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iCollectClothes Reviews

5.0 Rating 30,151 Reviews

99 %

of reviewers recommend iCollectClothes

Company Reviews

5.0

Based on 30,151 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, Tilbury
RM18 7HH

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iCollectClothes 5 star review on 15th June 2023

iCollectClothes 5 star review on 21st April 2023

iCollectClothes 5 star review on 11th April 2023

iCollectClothes 5 star review on 25th February 2023

iCollectClothes 5 star review on 23rd January 2023

iCollectClothes 5 star review on 9th January 2023

iCollectClothes 5 star review on 9th December 2022

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“U seem very confused re collection times it was changed 3 times.”

Posted 3 years ago

“I was originally very happy but when I asked to book another one I was told they don’t collect in my area and my collection done in error and they can’t do another one!! Quite dissatisfied with that!!”

Posted 3 years ago

“Booking the service and the timeliness can’t be faulted. However, I didn’t find the driver very pleasant. When I asked him if he had any bags he said no. This wasn’t true, as when he realised that one of the bags had split, he obtained a bag from his van.”

Posted 3 years ago

Dear Janette, Thank you for taking the time to review our services and for bringing this issue forward to us. Please accept our apologies for the inconvenience caused but as per current situation where we have to make a minimal to no contact collection, we have decided to temporarily stop giving bags for your future collections. But we have made some changes since the 1st of June and could proudly announce that collection bags will be given out from today 3rd of June. We hope it helps to serve you better in future. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“Everything was collected fine but the driver was very curt - initially he didn't want to take the collection.”

Posted 4 years ago

“Very happy the bags were collected. Will contact again soon. Thank you.”

Posted 4 years ago

“I think the service is a great idea, but I didn’t receive a collection time so the driver arrived unannounced 3 hours earlier than requested, and was subsequently rude to my housemate which isn’t great! I still have more to be collected since he wasn’t happy to be waiting for her to find the rest of the bags upstairs.”

Posted 4 years ago

“I love it because I'm giving away goods to a charity I care for and it's really convenient when I've got a lot of items. The drivers are usually quite nice but on this occasion I saw the driver throw the bags in and I told him not to throw otherwise the toys and the electrical items would break and he told me it would be fine.”

Posted 4 years ago

“My unwanted clothes were taken but you failed to leave anymore bags.”

Posted 4 years ago

Dear Natasha, Thank you for taking the time to review our services and for bringing this issue forward to us. Due to growing concern over the use of plastic materials in the United Kingdom and all around the world, we have to participate and do our part in making this service plastic-free. Until we found a suitable substitute we suggest for you to pack your donations in any other packaging material. We hope it helps to serve you better in future. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“The first guy was so nice and polite picked up the stuff from the house as I have an operation and couldn't put the bags boxes outside However the second guy was a bit rude and rushed me to get my books from the boxes to the bags and was telling me he hasn't got time to wait for me so most of the stuff was left behind”

Posted 4 years ago

Dear Sibel, Thank you for taking the time to review our services and for bringing this issue forward to us. We will investigate this incident and if necessary empathy course will be provided for the driver. We hope it helps to serve you better in future. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“Please be aware that the service is very efficient in terms of pickup - however from a charitable giving perspective it is NOT in any way efficient. 2 things - the charities get £200 per tonne!! That’s an awful lot of potentially valuable clothing. There is also no methodology to claim back gift aid. So BEWARE of the shortcomings of this service which blinds you with 5 star ratings but if you really want to help charities with donations of valuable clothes then this is NOT the way to give.”

Posted 4 years ago

“Pick up was ment to be today bags still outside in the rain i don't understand it .”

Posted 4 years ago

Dear Supporter, Thank you for your feedback and honest review. We have received your booking with a preferred and alternative dates of the collection. We have confirmed your collection for an alternative date and send you an email. Please check your spam folder just in case :) Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“The pick-up did not happen on the planned date. And when it did happen, the guys did not read the note on the door saying to ring the bell to pick up the toys.”

Posted 4 years ago

“I would have liked more help in getting the 3 heavy bags from my lounge to the guy at the entrance. He did not offer to help. Not very friendly.”

Posted 4 years ago

“The driver was very helpful”

Posted 4 years ago

“This facility is amazing. So much better than taking to the charity shop myself when I have a fair bit to take. Sadly, the driver who came today was rude, unhelpful and moaned at me like it was my fault he was running late.”

Posted 4 years ago

Dear Liz, Thank you for bringing this forward to our attention and for taking the time to review our service. We will investigate this incident and if necessary empathy course will be provided for the driver. We hope it helps to serve you better in future. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“By mistake the person doing the collection might have taken my florescent G4S Security jacket that WAS HANGING on a hanger on top of the boxes”

Posted 4 years ago

Dear Conrad, Thank you for taking the time to review our services and for bringing this issue forward to us. We spoked with our driver and he has confirmed that on the collection time he only had collected the boxes. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“Good collect on time !!”

Posted 4 years ago

“Service was excellent. Collection on given day& early 8.00am give me room to do my usual routine. Thks 👏👏👏”

Posted 4 years ago

“Kept changing their mind about whether they were going to pick the donation up or not. Driver was polite. Customer service terrible”

Posted 5 years ago

Dear Sophie, Thank you for bringing this forward to our attention and for taking the time to review our service. Please accept our sincere apologies for the inconvenience caused. We will do our best to make sure this does not happen again. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 5 years ago

“A very good and prompt services for people’s wishing to give to charity but have no vehicle to take all the excess bags to their chosen charity. The one problem I had was the driver appear to not speak English at a reasonable level. This caused a problem as I asked for charity bags for Horse Charity, so I was reassured all 3 sacks would go to my chosen charity. The driver said yes after me asking few times (because his English was poor), but obviously didn’t understand as he returned with meny breast cancer charity bags. Driver was polite and tried to understand but he couldn’t. I hope all the things I donated went to correct charity of my choice but feel as not in correct bags, the driver will take to cancer charity and not the charity I wanted to donate to”

Posted 5 years ago

Dear Sir/Madam, we would like to apologise for inconvenience caused. You can always use bin liners, carrier bags or any kind packaging for your donations. Our drivers marks the donations with stickers when loading. Kind regard, Kate ICollectClothes Operator

Posted 5 years ago

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iCollectClothes is rated 5.0 based on 30,151 reviews