“Product arrived on time and as expected. Response to email enquiries was good, though service would be improved if customers were able to track their order status whilst in transit, as per most other modern online services. Otherwise, would certainly use again.”
“HVLP Shop were the only organisation that I contacted asking some pre-purchase clarification questions that actually bothered to respond. I felt that it was worth paying an additional £5 for the product given the pre-sale service that they provided and the subsequent delivery was very prompt albeit came directly from the UK importer and not HVLP Shop.”
“Good service. Bought a very small screw for my hvlp spray gun. Was very surprised at the very high postage costs for 1 screw. I think they should look at their postage costs and make themselves more competitive.”
Posted 5 months ago
Hello - we did in the past have a minimum order charge of £15 - here you have ordered a very small item under this value and we don't use Royal mail to offer a more cost effective solution for these occasional orders - with our time picking and packaging taken into consideration doing it any cheaper will not be worth our while I'm afraid.
“I paid my money and had emails saying the sprayer had been delivered. No sign of it at all. I have tried phoning, emailed twice but no reply. No communication at all other than false messages saying it has been delivered. I will give it a few days, then start proceedings to get my money back. I would rather have a sprayer though.”
Posted 6 months ago
Apologies I gather you got this in the end with FED EX, seems we had this sent directly from Apollo and there were unforeseen delays with these vari speed machines.