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Hyundai Reviews

1.9 Rating 31 Reviews

23 %

of reviewers recommend Hyundai

Company Reviews

1.9

Based on 31 reviews


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0870 532 9980

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info@hyundai.co.uk

Location:

Brockhurst Crescent, PO Box 200
WS5 4QZ
Walsall

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Hyundai 1 star review on 25th February 2024

Hyundai 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn't even give it a 1 star but I have no choice!! My dad brought a Hyundai Tucson N line S 73 plate which he got on the 5th of December 2023 from Reid Hyundai derby an only just over 2 months old!! He gets a loud bang whilst driving home from work an thought nothing of it until a couple of days later my mom gets water dripping onto her from the sun visor in the car and to my amazement there's a long crack on the top of the panoramic front glass panel!! I then takes my car to Tamworth Hyundai to which they said a stone has hit it!! 🤦 Funny tho there is no stone impact it's just Hyundai their little way of not fixing or replacing this under the warranty!! so pictures was taken an sent to Hyundai UK an they came back with a stone had hit the glass but once again still no stone impact and to add to this I took my car to an independent specialist who confirmed that it was the cause of a stress fracture!!!! But I gotta ask are these people stupid or are they just ripping the people off who by these cars!!?? I know my dad won't be back to buy another Hyundai they ain't loyal to the customer and the warranty isn't worth the paper it's printed on!! So I say to the people of the UK an around the world don't buy a Hyundai with a panoramic front cos when it shatters it won't be covered under the warranty and you can complain all you want but they ain't interested just as long as they get you to sign on the dotted line an get your money but if Hyundai had replaced the glass panoramic front panel then I wouldn't be putting this onto social media cos there's a massive problem with this car in regards to the glass roof!! So to Hyundai derby an Hyundai Tamworth and Hyundai UK yous have now lost a loyal customer and next time hell go to lexus where my dad should have gone in the first place!!”

Hyundai 1 star review on 25th February 2024

Posted 1 month ago

“Horrible customer service, Hyundai customer service dept has no consideration for their clients.”

Posted 2 months ago

“Bought a 22 Tucson 9 months old 6000 on the clock had it back three times because of exhaust filter keeps coming on every 1200 miles,even when I do motorway driving definitely has a problem,not very happy.”

Posted 4 months ago

“Service Plan "customer service" have to be the worst misnamed department . Refund from plan is supposed to be within 28 days , numerous phone calls later , twice promised refund date and not paid into account , no response to e-mail and false promises of return calls . If you want customer service this is not the place to be!”

Posted 4 months ago

“Please clean or put in new toilet in the Coventry branch you expect customers to visit your car show room but do not provide a clean bathroom it is disgusting”

Posted 4 months ago

“Please be aware that when you sign up with Hyundai UK Ltd and take out their service plan and associated Roadside Assist that you are not getting the safety net of protection you think you are if you have a breakdown! My i20 broke down on the 10th of August only 4 years old and low mileage. It took 5 hours of roadside phone calls back and forward with their customer care often giving incorrect numbers and always passing you on to somebody else who can’t make a decision. The problem all their Edinburgh dealerships refused to receive the vehicle and without this no courtesy car would be issued. Eventually the car was towed to a open car park circa 30 miles away from Edinburgh and where it was to sit for six weeks before anyone would look at it to identify the fault. Despite being under the Hyundai service plan I was also I would have to pay £800 to get the gearbox removed and pay for any courtesy car over the period of two days which is the normal period for inspection. This means nearly 6 weeks of car costs over the PEP I was paying Hyundai Finance for the vehicle which was lying abandoned in a remote car park. Hyundai apologised that their contracted dealership Macklin Motors had no right to refuse to take my vehicle however they offered no compensation for this despite the fact that they held a duty of care to me to ensure their dealerships acted in accordance with their contract terms and conditions. I pointed out such things by writing to Ashley Andrew Hyundai UK President however it’s now clear why Hyundai get such low ratings overall as there is a sickness in the organisation that appears to stem from the top to the bottom in their can’t do’ - ‘don’t care’ approach! Their cars look good and usually drive reasonably well however the organisation and its administration watch out!”

Posted 6 months ago

“Hyundai tucson hybrid blue 2022 KM8JBCA18NU018555 Case: 21563314 Case Manager: Dayan Ext: 53058 My case began on 12/06/2023 and to date it has not been resolved. For one reason or another, only excuses and no solutions. I am very sorry for the decision that you have forced me to make but my desertion by the HYUNDAI company is enormous. For this reason, after having bought two vehicles of this brand, I can only comment that I will not recommend or buy another car from this company. For your attention, thank you very much.”

