Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

iCollectClothes Reviews

5.0 Rating 30,149 Reviews

99 %

of reviewers recommend iCollectClothes

Company Reviews

5.0

Based on 30,149 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, Tilbury
RM18 7HH

Write Your review

Tell us how iCollectClothes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

iCollectClothes 5 star review on 15th June 2023

iCollectClothes 5 star review on 21st April 2023

iCollectClothes 5 star review on 11th April 2023

iCollectClothes 5 star review on 25th February 2023

iCollectClothes 5 star review on 23rd January 2023

iCollectClothes 5 star review on 9th January 2023

iCollectClothes 5 star review on 9th December 2022

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received an email claiming my boxes had been collected at 09:23am on 3rd March. My 3x very large boxes are still outside my front door. The driver didn't press my intercom (like previous drivers have) and apparently removed two bags from the front (communal) area. I suspect this is somebody else's household rubbish and this has greatly inconvenienced me. When I contacted customer service, I spoke with a very abrupt and unhelpful individual who was only interested in rebooking. As I said earlier, these are very large boxes, (many of the contents are new with labels) and I don't intend to bring them back into my home since they take up too much room. I think it was highly insensitive and inconsiderate for you not to arrange to return to my property to remove these boxes. I consider this to be poor customer service and I cannot be certain the items will still be available for collection when the driver returns on Friday 5th.”

Posted 3 years ago

“About the personnel who came for the collection. Though it's difficult to explain someone's body language but to say the least it was BAD. I guess the he was struggling to find the address. If you are not able to find the address, you can't attribute your frustration to me. I pushed my meetings to stay at the door waited there for 15 mins twice and I am receiving attitude look from the person. I am still trying to process that. I waved to him no response, i smiled in greeting no response i asked finding the address was tricky isn't it, no response. You wonder what i got? A passive scoff. I ask you to visualize that body language and think whether i will choose to use the service again. I will rather save myself from packing the clothes decently labelling and waiting at the door only to receive bad behaviour. I would rather dump them. You are doing an amazing job. We are together in this for our society. But the least we expect from each other is a good behaviour that was missing massively.”

Posted 3 years ago

“I had a email to say thank you for the donation you picked up. Although when I got home the bags were still by the front door?”

Posted 3 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure this does not happen again, mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“Donated many times before with no problems but the driver today flung our donations into the van, I heard glass break so I assume all the kitchenware I had carefully packed is broken and useless. Have emailed customer service with my concerns but I'm very disappointed and won't use this service again.”

Posted 3 years ago

“I got a email saying items were picked up today but they haven’t. Still on door step. Please advise.”

Posted 3 years ago

Dear Ann, sorry for the mistake. This could be a human error, please let us fix this issue & arrange your new collection. Would you be so kind and give us a call on 0344 879 4417, we will do our best to arrange your collection ASAP. Thank you for your understanding. Your kind donations are highly appreciated, Thank You! Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“Didn’t collect and did not respond to emails or calls”

Posted 3 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. There must have been an issue or a misunderstanding. Please allow us to correct the mistake. If you could contact us via phone or email we would be happy to rearrange your collection. Thank you for your understanding. Your kind donations are highly appreciated, Thank You! Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“I chose one day for the collection and they rescheduled it 2 times, in the 3 weeks after, and never showed up. The last time they finally pick up the donation. The service has a very good purpose, but I think they have to improve it.”

Posted 3 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. We constantly work to improve our service, as of right our team non-stop to fix all the issues you encounter. Thank you for your understanding. Your kind donations are highly appreciated, Thank You! Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“Second time that I try to use the service but none showed up.”

Posted 3 years ago

Dear Julie, Thank you for taking the time to review our services. We are very sorry for the goof. We working hard to fix this glitch. If you could contact our customer service on 0344 879 4417, we would be happy to assign a special collection. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“Sooo disappointed, was racially abused due to the drivers in capability to find my address. Would not recommend”

Posted 3 years ago

Dear Supporter, Thank you for taking the time to review our services. We are very sorry for a bad experience using our service. We will investigate this incident and the empathy course will be provided to increase empathic intelligence. We hope it helps to serve you better in future. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 3 years ago

“They driver was unable to find my house address meaning I had to physically go outside and look for him. I was on the phone to one of your receptionists “Amber” as I was looking for him and as I have him the bag of clothes and proceeded to swear at me and insult me and shouting by calling me a stupid “nigga” as he claims that he had been waiting a long time. The drivers name was Gunter and as he was shouting and swearing at me, he had a cigarette in his mouth. I will never donate clothes to this organisation ever again”

Posted 3 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience caused. The driver has been suspended from work while the investigation will take place. We are really sorry for this misunderstanding , please accept our apologies one more time and we will make sure this does not happen again, everyone makes mistakes – please use our services again and we’ll definitely change your opinion! Kind regards, iCollectClothes Team

Posted 3 years ago

“The driver was kind enough to wait, but it was impossible for me to carry 9-10 full bags to his van. He left without taking anything at all.”

Posted 3 years ago

“I have sent an email. The driver refused to pick our boxes up.”

Posted 3 years ago

“Never turned up to collect but got an email to say they had collected. Emailed them and was just told they had received it. Waste of time. Used another site.”

Posted 3 years ago

“Today 06.11.2020 at 10:25 I had a terrible experience with the driver (the wide guy) he didn't want to say his name, he opened my donation, and started to break the items I donated, just because he saw a bleach-stained towel and he didn't want to accept it, I had never seen such a lack of education, I make donations to help people, I believe that the most needy people wouldn’t mind that the towel is stained with bleach, there were many good things in the bag, this employee is a stupid and horrible person, I’ve been making donations for years my address, but now I will NEVER donate anything to the institution again, due to this terrible driver, I have never seen a person so disgusted like him, working with donation, we are doing a favour. And he said he had collected the donation, but left it here. The worst experience I had with donation.”

Posted 3 years ago

“Nothing has been collected and there are bags of good quality clothing still on my drive. I have waited two hours for the driver and no one has arrived, kindly contact me to let me know when the driver will be here as I have taken the morning off to wait for the driver.”

Posted 3 years ago

“Would rate zero stars as collecting person never turned up but made the effort to sent email saying that they’ve collected donations. What a waste of time.”

Posted 3 years ago

“Employer who works in the office are very rude and unpolite person. I missed the collection because the drive came out of the time booked, I mean booked 9:30 to 11:30 and he came 12;34 and I was in the middle of therapy session. When I call back 13:00 the operador was not receptive. This happen 27-10. It is so sorry, that happened.”

Posted 3 years ago

“No-one turned up to collect the bags but I received an email saying that they had”

Posted 3 years ago

“My collection date was moved twice. When it was finally collected today the driver was on his last collection, his van was therefore full and he could only take two very small bags!!! I still have lots of bags left to be collected and I've waited over 3 weeks for this tiny collection to take place! Not impressed.”

Posted 3 years ago

“Hello no one came or knocked on my door please send SOMEONE BACK IVE BEEN WAITING ALL MORNING!!”

Posted 3 years ago

«
1
...
2
3
4
5
6
»

iCollectClothes is rated 5.0 based on 30,149 reviews