip waited 3 weeks until after the estimated delivery with no updates not much more to say will not use ever again”
Helpful Report
Posted 4 years ago
Hi Alan, We sincerely apologise for the delay in your order. We value your feedback and will do whatever we can to improve our services and find a way to appease you. The item you purchased displayed a special order, with a predicted dispatch of 2 to 3 weeks unless contacted. We try to maintain 100% accuracy on our stock levels at all times, and because we needed to order the item directly from the supplier abroad, we predicted around 3 weeks before dispatch. I'm sorry for the inconvenience. After you cancelled your order, the item has since been delivered to us, so in case you are interested in re-ordering the item, we can dispatch this to you sooner. If this is something you would be interested in, you can email us at info@infinitymotorcycles.com or call us on 0800 130 3377. Kind regards, Jonah
Posted 4 years ago
Billy
Verified Buyer
“Ordered boots, arrived next day, they were too small, I wanted the next size up, so returned them to the Glasgow store, only to be told they can’t order me the bigger size and I would need to contact the online store, as this was good Friday I had to wait until the Tuesday, phoned up and said I didn’t want a refund, just send me the bigger size, yes he would take care of it, no email or text arrived saying this had happened, phoned the next day, said it was all sorted and the would be with me by the end of the week, as they had sourced them from one of the stores, ok fair enough, end of the week comes still no boots, phoned again, to be told there was a problem and were waiting for them to come in, even though the website was showing them available, pretty. Poor overall, I asked for a refund, went elsewhere and got them £20 cheaper, why the shop can’t order them is beyond me and absolutely rubbish communication, don’t think I will be back”
Helpful Report
Posted 4 years ago
Hi Billy, I sincerely apologise for the issues surrounding your shopping experience with us. We appreciate your feedback and want to do whatever we can to rectify the issues you suffered. I've spoken with my colleague in our returns department, with whom you've been in contact with. According to our information, our Glasgow store performed an admin error by performing a refund for your purchase rather than ordering directly from our suppliers, as they were available at the time. I sincerely apologise on their behalf and would like to do whatever we can to appease you. If there is anything we can do for you, please contact us on 0800 130 3377 or email us on info@infinitymotorcycles.com. Kind regards, Jonah
Posted 4 years ago
Daniel
Verified Buyer
“Stock level on the website so I was able to order stock that didn’t exist. I was contacted by Infinity to advise of the error & that it would take 10 working days for stock to come in.”
Helpful Report
Posted 4 years ago
Hi Daniel, We sincerely apologise for the stock inconsistency. We value your feedback and would like to do to whatever we can to assist you. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, there are occasions where we experience an inventory shortage, or an item becomes discontinued without our knowledge. I believe you are in contact with a member of our sales department Mike, who will be in contact with you momentarily. Kind regards, Jonah
Posted 4 years ago
Anonymous
Verified Buyer
“Appalling service. Ordered 2 clothing items, which displayed as being in stock and highlighted delivery within 2-3 days later. After waiting a week, I chased the order to be informed one of the items was out of stock. I was informed that delivery would be made to me the next day, however, this was not acceptable as I had given a work address for delivery and wouldn’t be there on a Saturday. As a result, I requested cancellation of the order. No email response and the order then displayed as ‘despatched’, therefore expecting delivery. I chased again to be told the order had been cancelled. This was my first order with Infinity Motorcycles and I was appalled with the utter lack of customer service and communication. I’ve not received an apology.”
