Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

ihoverboard.co.uk Reviews

3.4 Rating 250 Reviews

58 %

of reviewers recommend ihoverboard.co.uk

Company Reviews

3.4

Based on 250 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how ihoverboard.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ihoverboard.co.uk 1 star review on 12th May 2023

ihoverboard.co.uk 1 star review on 6th September 2022

ihoverboard.co.uk 1 star review on 6th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son loves his hoverboard, got it for his 9th birthday, it was the only gift we got him and he was so happy, got the sweetest reaction out of him. This is awesome, he loves that he can connect his ipod to the board and play music while he rides around, the lights are awesome when riding it at night, the speakers are loud and instructions were real easy to follow. Not bad for the price, we are very happy with our purchase, especially the 9yr old”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“Pretending to be a UK company - contacts all divert to China. Worst company I’ve ever come across.  Got an ihoverboard for my son for Christmas - it worked for less than one day! It took IHoverboard weeks to finally admit theres a known motherboard fault and they’ve been messing me about ever since. First said I’d have to open it and got a new motherboard myself, then said id have to pay another £20 for a replacement unit, now they’re offering to refund if I pay to return the faulty model. Avoid at all costs, this company does not uphold UK legislation, I’ve had to submit a dispute to my credit card company…”

Posted 2 months ago

“Brand new I hoverboard electric scooter bought for my daughters birthday Long story short the scooter hasn't ever worked as expected 15 mins is not good enough!! Reported issue they have sent us replacement accelerator and motor for us to replace They refuse to swap or exchange for a working scooter Solution to problem was disconnect the e brake and sent some videos to watch to do it I will do my best to recommend everyone I know to avoid this company at all costs really disappointing customer service without a efficient resolution AVOID IHOVERBOARD”

Posted 8 months ago

“Purchased the off road all back hoverboard for Christmas. On Christmas despite despite me charging the device all Xmas eve the right motor wasn't working therefore the whole item was ineffective. I immediately emailed the company who advised a number of things I needed to do. Once I had done everything they asked they wanted further proof it wasn't working so I had to send in a email with a video. During this time they decided to change email address from.co.uk to com therefore no one was helping me anymore and a few months went by when I come across the hoverboard which is not gathering dust. My daughter is petering me now the weathers better to get this issue resolved. After a week I'm finally speaking to someone and have been advised they will send me a new motor which I need to install myself! Ridiculous! And also wait a month! Or if I want a full brand new hoverboard I need to pay £50 in delivery when I already spent 500 on this item which never worked. Now you're saying that the fault happened after 30 days even though my intial contact to you is within the 30 days! I will seek citizens advice and take this further it's disgusting Products used: We purchase a 500 off road hoverboard which hasn’t worked since the day it was opened on Christmd”

ihoverboard.co.uk 1 star review on 12th May 2023

Posted 11 months ago

“DO NOT BUY FROM THIS COMPANY!!!!! TRY THEIR 'CUSTOMER SERVICE NUMBER ONCE YOU THINK YOU MIGHT HAVE BEEN SCAMMED; - IT DOES NOT EXIST, RINGS OUT THE SONE CHINESE ANSER MACHINE KICKS IN. GET THIER EMAIL' CONFIRMATION' THAT YOUR ORDER HAS BEEN SENT TO ONE OF '3??' POTENTENTIAL DELIVERY COMPANIES....?? ZERO CONTACT, ZERO ORDER FULFILMENT, ZERO WAY OF GETTING RESOLUTION.”

Posted 1 year ago

“bad product and bad support 1. Wiring of the rear light is torn off after a short time due to improper attachment of the cable via the screw of the rear light. 2. The license plate holder has too little thickness of the material. The material breaks after a short time simply due to the vibrations that occur when driving on cobblestones. 3. The front light holder is not sufficiently secured against loosening. The product is defective and not recommended. The support only gets in touch very late and after you have refused a compensation of 40€, you just don't get it anymore. The manufacturer does not appear to have any warranty obligations.”

ihoverboard.co.uk 1 star review on 6th September 2022

ihoverboard.co.uk 1 star review on 6th September 2022

Posted 1 year ago

“DO NOT USE THIS COMPANY IF I CAN CALL IT LIKE THAT!!! Instead of giving me the address to ship back the wrong hoverboard, they told me to resale it myself. I have never experienced anything like this.”

Posted 1 year ago

“DO NOT USE, FAULTY ITEM SENT AND WOULD NOT REPLACE! Bought hoverboard for my son for Christmas, board kept round and round, he end it falling off and really hurting himself. Contacted sales and was asked to send video in, as soon as they received video and realised they sold faulty hoverboard just decide to ignore us... Wish l checked their reviews before buying... another company out there to just scam people!”

Posted 2 years ago

“Hoverboard broke first day told me to fix it my self or take it to my local fix center which is 70 miles each way while were on lockdown was a Christmas present for my 8 year old daughter its now the 30th of Jan still not fixed told me to get a volt meter open hoverboard and try to fix it then told me they will have a UK fix shop as they are Germany based not a UK company wont pay to get it send back to them wont send me a refund I am taking legal action worst customer service I have even encountered in my life”

Posted 3 years ago

“Great little scooter worth the money. It’s good having the adjustable handlebars”

Posted 3 years ago

“I use it daily and I'm in love with it, no longer have to walk, take the bus or train if it's short distance. Battery last at least 40min of straight use and it charges completely in around 2hrs or so. Do not recommend to use it when raining but other than that is amazing!”

Posted 3 years ago

“Just what I wanted great power great battery life i can go 15-20 miles on a charge it’s rides a little rough because of the solid tires but I never have to worry about a flat tire. My weight is 160 and I don’t ride at top speed all the time .top speed is about 18-20 mph with a full charge as your charge goes down so does your top speed”

Posted 3 years ago

“In the beginning I was thinking about to purchase the kid scooter but later I decided to give the adult scooter a try.this scooter is not only for adults with kids over 12 years old they able to play with it. Easy to assemble this time of year is not to hot not too cold about right temperature to play outside. We all enjoy this scooter we will purchase another again.”

Posted 3 years ago

“My kids all saved up for this for a long time about eleven months ago and they didn't waste a single penny!”

Posted 3 years ago

“Easy online purchase and no quibble amendment to order. Customer Service staff really helpful! Now just looking forward to receiving my item :)”

Posted 3 years ago

“I never normally leave reviews but I was really impressed with the service provided and how helpful the chat department were.”

Posted 3 years ago

“My 9 year old loves it and seller was so helpful now my 6 year old wants one it’s that good she loves it too”

Posted 3 years ago

“The item arrived in time,great quality and very good customer service.”

Posted 3 years ago

“My son tried several hover boards, he loves this one best. It is stable, easy to control, and fancy. The battery lasts quite long. I highly recommend this one. Love it.”

Posted 3 years ago

“I bought this hoverboard for my 10 year old son as a gift. He absolutely loves it! Super user friendly nd product is made well. He loves hooking his Bluetooth up and riding around listening to his music. It's very entertaining seeing him roll around dancing and doing tricks on it. The battery lasts him all day. The carrying case it comes with is handy for when he takes it to his grandparents house. We love this hoverboard and so glad we chose this one.”

Posted 3 years ago

“my kids they love it so much, they have so much fun with it. love the function with bluetooth speaker that he can connect it and listening the music he like while he is playing. it good to ride 1-2 hours after full charge, when the battery get low the red light will warning you it low battery and making beep sound. led light are so cool when it on. they are so enjoy with their new toy.”

Posted 3 years ago

«
1
2
3
4
5
»

ihoverboard.co.uk is rated 3.4 based on 250 reviews