iCollectClothes Reviews

Name: iCollectClothes
Rating: 4.95

5.0 Rating 30,151 Reviews

99 %

of reviewers recommend iCollectClothes

Company Reviews

Metrics

Info

5.0

Based on 30,151 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, Tilbury
RM18 7HH

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iCollectClothes 5 star review on 15th June 2023

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put 6 bags out for collection and they took 1 and left the rest! Why!?”

Helpful Report

Posted 3 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. There must have been an issue or a misunderstanding. Please allow us to correct the mistake. If you could contact us via phone or email we would be happy to rearrange your collection. Thank you for your understanding. Your kind donations are highly appreciated, Thank You! Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“They were brilliant . Got an email to say they were collecting 10th , sent first email with the time , then a second email with an adjusted time and third saying Thankyou for donation then under neath will collect on 17th.”

Helpful Report

Posted 3 years ago

“Didn’t collect!”

Helpful Report

Posted 3 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. There must have been an issue or a misunderstanding. Please allow us to correct the mistake. if you send us an email we would be happy to rearrange your collection. If you will have any further questions, please do not hesitate to contact us on 0344 879 4417 or info@icollectclothes.co.uk. Thank you for your understanding. Your kind donations are highly appreciated. Thank You! Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“I've been waiting all day for iCollectClothes to pickup our donations at the agreed time but no one has turned up. On top of that, I've had an email saying that my donation was collected...strange considering the bags of clothing are still sitting in my hallway ready for someone to come and get them. Don't think I'll be using this service again to donate to a charity....”

Helpful Report

Posted 3 years ago

“They don’t collect the items that they state on their website that they do! Also, the time slot keeps changing making you wait the whole day.”

Helpful Report

Posted 3 years ago

“Only 2 bags out of the 4 were taken so I will now have to book another session.”

Helpful Report

Posted 3 years ago

Dear Cherelle, Thank you for taking the time to review our services and for bringing this issue forward to us. Please accept our apologies for the inconvenience caused. We will investigate this incident and make sure this will not happend again for you or any other customer. We hope it helps to serve you better in future. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“Booked/requested a collection - no one bothered to get back to me. Left outside just in case - no one turned up. Giving 3 full bags to another charity! Be aware... very poor customer service”

Helpful Report

Posted 3 years ago

Dear Supporter, Thank you for taking the time to review our services and for bringing this issue forward to us. Please accept our apologies for the inconvenience caused. As per the current situation and new normality in the act we do have some delays with of the collections. We have sent you an email with a new day confirming your collection. In our system, we can see that your collection is under 'collected' status because we have collected your donations yesterday. If this isn't right, would you be so kind and contact us on the number provided below, we will do our best solve this issue right away. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“I requested bags to be picked up twice. Neither time they were picked up. The 2nd time I received an email to say they had been picked up but they are still outside my door. I sent my mobile number for them to call if needed. I live on a very easy street to find that no one else had ever had a problem finding. Now I will have to throw 2 huge bags full of clothes, bags, books all in excellent condition (some still with tags on) in the bin. Very disappointed on wasting my time and more so these could have gone to a worthy cause.”

Helpful Report

Posted 3 years ago

Dear Gabrielle, Thank you for taking the time to review our services and for bringing this issue forward to us. Please accept our apologies for the inconvenience caused. This is human/computer error and we are keen to fix it. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“Not used them but appalling parking , van completely parked , all four wheels on pavement blocking safe passage by pedestrians .Road is wide enough to park on both sides without mounting pavement .”

Helpful Report

Posted 3 years ago

Dear Val, Thank you for taking the time to review our services and for bringing this issue forward to us. Please accept our apologies for the inconvenience caused. We will investigate this incident and the empathy course will be provided to increase empathic intelligence. We hope it helps to serve you better in future. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“No one coming to pack the items on the point time you sent to me. I didn’t receive any call and I try to call back but no one answer.”

Helpful Report

Posted 3 years ago

Dear Supporter, Thank you for taking the time to review our services. We are very sorry for the goof. This is human/computer error and we are keen to fix it. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“The guy that collected just threw all bags and boxes into the van. A few of the items you could hear breaking as it hit the truck. A few of the items where glass (may now be broken and unsellable). Not what we expected from a charity collection driver. We have used other services and they have always been happy and careful with all items. We will not be using this collection service again.”

