InCrystals Reviews

Name: InCrystals
Address: Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW, HARROW
Rating: 4.37

4.4 Rating 640 Reviews

83 %

of reviewers recommend InCrystals

4.4

Based on 640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About InCrystals:

Since 2005 , we’ve been at the forefront of creating laser photo crystals and photo gifts using
advanced digital technology. We like to think of ourselves as pioneers turning your photos into a
range of long lasting gifts.

Visit Website

Phone:

02088615251

Email:

info@incrystals.com

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The battery compartment does not work! I brought it solely as not to have cables. Not impressed at all.”

Helpful Report

“Really disappointed with this purchase, I have several ones from other places and they look amazing, the photo engraved has the lining of the photo and they have not even placed it properly in the heart, all others look like it isn't even from a photograph, way too much space has been left and looks tacky, defo won't be ordering from here again, ended up wasting £50, ended up going back to a place I have went before gave the same photo and got it delivered today, looks 10x better and doesn't have the sides of the photo in the heart. It did cost more than this one I bought but considering I just wasted £50 and wouldn't even think about giving this as a gift to anyone, I guess it is true, you get what you pay for, I just wish I actually knew before hand before I ordered and saved me money.”

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“My order came and it was wrong so I contacted them via 2 email addresses more than 3 times and went on Facebook page,tagged them and asked for help and still no reply. Very disappointed”

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“Haven't heard anything from your company or had any update on my delivery and for the amount spent you would think it would be treated with great customer care”

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“The package arrived damaged, with insufficient protection in a poorly fitted cardboard box, and no bubble wrap. E-mailed the company asking for help/replacement but no response so far...”

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“After failure to deliver by due date sent email-no reply. Rang 3 times took details no call back. Zero customer service! Thought it's a scam? Royal Mail sent delivery details-nothing from company. Arrived 8 days after due date. It was very good! Pity customer service did not match up to it.”

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“Beware, avoid,liar. The product does not match the description, it was supposed to be personalization, but it is not. The photo is not visible, blurry. I honestly do not recommend it. Waste of money.”

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“I have been trying to contact Incrystal by ringing and ringing i finally got through on a premium rate number, i have been promised a call back to which i hold no hope, i bought a multi colour light with remote which was missing from my purchase so have been looking to contact you as you have probably guessed to no avail , sort it out. Neil Dowling.”

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“It's been over 2 weeks since I ordered and no product as yet , also no response to my email sent a week ago either”

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“Shoddy item and poor customer service. I wouldn't recommend. You can barely see the image on the crystal that was sent to me. Not at all like the pictures on their website. They advised they would send me another better quality crystal which never happened. Then when chasing, didn't respond to my communications.”

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“InCrystals have sent me an email to review them so I gave 1 star. I emailed them as it states on the website to upgrade delivery to next day after processing for £8, I received no reply. I was supposed to receive a tracking number for normal delivery which I didn't and I'm still waiting for my crystal to be delivered 5 days late now. So I can only give a bad review.”

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“Not great quality only colour red was expecting a colour change to several colours one bulb not working ,to much effort to send back due to disability,so will keep and look for another else where.will not buy again fron incrystals sorry.”

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“To small in your pictures it’s showing much big”

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“the led base doesn't light up at all, I charged it soon as I received it in the post. if you can help in anyway please or send me another that will work properly Thanks.”

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“Very poor 😢 No info on where or when my purchase I coming... ordered 3 weeks ago”

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“Didn't get all my grandchildren in the crystal photo not happy”

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“Asked to review before I have even had a dispatch notice so here it is 🤣”

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“Product has just arrived and I am very disappointed as the pendant is damaged. I have tried to email Incrystals three times to arrange return and replacement however on every occasion the email bounces back as undeliverable? Not impressed.”

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“The crystal itself was lovely and nice quality, however I was very disappointed with the service as our order arrived later than it should have. We had ordered it as a gift for my friends wedding and unfortunately it did not arrive in time, despite me emailing the company and them telling me it had been dispatched 3 days prior. The light stand was also very poor and cheap quality and did not rotate as it said it would!”

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“I ordered my gift and have not received or even had reply to my emails. Not very business like.”

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InCrystals is rated 4.4 based on 640 reviews