ImpraGas Reviews

2.5 Rating 105 Reviews
39 %
of reviewers recommend ImpraGas
2.5
Based on 105 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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ImpraGas 1 star review on 25th June 2020
Jack
Anonymous
Anonymous  // 01/01/2019
Was told I'd not need new radiators and just get them flushed, they swapped out my boiler which was working fine & still the original radiators are cold. Totally pointless waste of money. The hall one is the only one that gets hot, but I can't turn it down as they couldn't stop it leaking so they took the thermostat with them instead of leaving it. I paid for that thermostat. Complained and was supposed to get a manager come round with one but he never turned up. I was hounded by the billing team to pay even though I wasn't happy about everything. Would not use this company again or recommend them!
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Posted 2 years ago
Arguments and poor service during installation. Paid extra for 10 year service plan. However no return for the money. Spoke to someone on a mobile but they denied anything to do with Impragas it was all a disappointing con.
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Posted 2 years ago
If there could be a minus star I would give that. Had boiler installed December 2018. Problems too numerous to mention ! Kept calling and then discover they have sold the company to REL capital. Tried them . No reply to E.mail. Have just managed to get a reply from telephone number of REL and have been told that the company was never sold to them . The sale did not go through ! Who is telling lies. On utube Joseph Valente states he sold the company to REL Capital and that they have taken over all the customer warrantees. What is the truth and what happens to our annual service for 10 years. ? Totally miss sold.
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Posted 2 years ago
Yes sold a service which hasn't been honoured by new owner. The ex owner of Impragas should be prosecuted. Our new boiler had faults from the installation of not being done properly by a so called engineer. The service was due in January, luckily we found someone local to us who serviced it today and will come back and do the necessary to make it safe for us to use. Thankfully we haven't been gassed. Alan Sugar needs to know that his apprentice who has got rich quick on this disaster.
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Posted 3 years ago
Miss sold a 10 year service all the while they knew they were not going to exist this year.
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Posted 3 years ago
We know that impragas changed its name to VBH which was sold to Roadways Express Limited. On purchasing, it took on the historic service agreements, but it too went into liquidation. One could try to submit a claim in that liquidation. Contact Chris Herron of Herron Fisher. Tel: 02086882100 Antony Pittaccio
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Posted 3 years ago
Boiler installed Dec 2019, booking them in for the actual installation was a nightmare (that should have been our first clue!) We then called for the installation certificate, to be given the run around- 'email this person'... that person' with no results. Post first national lockdown 2020, we attempted to contact them again, to find they have disappeared off the face off the earth, with a £95 extra for the 10 year service, no comms, and news of them having gone into liquidation! Irresponsible company leadership, lack of integrity- Cowboys! Do not underestimate the impact of this behaviour, spread the word, do not allow others to be out of pocket. Recovering funds from credit card companies can be stressful and time consuming- they knew full well they were going into administration, these decisions are not overnight!
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Posted 3 years ago
Had boiler and 3 new radiator s put in November 2018 never had a service, never received 10 year certificate, they left my walls damaged, rubbish in garden, I'm now paying my own boiler service, they should not be allowed to get away with this, any advice?
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Posted 3 years ago
Boiler installed Nov 2019, snagging items and 1st service required (10 years free service offered at purchase) but they appear to have disappeared---its a scam
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Posted 3 years ago
I reclaimed the entire cost or the boiler, installation and 10 year guarantee from my credit card.
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Posted 3 years ago
Boiler installed Nov 2019, snagging items and 1st service required (10 years free service offered at purchase) but they appear to have disappeared!
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Posted 3 years ago
I got a new boiler put in a couple of years ago which has a 10 year free service guarantee. I am unable to contact them via phone or emails as they just bounce back. If anyone hears how to contact them please let me know?
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Posted 3 years ago
A very simple question.....where are they now? They've disappeared. Very disappointing. I need a gas safety certificate from them.
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Posted 3 years ago
I had my gas boiler in the house replaced by Impragas in August 2019. I had a letter from them giving a 10 year Free service guarantee provided first service has been carried out within 30 days of first Anniversary of installation. Now I was trying to get hold of them through phone/email, I had no joy. A rather disappointing performance, I think Department of Trade and Industry needs to protect, Customer Like me in some way.
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Posted 3 years ago
Cowboys, failed to turn up and a took a day off work, didn’t tell the electrical engineer he turned up. Full flush took minutes instead of hours. Electrics wired to the Honeywell thermostat isn’t linked, won’t work unless heating is on. I could go on and on. So I can’t put the hot water on unless I put heating on and they won’t fix it because I have a boiler warranty not electrical, so won’t do it. Is there anything I can do or contact?
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Posted 3 years ago
I resent even giving one star to these cowboys! What a joke. A complete shambles from start to finish and now they have disappeared off of the face of the earth. We paid extra for a 10 year service plan and I haven't even managed to have 1 service done. I don't think I would want them anywhere near my boiler now anyway!
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Posted 3 years ago
IMPRA GAS NOW KNOWN AS ROADWAY
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Posted 3 years ago
looks like this guy took us all for mugs. I'm disputing all payments to Impragas via my credit card company. They've now set themselves up as The Good Boiler Co Company number 12568136. Spread the word and make sure these cowboys don't get to carry on swindling the public
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Posted 3 years ago
Made awful job of new boiler fitting using cowboys, pipes under floor sticking up too high, no certificates given year later and they don’t answer your emails. Hid rubbish in our garden, made massive mess, cut through asbestos and used our hoover to get rid of it..didn’t do power flush/lied said they had and then had to come back to complete . absolute joke!!!!
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Posted 3 years ago
Impragass are a complete rip off, had my boiler replaced with them and after one month it started to leak and was promised 10 year guarantee for servicing tried to contact them during the start of COVID-19 and was told they were shut for the time being, now trying to contact them again to get the issue resolved I’ve found out they have liquidise and changed company names, I’m disgusted that they have promised a service which I took a loan out to pay for in full and now I’m not receiving it and going to have to pay another company to fix the issues
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Posted 3 years ago
ImpraGas is rated 2.5 based on 105 reviews