Posted 8 months ago

“Hi I had new Ioniq5 .After 1 year on board charger got broken . I have been waiting 3 months for the repair and I have been provided with rented car petrol one. I asked customer service to provide me electric car but they said they can not. The cost of driving rented petrol car was about 10 times more . I told them that it cost me fortune to drive petrol they told me that they would reimbursement me for extra costs. They provided me with BMW 1 series which is no much to Ioniq5 .Now after 4 months since my car was repaired I was calling 4 times and I have send 3 emails and I am steal waiting for answer. When I told Mia from customer service that it is ridicules and that Hyundai have lost customer she was saying that is ok and lathing. I think that that is enough. I'm trying to share my experience with everyone just to make sure he won't get so disappointed as I did. I lost a lot of time and they still saying they are reviewing my application for reimbursement. Avoid at any price.”

Posted 9 months ago

“Bought a Hyundai Tucson Hybrid Ultimate 2022. Purchase it in 2023 one year old. The car is a disappointment it has a noise coming from the top front windscreen like creepy floorboards it is i intermittent when on an uneven surface it is really bad. I went to the local Hyundai Garage who said there was no fault. Contacted Hyundai who said it was a characteristic of the car and that they had had several calls about the same issue. But there was nothing that could be done,I said surely it was a design fault and £38,000 car shouldn’t have a creaking noise coming from the windscreen area. The response was the same it was characteristic of the car, so therefore there is no fault. Unbelievable! People need to know what they are buying and if that is the characteristic of the car, they should be told before spending that amount of money on a car that has an annoying characteristic noise. 😡 If you are like me and internal noises from the interior annoy you then DON’T buy a Hyundai Tucson, ultimate”

Posted 9 months ago

“Very happy with the car I bought. Exceptional service from Andi King,couldn't have asked for more.”

Posted 1 year ago

“Wish I’d never wasted my money on a Hyundai. How on earth did they pull off the idea that they are good cars? The software update they did on my year old Tucson have corrupted various instruments and five months on Hyundai UK still can’t fix it. Customer Services would however be given a 5 star rating for giving customers the run around.”

Posted 1 year ago

“Worksop Read Hyundai. First class service. We were looked after by a delightful young woman called Hanna. Professional, friendly, very helpful and fun, which made replacing our present car easy. Absolutely no pressure selling. The only niggle was, even though they’d prept the car, a lot of the minor scratches were still visible. Apart from the remaining scratches, we still like the car.”

Posted 1 year ago

“Don't buy a Hyundai or Kia. I have a torn left rotator cuff injury, because my 2011 Hyundai sonata airbags failed TWICE , and the car burned. I was stuck in the car, and almost died in it. The car locks you in, when the fire starts. I was lucky to get out, because of the key fob. They need to be taken off of our roadways, until they are safe. Don't trust the new ones either.”

Hyundai 1 star review on 9th June 2022

Posted 1 year ago

“They are rats Leaving Chelsea”

Posted 2 years ago

“Untrustworthy and unreliable”

Posted 2 years ago

“I was a lifelong Honda fan when I decided to buy my first Honda car. I was about to sign the paperwork when out of nowhere someone stole my pen!! It was pyundai!! Shame on you pyundai for stealing my pen!”

Posted 2 years ago

“Terrible company without loyalty or ethics,stay away,you have been warned!”

Posted 2 years ago

“Well, Mr Hyundai C.E.O. Well, where do i start this has got to be the most disgusting and appalling car company that is licenced to sell cars in the UK and headed by Ashley Andren C. E.O. or Mr insult to everyone that has to deal with his company and so-called customer joke service after spending there hard earned money on one of his junk cars Hyundai Tucson. Don't be taken in by the advertising campaign for the Tucson that this man has running on TV buy a car from this man and regret it. If you have a problem with the car, he has his staff very well trained in how to slam the door in your face. I Bought one of his Tucson's just over a year ago from day one it spends more time in the service bay with major faults and Mr Ashley Andren staff are very well trained in we are not interested clear off tuff luck. I have been told by his wonderful and highly trained staff that have no interest in the problems with the car, and what i should do to resolve the issues with the car is to sell it to some else, or trade it in and buy another one company has no morals at all. And when the so-called customer service puts you on hold when you're on the phone complaining phones your dealership and up disrespects you to the salesperson and when you phone back to complain twice no one is interested if you are thinking of buying a car from this man, please be kind to yourself and by elsewhere your heath will benefit in the long run. This Company Does Not Care. Stay away there are much better car brands out there and have respect for their customer's which the C. E.O. of this company does not have. Edit”

Posted 2 years ago

“HMUK3217294 Probably the worst company I have ever had to deal with. Car was faulty from day 1 and they refused to acknowledge it and it has taken us over 6 months to get them to finally let us out of the lease. Stay well away unless you like stress.”

Posted 2 years ago

“I made a very big mistake purchasing the Hyundai ionic fully electric vehicle. I charged the vehicle full on the motorway at the service station whist travelling with my wife and my 2 month old son. My vehicle was showing 125 miles and to reach my destination was 69 miles. I had 56 miles extra and had 1 mile remaining until I was about to reach my destination. My vehicle was showing 0 miles before I reached my destination. My vehicle just went off and I don't understand where the extra miles went. I would never recommend this vehicle to anyone it has caused me alot of stress and has made my life hell.”

Posted 2 years ago

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Hyundai is rated 1.9 based on 31 reviews