Helpful Report
Posted 5 years ago
Hi, I am so sorry for the experience you received shopping with us. My colleague Kelly, with whom you've recently been in contact with, has informed me of the issues surrounding your order, and I want to extend our fullest apologies for the mix-up concerning the delivery date and the cancellation of your order. We try to maintain the utmost accuracy on our stock levels at all times. However, with the massive inventory of items we have available on our site, there are occasions where we experience a depletion of stock, or an item becomes discontinued by our suppliers without the prior knowledge to mark as unavailable. This was the case with your item; we understand we have let you down and for that. As for the dispatch email, this is very unusual that we didn't send you a dispatch email, however, I will ask our technical support team to investigate this. We take your feedback very seriously and will do whatever we can to improve our services in the future. We apologise profusely for the experience you received with us, and your feedback has been relayed to the relevant departments to limit stock inconsistencies and dispatch errors in future. If you have any future issues or queries regarding this or anything else, please do not hesitate to contact us on info@infinitymotorcycles.com or call us up on 0800 130 3377 and if there's anything else we can do for you, please let us know. Kind regards, Jonah
Posted 5 years ago
Marius
Verified Buyer
“I ordered the gloves when I was out of the country. I opened the package after the 15days return policy, this is on me. The product is broken between the finger, which will not make it waterproof anymore.”
Helpful Report
Posted 5 years ago
Hello Marius, Thank you very much with making an order with Infinity Motorcycles and I am sorry that the gloves you received are not satisfactory. Our returns policy is in fact 90 days, so you have 90 days from date of receipt of the purchase. Could you please take some images of the fault with the gloves and email them to Info@infinitymotorcycles.com and we can look to begin to look for a solution for this issue. Thank you, Aaron
Posted 4 years ago
Trevor
Verified Buyer
“Competitive pricing and good delivery to Northern Ireland”
Helpful Report
Posted 5 years ago
Kieran
Verified Buyer
“Helmet too small and couldn’t return under very strict helmet return policies £330 I’ve lost.”
Helpful Report
Posted 5 years ago
Ian
Verified Buyer
“Tried to order three helmets as advertised all out off stock due to stocking errors.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Customer service is awful and despite returning a helmet that was bought as a gift 18hrs ago we were not allowed a refund. Wife bought the helmet on their advice and recommendation and thought it could be returned, but no returns”
Helpful Report
Posted 5 years ago
Hi, We're sorry we weren't able to satisfy your request. As you have left negative feedback in multiple sources, I will post our original response to your Trustpilot review here. If you have any questions on this or would like to follow up on your exchange, you can email us at info@infinitymotorcycles.com or visit our York store which you originally purchased from. Kind regards, Jonah --- "Hi, We're sorry you were unhappy with your experience shopping with us. I have spoken to my colleagues at York with whom you originally purchased from in order for me to completely understand the situation, and with any relevant parties to ensure I give you the correct information. Please allow me to explain this further. We work in conjunction with Trading Standards and operate under this policy for our retail and customer services. We try to be as fair as possible to our customers and give you as much information about your purchase and our returns policy as possible before you make a purchase. Attached to our tills in-store, and at every point of sale in our business, you will find a sign which will outline our Returns & Special Orders Policy. This is so you are aware of the process to prevent situations like this from occurring. As per this policy, and our terms and conditions, unfortunately, you are not entitled to a refund. However, we are happy to accept an exchange for your helmet or alternatively, provide you with a credit note for the amount you spent on the item. This is because your purchase is classed as a 'safety accessory'. As per our Returns policy: "Items bought in error may be exchanged for goods of the same value or for credit vouchers only if bought back, unused, within 14 days with proof of purchase, with the exception of Crash Helmets (See our 7 day exchange policy on helmets) and Back protectors, which we cannot accept back once they have left the premises due to safety implications. As per our 7 Day Helmet Exchange Policy, which in addition to your statutory rights, "entitles you to exchange only a helmet bought in store with a valid receipt within 7 days of purchase. Helmets must not have been worn on the road and must remain in original condition and returned to us with the following: The original box, manual, helmet bag and the visor sticker must still be attached." However, as a gesture of goodwill, we are alternatively prepared to offer you credit vouchers for the same value as your purchase. However, an unwanted item is not a valid reason for a full refund. As per our Returns Policy: “Refunds will only be given on faulty or defective goods with proof of purchase." Our aim is to ensure that you are 100% satisfied with your purchase. We're sorry we weren't able to satisfy your request, however, we are prepared to organize an exchange for you. You can find the full information of our Returns Policy online here: https://www.infinitymotorcycles.com/delivery-and-returns If you would like to discuss this further, you can email us on info@infinitymotorcycles.com or visit our York store to arrange the exchange. Kind regards, Jonah"
Posted 5 years ago
Nigel
Verified Buyer
“Not really impressed with the service, I ordered Falco Kodo boots from the promotional email, paid online & got delivery within 48 hrs, boots as ordered, looked good but didn’t fit me so I took them back to my local Infinity store & they ordered replacements. I went back a couple of days later to pick up the replacements but they where badly marked & each boot was a different shape so ordered more replacements. I went back to pick these up & though these looked like new boots they did not match the boots I ordered or the boots originally ordered.”