Helpful Report

Posted 3 years ago

Dear Supporter, Thank you for taking the time to review our services. We are very sorry for a bad experience using our service. We will investigate this incident and the empathy course will be provided to increase empathic intelligence. We hope it helps to serve you better in future. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“Kept changing delivery day and time, then didn't even collect the clothes but emailed to say it had been collected. I still have them so, no, it wasnt collected and no response from emailing.”

Helpful Report

Posted 3 years ago

Dear Lisa-Marie, Thank you for bringing this forward to our attention and for taking the time to review our service. We have received your booking with a preferred date of your collection, but at the moment due to new normality we experiencing some delays in some of our collections. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“The driver didn’t turn up but when I phoned I was told he had been and had collected them!! Not impressed...”

Helpful Report

Posted 3 years ago

Dear Supporter, Thank you for taking the time to review our services and for bringing this issue forward to us. Please accept our apologies for the inconvenience caused. We will investigate this incident. In the meantime, we have tried contacting you in regards to rearranging your collection. Please give us a call on the number 0344 879 4417, we will arrange your collection one more time to make things right. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“The timing is accurate but the person picked it up is very rude and unfriendly.”

Helpful Report

Posted 4 years ago

Dear Supporter, Thank you for taking the time to review our services and for bringing this issue forward to us. Please accept our apologies for the inconvenience caused. We will investigate this incident and the empathy course will be provided to increase empathic intelligence. We hope it helps to serve you better in future. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“I left 3 suitcases in the front garden, I didn't c the driver, but he just took them and went, I thought he would still ring the doorbell, if he did, I would have been able to give him the 15+ bags I had waiting 4 him in my passage”

Helpful Report

Posted 4 years ago

Dear Noel, Thank you for taking the time to review our services. We are very sorry for the goof. We assumed that you wouldn't like to be disturbed by our driver as a usually the donations left outside means that. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“You sent me a confirmation email saying the bags were collected, then I return home to find them outside soaking in the rain. What was collected exactly?? What does collected mean too you?”

Helpful Report

Posted 4 years ago

Dear Abdul, Thank you for taking the time to review our services. We are very sorry for the goof. This is human/computer error and we are keen to fix it. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“I have bags collected from icollections a few times . So far the drivers are helpful and good. Today the guy that came he wasnt helpful . Didnt even offered me to help with the heavy bags. I had to carry it all to the door by myself . He took the bags and left. Shortly after I had to leave and when I was at the lobby, i saw 2 things was left or must have dropped out of the bags. I am not happy the time”

Helpful Report

Posted 4 years ago

Dear Khairunisa, Thank you for taking the time to review our services and for bringing this issue forward to us. Please accept our apologies for the inconvenience caused. We will investigate this incident and the empathy course will be provided to increase empathic intelligence. We hope it helps to serve you better in future. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“You assessed all the linen as not suitable just because it was collected on a rainy day. Most of the bags were tied so it shouldn't have been a problem”

Helpful Report

Posted 4 years ago

Dear Supporter, Thank you for taking the time to review our services. As it says in the 'Donation Info' section on our page we are only able to accept clean and a suitable for reuse condition items because funds received from sales will help charities to realise their projects. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“Do not use this company if you want your collection picked up when they say they will. This is the second time this year I booked a collection and the second time they have had technical difficulties and are unable to collect today. And they only collect in my area once a week so 9 bags sit in my hall!”

Helpful Report

Posted 4 years ago

Dear Julie, Thank you for taking the time to review our services. We are very sorry for the goof. We working hard to fix this glitch. As a result of the rearranged collection, your address will be the first one on the list of collections on Thursday. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“Collection said successful but clothes have not been collected!”

Helpful Report

Posted 4 years ago

Dear Faye Acton, Thank you for taking the time to review our services. We are very sorry for the goof. This is human/computer error and we are keen to fix it. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

iCollectClothes is rated 5.0 based on 30,151 reviews