Immigration Advice Service Reviews

Name: Immigration Advice Service
Address: 100 Borough High St, London
Rating: 4.44

4.4 Rating 879 Reviews

89 %

of reviewers recommend Immigration Advice Service

Company Reviews

Metrics

Info

4.4

Based on 879 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

020 9411 1966

Email:

info@iasservices.org.uk

Location:

100 Borough High St
London
SE1 1LB

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Immigration Advice Service 5 star review on 24th February 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mehrish was extremely help and very clear in her information. Provided a source of clarity in all the confusing information out there.”

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Posted 5 months ago

“Agnes was very knowledgeable, empathetic and delivered her advise without bias. I appreciate the direction provided.”

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Posted 5 months ago

“Shazia thank you for the indept information you given to us regarding UK immigration. It is much appreciated. Now, we can decide how to proceed with the information given to us. Once again thanks. Very helpful”

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Posted 5 months ago

“Very helpful advice by Dina Modi. I recommend.”

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Posted 5 months ago

“Good experience, finally i only apply the now its my luck , wish me good luck 🥰”

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Posted 5 months ago

“Samantha, thank you so much for giving me your time to enlighten me with UK immigration laws. I had time to explain my case and she did it with diligently and respect of me. I will refer her to my friends and family for future use. Her name is Samantha. She helped me last week Friday (20/10/2023 at 6pm, South African time zone).”

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Posted 5 months ago

“Thanks to them I did not go through the trouble of applying for my visa and having answer to anything. From the beginning they handled everything including my visa application”

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Posted 6 months ago

“AVOID !! They are money robbers! I had an appointment yesterday! I have paid £150 for consultation my appointment supposed to be 11:45am -12:45pm i was expecting contact from them but they didn’t and i have been waiting from 11:30! Then I contacted customer service 12:45 thn the lawyer called me out of the time! 12:48 they refused to give my refund back or reschedule my appointment for another time! They just wasted my money and my time! I was expecting them to respect the time and the customers before anyone else! But clearly they are not professional at all! And they just simply money robbers! Please avoid them.”

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Posted 6 months ago

“Yes sir iam happy”

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Posted 6 months ago

“hey deliberately scammed me out of 200 EUR! When I inquired about obtaining Portuguese nationality through my grandfather, who was born in a former Portuguese colony, they promptly returned my call and made it seem like the process was straightforward. However, their website failed to mention any potential challenges that I would encounter. For instance: If your grandparent renounced their Portuguese nationality after independence, as most did, the process becomes significantly more complex. The process involves a lengthy timeline: approximately 3 years to gain nationality for a grandparent, another 3 years for a parent, and an additional 3 years for oneself. As a grandchild, you must also provide evidence of strong ties to Portugal, such as frequent visits and language proficiency. The advisory service merely connects you with a Portuguese immigration lawyer who, after reviewing your documents (which the advisory service neglects to send), quickly dismisses the possibility. I paid 200 EUR for just 5 minutes of their time.”

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Posted 6 months ago

Hi George, Thank you for your review. I understand from your file that you had contacted IAS in order to receive advice regarding your Portuguese immigration matters. We offer paid services for clients to receive advice that is relevant to their personal circumstances, we did not deliberately scam any fees from you. I understand from the information above that you were provided with the accurate legal advice that was relevant to your needs and whilst it is unfortunate you were not eligible to make the application you were hoping for, it is correct advice. We wish you the best of luck with your immigration matters in the future. Kind Regards, Alexandra Immigration Advice Service

Posted 5 months ago

“It is very nice”

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Posted 6 months ago

“Immigration Authorities, and Advisers there are very good,the reasons as if our problems is there problems the will make sure you understand them and they will understand you in short there well trained and they have manner of approach may God be with them and they family Amen Francisca Amuchionu”

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Posted 7 months ago

“Life is so good”

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Posted 7 months ago

“I booked an advice session for UK citizenship by video. Neither the lawyer nor I were sent the video link in advance, so there was a mad scramble at the time of the appointment, but the phone receptionist was very responsive at that moment. Be proactive in acquiring the link in advance. Once connected, I had a very pleasant and informative conversation with Marie Nguekam who answered all of my questions and gave further important advice that spotlighted an issue I had overlooked. She followed up with a written summary. I have three days to pose any further questions by email. Overall, the advice session was well worth it. Ms Nguekam was knowledgeable and personable.”

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Posted 7 months ago

“My experience with this organisation was terrible. Booked an appointment to speak with an immigration lawyer one week ahead and even paid for it. They cancelled the appointment a day before and tried to give me another appointment one week later. Asked for a refund and they keep tossing me around. No communication. Literally spending hours on the phone with them just to arrange to get my money back. Honestly, if you want a serious immigration lawyer avoid these guys.”

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Posted 7 months ago

Hi Charles Thank you for your review, I am sorry to learn you have been feeling unhappy with the services provided. I note from your file that we did cancel the session due the caseworkers availability, and that we contacted you to rearrange the session. Following this a refund request was raised and you were contacted the same day via email with confirmation on the refund process and timeframes. Your refund was then processed back to you within the 14 working days you were advised on as per our policy. You did have full communication throughout this process and the matter was resolved in the timeframes you were advised on. Kind Regards, Alexandra Immigration Advice Service

Posted 5 months ago

“Please don't waste your time with this company, as their booking process is a disaster. I paid $280 for an online interview and nobody showed up. Eventually, after 17 minutes a lawyer popped up on my screen, but only after me having fired several emails to alert them I was waiting. The lawyer was nice and agreed it was unprofessional and that he would arrange a partial refund as we only had 13 minutes remaining of the 30-minute meeting. After the meeting, I reached out to the Booking Manager, and this is what his reply was: We do not issue refunds as a matter of policy. We're all human after all. But I guess no one is allowed to make a mistake.”

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Posted 7 months ago

“Very happy with the advice received from Mark Rigby at your office regarding my interest in immigrating to the UK, where my grandmother was born. He was very helpful and pleasant on the phone, and I will most likely proceed forward with seeking my UK citizenship with IAS. Thanks so much!”

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Posted 7 months ago

“I did have an visa issues for my wife, she was overstaying for over 6 months by mistake. We didn't know what to do. We were without an hope for visa, but by contacting Ias, the customer services was very good and very helpful. We have been advised by Samantha Cretten. She was very helpful and clear explanation and high level of knowledge of immigration law and her explanation was easy to understand. She gave opportunity to ask questions and gave us her email address in case if we still want to ask questions within 3 working days after the meeting.”

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Posted 7 months ago

“I booked an appointment with IAS and paid £150. I was told by the receptionist over the phone that this would be refunded if the appointment was cancelled within 24 hours. I cancelled the appointment within 21 hours and received a refund of only £120, two weeks later, and was told that a £30 'administration fee' had been charged to cancel the appointment. This information is buried on the website, wasn't mentioned over the phone, and is not mentioned anywhere on the online booking form. It is impossible to get a response to my complaint from the IAS. There is no way that cancelling an online appointment would result in a £30 loss to the business - it is sneaky and unethical to charge this. If this business can't be trusted with something as simple as canceling an appointment, they cannot be trusted with anything as serious as a visa application.”

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Posted 8 months ago

“It was pleasant to know a complete and easily understandable information which we want to know. Thank u”

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Posted 8 months ago

Immigration Advice Service is rated 4.4 based on 879 reviews