Helpful Report
Posted 5 years ago
Hi Nigel, We're sorry you were unhappy with the product you received while returning your products in the store. This sounds like a staff error. If you are unsatisfied with the product, can you contact the store you purchased from to seek a refund? You can find all the contact details here: https://www.infinitymotorcycles.com/find-a-store We apologise again profusely if there is anything our online team can do, email us on info@infinitymotorcycles.com and we'll do anything we can to please you. Kind regards, Jonah
Posted 5 years ago
Denis
Verified Buyer
“Placed the order, later told it was out of stock. When followed up they just seemed keen to cancel the order.”
Helpful Report
Posted 5 years ago
Hi Denis, We're sorry one the item you ordered was unavailable with us. We take your feedback seriously and will do whatever we can to improve our services. We try to maintain 100% accuracy on our stock levels at all times. However, due to the sheer amount of products we have available for sale, there are occasions where we experience an inventory error, or an item becomes discontinued without our knowledge. This was the case with your order, and we were, unfortunately, unable to provide the item you ordered. We understand that we have let you down, and for that, we apologise profusely. Kind regards, Jonah
Posted 5 years ago
Sandy
Verified Buyer
“Orders were confirmed on the basis of stock availability and then after confirmation told it wasn't. Customer service after when querying very poor. Ordered same products with SportsBikeshop for cheaper and fantastic service. I'd 100% recommend them instead.”
Helpful Report
Posted 5 years ago
Hi Sandy, We're sorry you had a negative experience shopping with us. We value your feedback and would like to do whatever we can to improve our services anyway we can. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, and the demand for popular items at times exceeding our expectations, there are times where we experience an inventory shortage, or an item becomes discontinued without our knowledge. As for our customer services, we try to let you know as soon as possible if an item you've ordered is out of stock or unavailable. If this is the case, we will attempt to offer you a replacement item similar to the one you ordered, however, if this is not the case we will cancel your order and process you a refund. We understand that we have let you down, and for that, we apologise profusely. If there is anything we can do for you, please reply to my email here on review@infinitymotorcycles.com. Kind regards, Jonah
Posted 5 years ago
Richard
Verified Buyer
“Never dealt with infinity previously so thought I would try them. Saw the product was in stock so ordered on that basis. Turns out item was not in stock and was called to that effect. Item now on back order and am still waiting...3 weeks later - not the best impression to a new customer. Will definately look at other marketplace options before ordering in future.”
Helpful Report
Posted 5 years ago
Steve
Verified Buyer
“No acknowledgement email from online shop, Slow delivery, had to chase”
Helpful Report
Posted 5 years ago
Trevor
Verified Buyer
“Part of the order was out of stock so delivery was 4 days later than told. Unfortunately I was told this at time of order so I had to get an alternative locally as the bike is in daily use.”
Helpful Report
Posted 5 years ago
Jordan
Verified Buyer
“Ordered bike cover, then received email saying it wasn’t in stock but didn’t get offered a replacement cover. So Money returned”
Helpful Report
Posted 5 years ago
Infinity Motorcycles is rated 4.8 based on 8,738 reviews
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