ID Card Centre Ltd Reviews

Name: ID Card Centre Ltd
Address: Radiant House, 1A Studland Rd, Northampton, United Kingdom
Rating: 4.71

4.7 Rating 858 Reviews

93 %

of reviewers recommend ID Card Centre Ltd

4.7

Based on 858 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ID Card Centre Ltd:

Leading supplier of ID cards, ID card printers, ID card printer ribbons, lanyards and associated products to organisations large and small.

Visit Website

Phone:

01604422422

Email:

sales@idcardcentre.co.uk

Location:

Radiant House,
1A Studland Rd,
Northampton
United Kingdom
NN2 6NE

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ID Card Centre Ltd 1 star review on 28th May 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXCELLENT front start to finish and delivery next day, highly recommend and will be using again.”

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Posted 3 months ago

Hi Julia, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team. We look forward to working with you in the future.

Posted 3 months ago

“Excellent Service for personalised lanyards”

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Posted 3 months ago

Hi Guy, thank you for taking the time to leave such a great review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 3 months ago

“Very disappointed with the company this time our order was returned to the company stating unable to deliver we don't know the reasons for this, the company have said they will send the order again but we would have to pay for the delivery again or provide a refund but this would not be a fully refund because we would still have to pay the delivery charge even though we did not received the order. We have ordered previously and there was no issue with the delivery.”

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Posted 3 months ago

We apologise for the inconvenience you experienced with your recent order after UPS returned the order advising “the receiver refused delivery”. We initially offered the reship with an additional cost on the information provided. The issue has been raised with UPS. We are sorry for any misunderstanding and have processed a refund as requested. If you have further concerns or need assistance, please contact our customer experience team.

Posted 3 months ago

“I’m disappointed with the cards order we have made , website stated one delivery date the really is completely different, the card numbers cannot be confirmed prior purchase - not the way it should be advertised and sold on the website. Lets see what and when we receive- watch this space”

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Posted 3 months ago

“Accurate product descriptions made it easy to order.”

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Posted 4 months ago

Hi James, thank you for taking the time to leave a lovely review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 3 months ago

“I paid extra to receive my order pre10.30am and it arrived after 2pm”

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Posted 4 months ago

Hi Eunice, We apologise for the inconvenience caused by the delayed delivery of your order. We understand the importance of timely deliveries, especially with the pre-12 service you paid for. We're currently investigating the issue with the courier and will be processing a partial refund for the pre-12 delivery. We appreciate your patience and value your business. If you have any further concerns, please contact our customer experience team.

Posted 4 months ago

“We have received delivery of badges and inserts - however, these arrived damaged. Very disappointed as this happened last year too, but was rectified quickly. We emailed with details and photos of the issue this; we received an immediate acknowledgement to say they'd be in touch. 4 days later, we were emailed to ask us to let them know when would be a good time for a call (name spelt incorrectly!). We responded but that was 3 days ago and we have not heard anything still. Very poor service given this is the 2nd time we've had this issue.”

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Posted 4 months ago

“pefect transaction”

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Posted 4 months ago

Thank you for taking the time to leave a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team.

Posted 4 months ago

“Great all round service”

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Posted 5 months ago

Hi Stuart, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team.

Posted 4 months ago

“Great price on printer ribbons and very quick delivery, Thanks.”

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Posted 5 months ago

Hi Steve, thank you for taking the time to leave such a great review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 4 months ago

“I was very disappointed to not be allowed to have my delivery to my home address . I have had several deliveries to this address over the the last 4 years. Now an 8 year olds law is preventing that , with no pre-warning, or prior announcement. This is terrible customer service I have nop idea if delivery has been made ,or when , or by whom”

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Posted 5 months ago

Hi Tim, We are sorry to hear you are disappointed with your experience with us and would like to provide some context regarding the situation. The reason we were unable to deliver your order to your home address was due to the Project Genesius legislation, which imposes restrictions on certain types of goods and their delivery locations. We want to assure you that this decision was made in compliance with the law and the nature of the goods you ordered. We understand that in your previous order, the goods were not covered by this legislation, and it is important to note that this legal constraint only applies to specific product categories. To resolve this issue, we have sent your order to your company address as agreed upon for delivery tomorrow. We strive to provide the best service possible under these circumstances and appreciate your understanding of the legal constraints we must adhere to. If you have any further concerns or questions about the delivery, please don't hesitate to reach out to our Customer Experience Team. We are here to assist you and ensure that your order is delivered smoothly and on time.

Posted 5 months ago

“Great service, speedy delivery”

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Posted 5 months ago

Thank you for taking the time to leave such a kind review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team.

Posted 5 months ago

“Excellent service, fast response, reliability and integrity”

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Posted 5 months ago

Hi Oren, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team. We look forward to working with you again in the future.

Posted 5 months ago

“Very good service”

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Posted 5 months ago

Hi Frank, thank you for taking the time to leave such a great review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 5 months ago

“straight forward business”

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Posted 5 months ago

Hi Georgios, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 5 months ago

“Very quick response & delivery”

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Posted 5 months ago

Hi Denise, thank you for taking the time to leave such a great review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 5 months ago

“Very quick service. Would be good if you could click into the product from previous invoices.”

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Posted 5 months ago

Hi Sarah, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and appreciate your feedback. We look forward to working with you again in the future.

Posted 5 months ago

“pure service”

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Posted 5 months ago

Dear Stephan, After reviewing your order, we understand that you may have been dissatisfied due to the unexpected import duties associated with your web order. We apologise for any inconvenience this may have caused. While we strive to provide transparent information to our customers, there are instances where additional charges, such as import duties, may apply, and these charges are governed by customs regulations beyond our control. We do advise our customers to refer to the official government guidelines for a comprehensive understanding of import duties. In this case, the Irish government provides detailed information on this matter at [https://www.revenue.ie/en/customs/individuals/buying-online-personal/outside-eu.aspx]. We encourage you to review this resource for a better understanding of the process. Once again, we apologise for any inconvenience you've faced, and if there is anything more we can do to assist you, please do not hesitate to contact us.

Posted 5 months ago

“easy to buy delivered promptly.”

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Posted 6 months ago

Hi Blair, thank you for taking the time to leave such a great review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 6 months ago

“Very quick delivery and good quality items.”

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Posted 6 months ago

Hi Kate, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 6 months ago

ID Card Centre Ltd is rated 4.7 based on 858 reviews