Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 916 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 916 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

Impact Furniture 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product. The assembly instructions were brilliant. I’m really happy with my bedroom furniture thankyou”

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Posted 1 year ago

“It is flat pack and as ever the instructions could always be better, but the build quality is good, and even more so the design is something different and uniquely great. Looking for a TV stand next, but would recommend this company, and will use them again in the future. Have now bought 2 pieces of furniture, a sideboard cupboard for the dining room, and a tall 3-door cupboard for the home office. Had a problem with the alignment of panels for the pre-constructed doors on the first order which the customer service reviewed and rectified without any drama at all, hence the confidence to buy the second item. Very pleased with the items and very confident in the service provided. Also very well packaged, the second item came on its own mini pallet vertically stacked to protect it during transit.”

Impact Furniture 5 star review on 6th November 2022

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Posted 1 year ago

“Lovely modern furniture that was easy to assembled and install. Customer service was exceptional.”

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Posted 1 year ago

“Very pleased with our purchase Packed very well with no damages”

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Posted 1 year ago

“Instructions were awfull not one item of all the pieces were numbered not all screws were there and the draw is not straight now its put together”

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Posted 1 year ago

“Very quick delivery on order. The unit I ordered had missing parts. Impact furniture gave me a full refund and took collection of the unit on my request. Very pleased with their service.”

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Posted 1 year ago

“Very nice cabinet and good Company”

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Posted 1 year ago

“Good communication, a small issue with delay time but I was made aware quickly and reimbursed for delivery to compensate. Very happy.”

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Posted 1 year ago

“Great customer service, ordered wrong item and they got it all sorted straight away for the correct item I meant to order. Great with delivery times, and organising what day delivery was best for us. Delivery driver was spot on and brought item as close to house as he could.”

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Posted 1 year ago

“Delighted with dining table from Impact Furniture, despite Tuffnells messing up the delivery, Matthew was very helpful in sorting that out and also two legs received damaged (again probably due to Tuffnells!) that were replaced without question and within the timeframe advised. Excellent service, thank you.”

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Posted 1 year ago

“Very pleased with the cupboard - it fits into an awkward space and looks really good.”

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Posted 1 year ago

“3 items ordered, only 2 received 3 weeks later! Furniture received seems ok, just wondering if the last item will ever turn up, perhaps they should change their delivery co..”

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Posted 1 year ago

“Beautiful cabinet. Looks way more expensive than it cost. We get lots of compliments on it. Very pleased with it.”

Impact Furniture 5 star review on 5th September 2022

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Posted 1 year ago

“No problems with product or delivery. Assembly instructions clear. Overall very satisfied.”

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Posted 1 year ago

“Absolutely delighted with the 2 units in white and ‘oak’. They look and feel much more expensive than they were and not hard to put together. Delivery was good and they were very well packed with no chance of getting damaged! Will happily use Impact Furniture again.”

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Posted 1 year ago

“Atrodo gražiai,bet jau besukant varžtus pradeda byreti.”

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Posted 1 year ago

“Can’t fault the product, delivery or aftercare service. Just Brilliant!”

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Posted 1 year ago

“Good products and good service. The product came well wrapped to protect it (lots of bubble wrap!) and was easy to put together and install. Overall happy with the purchase :)”

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Posted 1 year ago

“Im no novice to building flat pack and the Cabinet is fine, build wise. However there were no reference letters on any of the furniture to tie up to the build instructions and irs very easy to get several pieces the wrong way around and in the wrong place. There is also an issue by following to the letter that towards the end of build a couple of pieces cannot be fastened correctly as the fixing location is hidden by one of the first few steps of build.”

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Posted 1 year ago

“The quality of the furniture is awful. It's not even wood, I have cleaned it with a wooded product and it has all stained! Really disappointed.”

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Posted 1 year ago

Good Morning, I am sorry to hear you have damaged your purchased unit -- https://www.impactfurniture.co.uk/en/product/4976-modern-tall-storage-cabinet-shelving-bookcase-with-drawer-kids-bedroom-soft-closing-white-glossgreyoak--nandu We do not sell this product with any pretence to it being wood - the description specifically reads; "- body: chipboard, foil, plastic edge, melamine; - front: chipboard, foil, plastic edge" Please do get in touch via email and we can try and help if we can! Matthew

Posted 1 year ago

Impact Furniture is rated 4.6 based on 916 reviews